If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Assistance Center.
Ford Motor Company and Ford of Canada dealerships also carry quality
parts and accessories, providing you with equipment reliability.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Assistance Center to find an authorized dealership to
help you. In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
Customer assistance
195
Air cleaner filter .......................142
Air conditioning ..........................21
Audio system (see Radio) .........26
Automatic transmission ............102
Auxiliary power point .................21
Battery .......................................140
jumping a disabled battery ....125
voltage gauge ............................18
Belt minder .................................67
Brakes ................................82,84,87
anti-lock ......................82,83,84,90
anti-lock brake system
(ABS) warning light ............12,83
brake warning light .............10,11
fluid, checking and adding ....131
parking ............................85,87,90
trailer .........................................93
Child safety restraints ................71
child safety belts ......................71
Child safety seats ...................72,73
attaching with tether straps ....75
in front seat ..............................74
in rear seat ................................74
tether anchorage hardware .....76
Cleaning your vehicle ...............164
engine compartment ..............165
exterior ....................................165
exterior lamps .........................166
instrument panel ....................166
instrument panel lens ............167
interior .....................................167
plastic parts ............................166
safety belts ..............................167
washing ....................................164
waxing .....................................164
wheels ......................................165
wiper blades ............................166
Climate control (see Air
conditioning or Heating) ............21
Clock ..................................29,36,45
Clutch ........................................132
fluid ..........................................132Coolant ......................................134
checking and adding ..............134
Cruise control
(see Speed control) ....................51
Customer Assistance ................114
Ford accessories
for your vehicle ......................201
Ford Extended
Service Plan ............................194
Getting assistance outside
the U.S. and Canada ..............200
Getting roadside assistance ...114
Getting the
service you need ....................194
Ordering additional
owner’s literature ...................203
The Dispute
Settlement Board ...................197
Utilizing the Mediation/
Arbitration Program ...............200
Daytime running lamps
(see Lamps) ................................20
Driving under special
conditions
through water .........................112
Emergencies, roadside
jump-starting ..........................125
Emission control system ..........176
Engine
check engine/
service engine soon light .........14
cleaning ...................................165
coolant .....................................134
Engine block heater ...................80
Engine fan .................................136
Engine oil ..................................127
checking and adding ..............127
oil pressure gauge ....................19
recommendations ...................129
Exhaust fumes ............................81
Fuel ............................................151
Index
205
