Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
Customer assistance
206
filter, specifications .........178,195
fuel filler door override ............67
fuel filler door release ..............66
fuel pump shut-off switch .....133
gauge .........................................15
improving fuel economy ........179
octane rating ....................177,198
quality ......................................177
running out of fuel .................178
safety information relating
to automotive fuels ................174
Fuses ...................................134,135
Garage door opener ....................61
Gas cap (see Fuel cap) ............176
Gas mileage
(see Fuel economy) .................179
Gauges .........................................15
engine coolant
temperature gauge ...................16
fuel gauge ..................................15
odometer ...................................15
speedometer .............................16
GAWR
(Gross Axle Weight Rating) .....127
definition .................................127
driving with a heavy load ......127
location ....................................127
GVWR (Gross Vehicle
Weight Rating) ..........................127
calculating ...............................127
definition .................................127
driving with a heavy load ......127
location ....................................127
Hazard flashers .........................133
Head restraints ...........................84
Headlamps ...................................23
aiming ........................188,189,190
autolamp system .......................23
bulb specifications ..................188
daytime running lights .............23
flash to pass ..............................24
high beam ............................10,24replacing bulbs .......................184
turning on and off ....................23
warning chime ..........................14
Heating ........................................24
HomeLink universal
transceiver (see
Garage door opener) ...61,62,63,64
Hood ..........................................151
Ignition .......................................198
positions of the ignition ...........54
Infant seats
(see Safety seats) .....................107
Inspection/maintenance
(I/M) testing ..............................183
Instrument panel
cleaning ...................................193
cluster ..........................................8
lighting up
panel and interior .....................23
location of components ..............8
Jump-starting your vehicle ......144
Keyless entry system .................77
autolock .....................................75
keypad .......................................77
programming entry code .........78
Keys .............................................55
key in ignition chime ...............14
positions of the ignition ...........54
Lamps
autolamp system .......................23
bulb replacement
specifications chart ................188
cargo lamps ...............................23
daytime running light ...............23
headlamps .................................23
headlamps, flash to pass ..........24
instrument panel, dimming .....23
interior lamps ....................65,188
replacing bulbs .........184,186,187
Lane change indicator
(see Turn signal) ........................55
Lights, warning and indicator ......8
Index
216
