2000 Mercury Grand Marquis Owner's Manuals

You may also contact the North American Customer Assistance Center at
1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952 or
by writing to the Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer assistance office.
Customer assistance
209

The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
Customer assistance
210

Ford Deluxe Leather and Vinyl Cleaner (not available in Canada)
Motorcraft Vinyl Cleaner (Canada only)
Ford Extra Strength Tar and Road Oil Remover* (not available in
Canada)
Ford Extra Strength Upholstery Cleaner (Canada only)
Ford Extra Strength Upholstery Cleaner (not available in Canada)
Ford Metal Surface Cleaner
Ford Multi-Purpose Cleaner*
Motorcraft Car Wash Concentrate
Motorcraft Carlite Glass Cleaner
Ford Spot and Stain Remover*
Ford Super Premium Tire and Trim Dressing
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner (not available in Canada)
* May be sold with the Motorcraft name
FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of Ford accessories are available for your vehicle
through your local authorized Ford, Lincoln Mercury or Ford of Canada
dealer. These quality accessories have been specifically engineered to
fulfill your automotive needs; they are custom designed to complement
the style and aerodynamic appearance of your vehicle. In addition, each
accessory is made from high quality materials and meets or exceeds
Ford's rigid engineering and safety specifications. Ford accessories are
warranted for up to 12 months or 20 000 km (12 000 miles) on all cars
and light trucks and 12 months with unlimited distance on medium/heavy
duty trucks unless the accessory is installed on a new vehicle, then the
warranty becomes the balance of the new vehicle's warranty or the
accessories warranty, whichever is greater. See your dealer for complete
warranty information and availability.
Not all accessories are available for all models.
Vehicle Security
Remote keyless entry
Styled wheel protector locks
Vehicle security systems
Customer assistance
211

Comfort and convenience
Cargo nets
Cargo organizers
Engine block heaters
Travel equipment
Daytime running lights
Heavy-duty battery
Protection and appearance equipment
Air bag anti-theft locks
Carpet floor mats
Cleaners, waxes and polishes
Flat splash guards
Front end covers
Lubricants and oils
Molded splash guards
Molded vinyl floor mats
Touch-up paint
Universal floor mats
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
Customer assistance
212

²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
Customer assistance
213

REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect that could cause a crash, or
could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition
to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or Ford Motor Company.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1±800±424±9393 (202±366±0123 in the Washington D.C. area) or write
to:
NHTSA
U.S. Department of Transportation
400 Seventh Street
Washington D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
Reporting safety defects
214

Air bag supplemental
restraint system ........................101
and child safety seats ............103
description ..............................101
disposal ....................................105
driver air bag ..........................103
indicator light ....................10,105
operation .................................103
passenger air bag ...................103
Air cleaner filter ................169,197
Air conditioning ..........................26
automatic temperature
control system ..........................28
Air suspension ...........................122
description ..............................122
warning light .............................12
Antifreeze
(see Engine coolant) ................157
Anti-lock brake system
(see Brakes) .......................118,119
Audio system (see Radio) .........35
Automatic transmission
driving an automatic
overdrive .................................124
fluid, adding ............................164
fluid, checking ........................164
fluid, refill capacities ..............197
fluid, specification ..................200
Axle
lubricant specifications ...198,200
refill capacities ........................197
traction lok ..............................126
Battery .......................................167
acid, treating emergencies .....167
charging system
warning light .............................12
jumping a disabled battery ....144
maintenance-free ....................167
replacement, specifications ...197
servicing ..................................167
voltage gauge ............................19
Belt minder .................................97Brakes ........................................118
anti-lock ............................118,119
anti-lock brake system
(ABS) warning light ..........11,119
brake warning light ..................11
fluid, checking and adding ....156
fluid, refill capacities ..............197
fluid, specifications ..........198,200
lubricant specifications ...198,200
shift interlock ..........................123
Break-in period .............................3
Capacities for refilling fluids ....197
Cassette tape player ...................46
CD changer .................................55
Certification Label ....................202
Child safety restraints ..............106
child safety belts ....................106
Child safety seats ......................107
attaching with tether straps ..111
in front seat ............................108
in rear seat .......................108,111
Cleaning your vehicle ...............190
engine compartment ..............193
exterior ....................................192
exterior lamps .........................192
instrument panel ....................194
instrument panel lens ............194
interior ..............................195,196
mirrors .....................................192
plastic parts ............................192
safety belts ..............................195
washing ....................................191
waxing .....................................191
wheels ......................................192
windows ..................................195
wiper blades ............................193
woodtone trim ........................195
Climate control (see Air
conditioning or Heating) ............26
Clock ............................................34
Compass, electronic ....................69
calibration .................................71
Index
215

set zone adjustment .................70
Controls
power seat ............................89,90
Coolant
checking and adding ..............157
coolant temperature light ........10
refill capacities .................160,197
specifications ...................198,200
Cruise control
(see Speed control) ....................62
Customer Assistance ................133
Ford accessories
for your vehicle ......................210
Ford Extended
Service Plan ............................203
Getting assistance outside
the U.S. and Canada ..............209
Getting roadside assistance ...133
Getting the service
you need .................................203
Ordering additional
owner's literature ...................213
The Dispute
Settlement Board ...................206
Utilizing the Mediation/
Arbitration Program ...............209
Daytime running lamps
(see Lamps) ................................24
Defrost
rear window ..............................25
Dipstick
automatic
transmission fluid ...................164
engine oil .................................153
Doors
lubricant specifications ..........198
Driving under special
conditions
through water .........................132
Emergencies, roadside
jump-starting ..........................144
Emission control system ..........183Engine ........................................200
check engine/
service engine soon light ...........9
cleaning ...................................193
coolant .....................................157
fail-safe coolant ......................161
idle speed control ...................167
lubrication
specifications ...................198,200
refill capacities ........................197
service points ..........................152
starting after a collision .........134
Engine block heater .................116
Engine oil ..................................153
change oil soon warning,
message center .......................153
checking and adding ..............153
dipstick ....................................153
filter, specifications .........155,197
recommendations ...................155
refill capacities ........................197
specifications ...................198,200
Exhaust fumes ..........................116
Fail safe cooling ........................161
Floor mats ...................................74
Fluid capacities .........................197
Fuel ............................................175
calculating fuel economy .......180
cap ...........................................177
capacity ...................................197
choosing the right fuel ...........178
comparisons with EPA fuel
economy estimates .................183
detergent in fuel .....................179
filling your
vehicle with fuel .......175,177,180
filter, specifications .........180,197
fuel pump shut-off switch .....134
gauge .........................................15
improving fuel economy ........180
low fuel warning light ................8
octane rating ....................179,200
Index
216