Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
•three consumer representatives
•a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•the file number assigned to your application
•the toll-free phone number of the DSB’s independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•legible copies of all documents and maintenance or repair orders
relevant to the case
•the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
•the date of repair(s) and mileage at the time of occurrence(s)
•the current mileage
•the name of the dealer(s) who sold or serviced the vehicle
•a brief description of your unresolved concern
Customer assistance
238
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capacity ...................................222
choosing the right fuel ...........204
comparisons with EPA fuel
economy estimates .................210
detergent in fuel .....................205
filling your
vehicle with fuel .......202,206,207
filter, specifications .........206,222
fuel pump shut-off switch .....146
gauge .........................................17
improving fuel economy ........207
low fuel warning light ..............10
octane rating .............204,227,228
quality ......................................205
running out of fuel .................205
safety information relating to
automotive fuels .....................202
Fuses ...................................147,148
Gas cap (see Fuel cap) ............206
Gas mileage
(see Fuel economy) .................207
Gauges .........................................16
battery voltage gauge ...............19
engine coolant
temperature gauge ...................17
engine oil pressure gauge ........19
fuel gauge ..................................17
odometer ...................................18
speedometer .............................17
tachometer ................................19
trip odometer ............................18
GAWR
(Gross Axle Weight Rating) .....132
calculating ...............................134
definition .................................132
driving with a heavy load ......132
location ....................................132
GVWR (Gross
Vehicle Weight Rating) .............132
calculating ........................132,134
definition .................................132
driving with a heavy load ......132location ....................................132
Hazard flashers .........................146
Headlamps ...................................25
aiming ......................................217
daytime running lights .............25
flash to pass ..............................26
high beam ............................14,25
replacing bulbs ................212,213
turning on and off ....................25
warning chime ..........................16
Heating ........................................27
heater only system ...................27
heating and
air conditioning system ............29
Hood ..........................................174
Ignition ................................227,228
positions of the ignition ...........55
removing the key ....................122
Infant seats (see Safety seats) ..98
Inspection/
maintenance (I/M) testing .......211
Instrument panel
cleaning ...................................220
cluster .................................10,220
lighting up
panel and interior .....................26
location of components ............10
Jump-starting your vehicle ......166
Keys
key in ignition chime ...............16
positions of the ignition ...........55
removing from the ignition ....122
Lamps
autolamp system .....................212
bulb replacement
specifications chart ................216
cargo lamps ...............................26
daytime running light ...............25
headlamps .................................25
headlamps, flash to pass ..........26
instrument panel, dimming .....26
Index
249
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