Ford Extended Service Plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²benefits during the warranty period depending on the plany you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items)
²protection against repair costs after your Bumper to Bumper Warranty
expires
You may purchase Ford ESP from any participating Ford and Lincoln/
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage. (In Hawaii, rules vary. See your
dealer for details.)
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln/Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options.
Getting the service you need
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. When you need warranty repairs your selling dealer
would like you to return to it for that service, but you may also take your
vehicle to another Ford Motor Company dealership authorized for
warranty repairs. Certain warranty repairs require special training
though, so not all dealers are authorized to perform all warranty repairs.
That means that depending on the warranty repair needed, the vehicle
may need to be taken to another dealer. If a particular dealership can not
assist you, then contact the Customer Assistance Center.
Customer assistance
254
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford and Lincoln Mercury cars and Ford and Lincoln
Mercury light trucks which are within the terms of any applicable written
new vehicle warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
Customer assistance
257
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
258
Accessory delay ..........................99
AdvanceTrac ..............................153
Air bag supplemental
restraint system ..........128,129,133
and child safety seats ............130
description .......................129,133
disposal ....................................136
driver air bag ...................131,134
indicator light .............11,132,135
operation ..........................131,134
passenger air bag ............131,134
side air bag ..............................133
Air cleaner filter ................215,247
Air conditioning ..........................31
automatic temperature
control system ..........................31
Air filter, cabin ..........................217
Antifreeze
(see Engine coolant) ................204
Anti-lock brake system
(see Brakes) .......................149,150
Anti-theft system ......................106
arming the system ..................107
disarming a
triggered system .....................107
Audio system (see Radio) .........42
Automatic transmission ............155
driving an automatic
overdrive .................................156
fluid, adding ............................211
fluid, checking ........................211
fluid, refill capacities ..............247
fluid, specification ..................251
Axle
lubricant specifications ...249,251
refill capacities ........................247
Battery .......................................213
acid, treating emergencies .....213
charging system
warning light .............................11
jumping a disabled battery ....188
maintenance-free ....................213replacement, specifications ...247
servicing ..................................213
Belt minder ...............................124
Brakes ........................................149
anti-lock ............................149,150
anti-lock brake system
(ABS) warning light ..........10,150
brake warning light ..................10
fluid, checking and adding ....202
fluid, refill capacities ..............247
fluid, specifications ..........249,251
lubricant specifications ...249,251
parking ....................................150
shift interlock ..........................155
Break-in period .............................3
Capacities for refilling fluids ....247
Cassette tape player ...................54
CD changer .................................66
Certification Label ....................253
Child safety restraints ..............136
child safety belts ....................136
Child safety seats ......................137
attaching with tether straps ..141
in front seat ............................139
in rear seat ..............................139
Cleaning your vehicle ...............241
engine compartment ..............244
exterior .............................242,243
exterior lamps .........................243
instrument panel ....................245
instrument panel lens ............245
interior ..............................245,246
mirrors .....................................243
plastic parts ............................243
safety belts ..............................245
washing ....................................241
waxing .....................................242
wheels ......................................243
windows ..................................245
wiper blades ............................243
woodtone trim ........................245
Index
266
comparisons with EPA fuel
economy estimates .................235
detergent in fuel .....................231
filling your vehicle
with fuel ....................227,229,232
filter, specifications .........231,247
fuel pump shut-off switch .....174
gauge .........................................16
improving fuel economy ........232
low fuel warning light ..............11
octane rating ....................230,251
quality ......................................230
running out of fuel .................231
safety information relating
to automotive fuels ................227
Fuses ...................................175,176
Garage door opener ....................84
Gas cap (see Fuel cap) ............229
Gas mileage
(see Fuel economy) .................232
Gauges .........................................14
engine coolant
temperature gauge ...................14
fuel gauge ..................................16
odometer ...................................16
speedometer .............................15
tachometer ................................15
trip odometer ............................16
GAWR
(Gross Axle Weight Rating) .....167
definition .................................167
driving with a heavy load ......167
location ....................................167
GVWR (Gross
Vehicle Weight Rating) .............167
calculating ...............................167
definition .................................167
driving with a heavy load ......167
location ....................................167
Hazard flashers .........................174
Head restraints .........................112
Headlamps ...................................27aiming ...............................240,241
autolamp system .......................29
bulb specifications ..................239
daytime running lights .............27
flash to pass ..............................28
high beam .................................10
replacing bulbs .......................237
turning on and off ....................27
warning chime ..........................13
Heating ........................................31
HomeLink universal
transceiver (see Garage
door opener) ................84,85,86,87
Hood ..........................................196
Ignition .......................................251
positions of the ignition ...........71
removing the key ....................166
Infant seats
(see Safety seats) .....................137
Inspection/maintenance
(I/M) testing ..............................236
Instrument panel
cleaning ...................................245
cluster ...................................8,245
lighting up panel
and interior ...............................29
location of components ..............8
Jump-starting your vehicle ......188
Keyless entry system
autolock ...................................105
Keys .............................................71
key in ignition chime ...............14
positions of the ignition ...........71
removing from the ignition ....166
Lamps
autolamp system .......................29
bulb replacement
specifications chart ................239
cargo lamps ...............................29
daytime running light ...............27
fog lamps ...................................28
headlamps .................................27
Index
268
Item Information
Required fuel Unleaded premium fuel only - 91 octane
Fuel tank capacity 68.2L (18.0 gallons)
Engine oil capacity-3.0L
V6 engine (includes filter
change)6.4L (6.7 quarts). Use Motorcraft SAE
5W-20 or 10W-30 Super Premium Motor
Oil, Ford specification WSS-M2C153-G.
Engine oil capacity-3.9L
V8 engine (includes filter
change)5.7L (6.0 quarts). Use Motorcraft SAE
5W-20 or 10W-30 Super Premium Motor
Oil, Ford specification WSS-M2C153-G.
Tire size and pressure Refer to label on right rear passenger door
jamb.
Hood release Pull handle under the instrument panel.
Coolant capacity-3.0L V6
engine
110.6L (11.2 quarts)
Coolant capacity-3.9L V8
engine
111.3L (11.9 quarts)
Power steering fluid
capacityFill to MAX line on reservoir. Use
Motorcraft MERCONtAT F.
Engine cooling fan fluid
capacityFill to MAX line on reservoir. Use
Motorcraft MERCONtAT F.
Manual transmission fluid
capacity
2, 31.1L (1.2 quarts). Use Motorcraft
MERCONtAT F.
Automatic transmission
fluid capacity (5R55N)
2, 411.2L (11.9 quarts). Use Motorcraft
MERCONtV ATF.
1Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
2Ensure the correct automatic transmission fluid is used. MERCONtand
MERCONtV are not interchangeable. DO NOT mix MERCONtand
MERCONtV. Refer to your Scheduled Maintenance Guide to determine the
correct service interval.
3Service refill capacity is determined by filling the transmission to the
bottom of the filler hole with the vehicle on a level surface.
4Approximate dry capacity, includes cooler and tubes. Fluid level indicator
should be used to determine actual fluid requirements and fluid specification.
Check the fluid level at normal operating temperature. DO NOT OVERFILL. If
it is necessary to add or change fluid, use only the fluid which has been
certified by the supplier as meeting the Ford specification listed.
Filling station information
272