Page 366 of 397
6-58
Here are some cleaning tips:
Always read the instructions on the cleaner label.
Clean up stains as soon as you can
-- before they set.
Carefully scrape off any excess stain.
Use a clean cloth or sponge, and change to a
clean area often. A soft brush may be used if stains
are stubborn.
If a ring forms on fabric after spot cleaning, clean the
entire area immediately or it will set.
Cleaning Vinyl
Use warm water and a clean cloth.
Rub with a clean, damp cloth to remove dirt.
You may have to do it more than once.
Things like tar, asphalt and shoe polish will stain if
you don't get them off quickly. Use a clean cloth
and a vinyl/leather cleaner. See your dealer for
this product.
Cleaning Leather
Use a soft cloth with lukewarm water and a mild soap or
saddle soap and wipe dry with a soft cloth. Then, let the
leather dry naturally. Do not use heat to dry.
For stubborn stains, use a leather cleaner. See your
dealer for this product.
Never use oils, varnishes, solvent
-based or abrasive
cleaners, furniture polish or shoe polish on leather.
Soiled or stained leather should be cleaned
immediately. If dirt is allowed to work into the
finish, it can harm the leather.
Cleaning the Top of the Instrument Panel
Use only mild soap and water to clean the top surfaces
of the instrument panel. Sprays containing silicones or
waxes may cause annoying reflections in the windshield
and even make it difficult to see through the windshield
under certain conditions.
Cleaning Interior Plastic Components
Use only a mild soap and water solution on a soft
cloth or sponge. Commercial cleaners may affect the
surface finish.
Page 372 of 397
6-64
GM Vehicle Care/Appearance Materials
PART NUMBERSIZEDESCRIPTIONUSAGE
99495423 in. x 25 in.Polishing Cloth ± Wax TreatedExterior polishing cloth
105017216 oz. (0.473 L)Tar and Road Oil RemoverRemoves tar, road oil and asphalt
105017316 oz. (0.473 L)Chrome Cleaner and PolishUse on chrome, stainless steel, nickel, copper and brass
105017416 oz. (0.473 L)White Sidewall Tire CleanerRemoves soil and black marks from whitewalls
105021432 oz. (0.946 L)Vinyl CleanerCleans vinyl tops, upholstery and convertible tops
105042723 oz. (0.680 L)Glass CleanerRemoves dirt, grime, smoke and fingerprints
1052918**8 oz. (0.237 L)Armor All ProtectantProtects leather, wood, acrylics, Plexiglas, plastic,
rubber and vinyl
105292516 oz. (0.473 L)Multi-Purpose
Interior CleanerCleans carpets, seats, interior trim, door panels
and floor mats
105292916 oz. (0.473 L)Wheel CleanerSpray on and rinse with water
10529308 oz. (0.237 L)Capture Dry Spot RemoverAttracts, absorbs and removes soils on fabric
123457212.5 sq. ft.Synthetic ChamoisShines vehicle without scratching
1234572512 oz. (0.354 L)Silicone Tire ShineSpray on tire shine
12377964*16 oz. (0.473 L)Finish EnhancerRemoves dust, fingerprints and surface contaminants
12377966*16 oz. (0.473 L)Cleaner WaxRemoves light scratches and oxidation and protects finish
12377984*16 oz. (0.473 L)Surface CleanerRemoves contaminants, blemishes and swirl marks
See your General Motors Parts Department for these products.
See ªRecommended Fluids and Lubricantsº in the Maintenance Schedule booklet.
* For exterior use only.
** Not recommended for use on instrument panels.
Page 373 of 397
6-65
Vehicle Identification Number (VIN)
This is the legal identifier for your vehicle. It appears on
a plate in the front corner of the instrument panel, on the
driver's side. You can see it if you look through the
windshield from outside your vehicle. The VIN also
appears on the Vehicle Certification and Service Parts
labels and the certificates of title and registration.
Engine Identification
The 8th character in your VIN is the engine code. This
code will help you identify your engine, specifications
and replacement parts.
Service Parts Identification Label
You'll find this label on the under side of the spare tire
cover in the trunk. It's very helpful if you ever need to
order parts. On this label is:
your VIN,
the model designation,
paint information and
a list of all production options and
special equipment.
Be sure that this label is not removed from the vehicle.
Page 376 of 397
6-68
Minifuses Usage
1 Assembly Line Diagnostic Link
2 Accessory
3 Windshield Wipers
4 Not UsedMinifuses Usage
5 Headlamp Low Beam Left
6 Headlamp Low Beam Right
7 Instrument Panel
8 Powertrain Control
Module Battery
9 Headlamp High Beam Right
10 Headlamp High Beam Left
11 Ignition 1
12 Fog
13 Transmission
14 Cruise Control
15 Coil Module
16 Injector Bank #2
17 Not Used
18 Not Used
19 Powertrain Control
Module Ignition
Page 386 of 397
7-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction,
the following steps should be taken:STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Cadillac Customer Assistance Center, 24 hours a day, by
calling 1-800-458-8006. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
