Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
263
check engine/
service engine soon light .........11
cleaning ...................................243
coolant .....................................206
fail-safe coolant ......................211
idle speed control ...................218
lubrication
specifications ..................251, 253
refill capacities ........................248
service points ..................199±200
starting after a collision .........176
Engine block heater .................136
Engine oil ..................................200
checking and adding ..............200
dipstick ....................................200
filter, specifications ........203, 247
recommendations ...................203
refill capacities ........................248
specifications ..................251, 253
Exhaust fumes ..........................137
F
Fail safe cooling ........................211
Floor mats ...................................81
Fluid capacities .........................248
Foglamps .....................................21
Four-Wheel
Drive vehicles ......................14, 153
control trac ...............................23
description ..............................156
driving off road .......................157
electronic shift ..................23, 156
indicator light ...................14, 154
lever operated shift ................154
preparing to drive your
vehicle .....................................143
Fuel ............................................227
calculating fuel economy .......231cap ...........................................230
capacity ...................................248
choosing the right fuel ...........229
comparisons with EPA
fuel economy estimates .........234
detergent in fuel .....................230
filling your vehicle
with fuel ..................227, 230, 232
filter, specifications ........231, 247
fuel pump shut-off switch .....176
gauge .........................................16
improving fuel economy ........231
low fuel warning light ..............10
octane rating ...................229, 253
quality ......................................229
running out of fuel .................230
safety information relating to
automotive fuels .....................227
Fuses ..................................177, 179
G
Garage door opener ....................74
Gas cap (see Fuel cap) ............230
Gas mileage
(see Fuel economy) .................231
Gauges .........................................16
battery voltage gauge ...............18
engine coolant
temperature gauge ...................17
engine oil pressure gauge ........19
fuel gauge ..................................16
odometer ...................................17
speedometer .............................17
tachometer ................................18
trip odometer ............................18
GAWR
(Gross Axle Weight Rating) .....160
calculating ...............................162
definition .................................160
Index
275
