Failure to follow these precautions may adversely affect the
handling of the vehicle and make it easier for the driver to lose
control and roll over.
Tires that are larger or smaller than your vehicle's original tires may also
affect the accuracy of your speedometer.
SNOW TIRES AND CHAINS
Snow tires must be the same size and grade as the tires you
currently have on your vehicle.
The tires on your vehicle have all weather treads to provide traction in
rain and snow. However, in some climates, you may need to use snow
tires or chains. If you need to use chains, it is recommended that steel
wheels (of the same size and specifications) be used as chains may chip
aluminum wheels.
Follow these guidelines when using snow tires and chains:
²Use only SAE Class S chains with P215/60R16 tires.
²Do not use tire chains with size P235/50R17 tires. Use of SAE Class S
chains or other chain types may damage your vehicle.
²Install chains securely, verifying that the chains do not touch any
wiring, brake lines or fuel lines.
²Drive cautiously. If you hear the chains rub or bang against your
vehicle, stop and re-tighten the chains. If this does not work, remove
the chains to prevent damage to your vehicle.
²If possible, avoid fully loading your vehicle.
²Remove the tire chains when they are no longer needed. Do not use
tire chains on dry roads.
²The suspension insulation and bumpers will help prevent vehicle
damage. Do not remove these components from your vehicle when
using snow tires or chains.
Maintenance and care
226
3. Install the protective cover and secure with four tabs.
4. Turn the headlamps on and make sure they work properly. If the
headlamp was correctly aligned before you changed the bulb, you should
not need to align it again.
Replacing foglamp bulbs
The halogen bulb contains gas under pressure. The bulb may
shatter if the glass envelope is scratched or if the bulb is
dropped. Handle the bulb carefully. Grasp the bulb only by its
base. Avoid touching the glass envelope.
1. Disconnect the electrical
connector from the foglamp bulb.
2. Rotate the foglamp bulb
counterclockwise and remove from
the foglamp (the rear side of the
foglamp is shown).
3. Install the foglamp bulb in
foglamp by rotating clockwise.
4. Connect the electrical connector
to the new foglamp bulb.
Replacing front parking lamp/turn signal lamp bulbs
For bulb replacement, see a dealer or qualified technician.
Replacing high-mount brakelamp bulbs
For bulb replacement, see a dealer or qualified technician.
Replacing tail lamp/backup bulbs
For bulb replacement, see a dealer or qualified technician.
Replacing license plate lamp bulbs
For bulb replacement, see a dealer or qualified technician.
Interior bulbs
Check the operation of the following interior bulbs frequently:
²Front map lamps
²Rear dome/reading lamp
For bulb replacement, see a dealer or qualified technician.
Maintenance and care
238
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Assistance Center.
Ford Motor Company and Ford of Canada dealerships also carry quality
parts and accessories, providing you with equipment reliability.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Assistance Center to find an authorized dealership to
help you. In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
Customer assistance
255
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Assistance Center to find an authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Assistance Center:
²Your telephone number (home and business)
²The name of the dealer and the city where the dealership is located
²The year and make of your vehicle
²The date of vehicle purchase
²The current odometer reading
²The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.) or the
Mediation/Arbitration Program (Canada).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state's warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
Customer assistance
256
You may also contact the North American Customer Assistance Center at
1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952 or
by writing to the Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer assistance office.
Customer assistance
260
Ford Multi-Purpose Cleaner*
Motorcraft Car Wash Concentrate
Motorcraft Carlite Glass Cleaner
Ford Spot and Stain Remover*
Ford Super Premium Tire and Trim Dressing
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner
* May be sold with the Motorcraft name
FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of Ford accessories are available for your vehicle
through your local authorized Lincoln Mercury dealer. These quality
accessories have been specifically engineered to fulfill your automotive
needs; they are custom designed to complement the style and
aerodynamic appearance of your vehicle. In addition, each accessory is
made from high quality materials and meets or exceeds Ford's rigid
engineering and safety specifications. Ford accessories are warranted for
up to 12 months or 20,000 km (12,000 miles) on all cars unless the
accessory is installed on a new vehicle, then the warranty becomes the
balance of the new vehicle's warranty or the accessories warranty,
whichever is greater. See your dealer for complete warranty information
and availability.
Not all accessories are available for all models.
Vehicle Security
Styled wheel protector locks
Vehicle security systems
Comfort and convenience
Cargo nets
Cargo organizers (trunk)
Cargo trays
Electrochromic compass inside mirror
Engine block heaters
Gear shift knob (woodgrain) Ð manual transmission
Customer assistance
262
Safety restraints .................117,119
120,121,122,123
belt minder .............................124
cleaning the
safety belts .......................127,245
extension assembly ................127
for adults ............119,120,121,122
for children .............................136
warning light
and chime ......................11,13,124
Safety seats for children ..........137
Seat belts
(see Safety restraints) .............117
Seats ..........................................112
child safety seats ....................137
cleaning ............................245,246
easy access/easyout feature ..115
memory seat ....................106,116
SecuriLock passive
anti-theft system .........107,108,109
Select Shift Transmission
(SST) shifter .............................160
Servicing your vehicle ..............195
Spark plugs,
specifications ......................247,251
Specification chart,
lubricants ............................249,251
Speed control ..............................77
Speedometer ...............................15
Starting your vehicle .........144,146
jump starting ..........................188
Steering
speed sensitive .......................152
Steering wheel
controls ......................................74
tilting ...............................13,71,73
Tachometer .................................15
Tilt steering wheel ......................73
Tires .............................184,222,223
changing ...........................184,185
checking the pressure ............223replacing ..................................225
rotating ....................................224
snow tires and chains ............226
tire grades ...............................223
treadwear ................................222
Towing ................................168,223
recreational towing .................172
trailer towing ..........................168
wrecker ....................................194
Traction control ........................152
active light ................................12
Transmission ...............................13
automatic operation ...............155
fluid, checking and adding
(automatic) .............................211
fluid, checking and adding
(manual) .................................212
fluid, refill capacities ..............247
lubricant specifications ...249,251
manual operation ...............13,163
Trip odometer .............................16
Trunk .........................................110
remote release ...................30,103
Turn signal ........................10,14,72
Vehicle dimensions ...................251
Vehicle Identification Number
(VIN) ..........................................253
Vehicle loading ..........................167
Ventilating your vehicle ...........147
Warning chimes ......................13,14
Warning lights (see Lights) .........8
Water, Driving through .............166
Windows
power .........................................98
Windshield washer fluid and
wipers
checking and cleaning ............220
operation ...................................72
replacing wiper blades ...........221
Wrecker towing .........................194
Index
270