211 Maintenance and owner assistance
Maintenance and
owner assistanceMaintenance schedule..... 212
Owner assistance ............ 213
Reporting Safety Defects
(U.S.A.) ............................ 214
Reporting Safety Defects
to the Canadian govern-
ment ................................ 214
Saab Original Service
Program M2000 USA,
Canada, (9-3 Models) ..... 215
IB1367
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212 Maintenance and owner assistanceMaintenance scheduleThe Maintenance Schedule prescribes a
service program to the purchaser/operator
of a Saab that is reasonable and necessary
to ensure the proper emission control sys-
tems function, safety and reliability of the
Saab automobile in normal use. Additional
maintenance is recommended for specific
components when the car is operated under
certain severe conditions. Proper mainte-
nance is always a good practice!
Authorized Saab dealers are equipped and
trained to meet your Saab’s service needs.
They regularly receive up-to-date Saab ser-
vice manuals and parts and technical ser-
vice bulletins from Saab and are able,
through their franchise agreement, to attend
Saab service schools, obtain Saab special
tools and technical assistance and pur-
chase original equipment service and
replacement parts.
Today’s complex automobiles should only
be entrusted to the most knowledgeable
service professionals. A Saab dealer is your
best choice.
Service intervalsThe maintenance schedule is comprised of
a "First Service" at 1,000 miles (1,600 km),
followed by services at every 10,000 miles
(16,000 km) thereafter (20,000,
30,000 miles/32,000, 48,000 km etc.).
Engine oil and filter changesChanging the engine oil and filter is required
at every service point. Use only a Saab
approved long-life oil filter and engine oils
meeting the SAE viscosity ratings and API
service classifications stated in the “Techni-
cal data” section of this Owner’s Manual.
The use of extra additives in the oil is not
necessary and is not recommended, and
may be harmful to turbochargers.
More frequent oil changes are recom-
mended if your vehicle is operated under
any of the following conditions:
Most trips are less than 5-10 miles (8-16
km). This is particularly important when
outside temperatures are below freezing.
Most trips include extensive idling (fre-
quent stop-and-go traffic).
Most trips are through dusty areas (such
as construction zones).
If the vehicle is used for delivery service,
police, taxi or other commercial applica-
tions.
If your driving habits match this description,
have the engine oil and filter changed in-
between normal services at 5,000 mile
(8,000 km) intervals. These conditions
cause the engine oil to break down faster.
The Warranties and Service Record Book-
let has provisions to record extra oil
changes.
NOTEThe "First Service" will be done by your
Saab dealer at no charge and should be
done as close as possible to the sched-
uled mileage (1,000 miles/1,600 km).
The engine oil and filter must be changed
at this service.
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213 Maintenance and owner assistance
Service record retentionService instruction coupons and record
stubs are provided in the Saab Warranties
and Service Record Booklet which accom-
panies this Owner’s Manual. The coupons
are arranged in the order that normal ser-
vice should be performed. The edge of each
coupon is shaded to correspond to the type
of service point:
Striped - "First Service".
Blue - Oil change/inspection service.
Black - Major service.
Note that in Canada a combined service
and warranty book is used, but not service
coupons.
When scheduled services are performed,
your dealer will tear out the applicable
coupon and use it to check off the opera-
tions performed and enter it into the service
file at the dealership. The servicing dealer’s
stamp, along with the date and mileage at
which the service was done, should be
entered on the corresponding stub which
remains in your booklet. The booklet is your
permanent record of the services per-
formed. It also includes a log sheet for
unscheduled repairs.
It is advisable to retain receipts and, if pos-
sible, copies of shop work orders for all ser-
vice and repair work, wherever performed.
Service costsDealer pricing practices and labor for ser-
vice work vary. Saab’s recommended ser-
vice times for each service point do not
include the labor required to replace wear
items, such as wiper blades, brake pads or
tires. Nor is labor to perform other service or
repairs found to be necessary as a result of
the inspections included in these times.
Additional labor and parts will be charged
for such work when necessary, except as
covered under an applicable Saab warranty
or any optional extended service contract.
Transmission fluid changes or suspension
alignment, when necessary, are also addi-
tional.
Dealer charges for general shop material,
regulated hazardous waste removal, recy-
cling expenses or other operation costs may
also be applied to service and repair
invoices and are apt to vary by dealer and
location.
Owner assistanceWarranties and service problem
assistanceFor complete information about all applica-
ble warranties, including the New Car War-
ranty, Perforation Warranty, Vehicle Emis-
sion Warranty and Emission Perforation
Warranty, consult the Warranties and Ser-
vice Record Booklet which accompanies
this Owner’s Manual. It also contains owner
assistance information including Saab
Roadside Assistance. If the booklet is lost or
misplaced, a new one may be ordered
through a Saab dealer or by contacting
Saab.
In the U.S. there is a national Customer
Assistance Center at Saab Cars USA, Inc.
The toll-free number to call from all 50 states
is 1-800-955-9007.
In Canada, please call the Saab Customer
Assistance Centre at 1-800-263-1999.
A list of authorized Saab sales and service
dealers is available for those planning to
travel in the United States and Canada.
Canadian or U.S. travelers may call the
Customer Assistance Center in the country
in which they are traveling.
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234 IndexElectrical window
_______________ 119
Electrically adjustable seats
_______ 116
Electrically heated front seats ______ 118
Electrically heated rear seat
_______ 118
Electrically heated rear window _____ 79
Electronic starting interlock
_________ 31
Emergency opening, fuel filler door
_ 131
Emergency operation of the soft top,
Convertible
____________________ 46
Emergency operation of the sunroof
_ 120
Emission control systems
_________ 170
Engine bay, cleaning
____________ 201
Engine bay, gasoline engine
_______ 169
Engine break-in period
_______ 140
, 153
Engine number
_________________ 229
Engine oil, change ______________ 173
Engine oil, checking _____________ 172
Engine oil, grade
________________ 223
Engine oil, volume ______________ 223
Engine variants
_________________ 225
Engine, description ______________ 168
Engine, technical data ___________ 223
FFault codes, Audio System
________ 110
Flat spot
______________________ 199
Folding the soft top
_______________ 43
Fuel filler door, emergency opening
_ 131
Fuel gauge
_____________________ 61
Fuel grade _____________________ 224Fueling
_______________________ 138
Fuse table _____________________ 189
Fuses
________________________ 187
GGearbox number
________________ 229
Gearbox oil, checking and changing
_173
Gearbox oil, grade
______________ 226
General safety instructions,
Convertible
____________________ 42
Glove compartment
______________ 123
HHazard warning lights
_____________ 72
Head restraint
__________________ 114
Headlight flasher _________________ 71
Hood
_________________________ 168
Horn signal
____________________ 118
IIf the car does not start
___________ 135
Ignition switch
__________________ 134
Immobilizer
_____________________ 31
Important considerations concerning
cars with catalytic converters
_____ 137Important considerations for driving,
turbo models
__________________ 136
Instrument lighting
________________ 74
Integrated child car seat
___________ 20
Interior lighting
__________________ 121
Interior lighting, Convertible
_________ 52
Interior rearview mirror
___________ 124
KKey
___________________________ 30
Key, removing
__________________ 134
LLabels and plates
_______________ 229
Leather upholstery, care of
________ 200
Load eyes
_____________________ 129
Locks
__________________________ 30
Lowering rear seat
_______________ 125
Luggage compartment
___________ 125
Luggage compartment, Convertible
__ 50
Luggage-compartment lighting
_____ 129
MMain beam
______________________ 71
Main instrument panel
_____________ 54
Maintenance schedule ___________ 212
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