2000 Mercury Mystique service

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Page 223 of 248

Mercury Mystique 2000  Owners Manuals 223
Capacities and specifications
* Refer to Vehicle Emission Control Information (VECI) decal for spark plug and gap specifications.
** If a spark plug is removed for examination, it must be reinstal

Page 229 of 248

Mercury Mystique 2000  Owners Manuals Customer assistance
229 GETTING ROADSIDE
ASSISTANCE
To fully assist you should you have
a vehicle concern, Ford offers a
complimentary roadside assistance
program. This program is separate
from the Ne

Page 230 of 248

Mercury Mystique 2000  Owners Manuals Customer assistance
230Ford extended service plan
You can get more protection for
your new car or light truck by
purchasing Ford Extended Service
Plan (Ford ESP) coverage. Ford
ESP is an optional serv

Page 231 of 248

Mercury Mystique 2000  Owners Manuals Customer assistance
231 Getting the service you need
At home
Ford Motor Company and Ford of
Canada have authorized
dealerships to service your vehicle.
When you need warranty repairs
your selling deal

Page 232 of 248

Mercury Mystique 2000  Owners Manuals Customer assistance
232Please have the following
information available when
contacting Ford Customer
Assistance:
• Your telephone number (home
and business)
• The name of the dealer and the
city w

Page 233 of 248

Mercury Mystique 2000  Owners Manuals Customer assistance
233 • sales disputes between customer
and dealer except those associated
with warranty repairs or concerns
with the vehicles performance as
designed
• a request for reimbursem

Page 234 of 248

Mercury Mystique 2000  Owners Manuals Customer assistance
234To properly review your case, the
Board needs the following
information:
• legible copies of all documents
and maintenance or repair orders
relevant to the case
• the year,

Page 235 of 248

Mercury Mystique 2000  Owners Manuals Customer assistance
235 After a case is reviewed, the Board
mails you a decision letter and a
form on which to accept or reject
the Boards decision. The decisions
of the Board are binding on Ford
(an
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