2000 FORD EXPEDITION service

dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the Magnuson-
Moss Warranty Act or state replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD (U.S. only)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford and Lincoln Mercury cars and Ford and Lincoln
Mercury light trucks which are within the terms of any applicable written
new vehicle warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
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Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
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You may also contact the North American Customer Assistance Center at
1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952 or
by writing to the Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer assistance office.
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The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
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Carpet floor mats
Cleaners, waxes and polishes
Flat splash guards
Front end covers (full and sport)
Hood deflectors
Inside mirror with compass display
Inside mirror with compass and temperature display
Locking gas cap
Lubricants and oils
Molded splash guards
Molded vinyl floor mats
Outside signal mirror (requires power mirrors)
Rear air deflectors
Side window air deflectors
Spare tire lock
Touch-up paint
Universal floor mats
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
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cause the engine to stumble or stall. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
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washing ....................................221
waxing .....................................221
wheels ......................................222
wiper blades ............................223
Climate control (see Air
conditioning or Heating) ............51
Clock .......................................35,44
Compass, electronic ....................71
calibration .................................73
set zone adjustment .................72
Console ........................................80
overhead ...............................69,74
rear ............................................81
Controls
power seat .................................94
Coolant
checking and adding ..............187
refill capacities .................191,226
specifications ...................229,232
Cruise control
(see Speed control) ....................63
Customer Assistance ................159
Ford accessories for your
vehicle .....................................242
Ford Extended
Service Plan ............................235
Getting assistance outside
the U.S. and Canada ..............241
Getting roadside assistance ...159
Getting the
service you need ....................235
Ordering additional
owner's literature ...................246
The Dispute
Settlement Board ...................238
Utilizing the Mediation/
Arbitration Program ...............241
Daytime running lamps
(see Lamps) ................................19
Defrost
rear window ..............................21Dipstick
automatic
transmission fluid ...................194
engine oil .................................183
Doors
door ajar warning .....................12
lubricant specifications ..........229
Driveline universal
joint and slip yoke ....................196
Driving under special
conditions ..................................148
mud ..........................................147
sand .........................................147
snow and ice ...........................149
through water ..................147,149
Emergencies, roadside
jump-starting ..........................175
Emission control system ..........213
Engine ........................................232
check engine/
service engine soon light ...........8
cleaning ...................................222
coolant .....................................187
fail-safe coolant ......................192
idle speed control ...................197
lubrication
specifications ...................229,232
refill capacities ........................226
service points ..........................183
starting after a collision .........160
Engine block heater .................131
Engine oil ..................................183
change oil soon warning,
message center .......................183
checking and adding ..............183
dipstick ....................................183
filter, specifications .........185,226
recommendations ...................185
refill capacities ........................226
specifications ...................229,232
Exhaust fumes ..........................132
Fail safe cooling ........................192
Index
249

lighting up
panel and interior .....................20
location of components ..............8
Jump-starting your vehicle ......175
Keyless entry system
autolock .....................................89
locking and unlocking doors ....91
programming entry code .........90
Keys
key in ignition chime ...............13
positions of the ignition ...........62
Lamps
autolamp system .......................20
bulb replacement
specifications chart ................219
cargo lamps ...............................20
daytime running light ...............19
fog lamps ...................................20
headlamps .................................19
headlamps, flash to pass ..........19
instrument panel, dimming .....20
interior lamps ...............75,76,220
replacing
bulbs ............215,216,217,218,219
Lane change indicator
(see Turn signal) ........................63
Liftgate ........................................81
Lights, warning and indicator ......8
air bag ..........................................9
air suspension .........................139
anti-lock brakes (ABS) .....10,135
anti-theft ...................................11
brake ..........................................10
charging system ........................11
check coolant ............................11
cruise indicator .........................12
door ajar ....................................12
engine oil pressure ...................11
high beam .................................11
low fuel ........................................8
low washer fluid .......................12
safety belt .................................10service engine soon ....................8
turn signal indicator .................10
Load limits .................................149
GAWR ......................................149
GVWR ......................................149
trailer towing ..........................149
Loading instructions .................151
Locks
autolock .....................................89
childproof ..................................78
doors ..........................................78
Lubricant specifications ....229,232
Lumbar support, seats ...............92
Message center ......................17,71
english/metric button ...............17
menu button .............................17
Mirrors .........................................76
automatic dimming
rearview mirror .........................76
fold away ...................................80
heated ........................................79
programmable memory ............88
side view mirrors (power) .......79
Moon roof ....................................70
Motorcraft parts .................210,226
Octane rating ............................208
Odometer .....................................15
Oil (see Engine oil) ..................183
Overdrive .....................................68
Panic alarm feature, remote
entry system ................................85
Parking brake ............................136
Parts (see Motorcraft parts) ....226
Pedals (see Power
adjustable foot pedals) ...............21
Power adjustable foot pedals .....21
Power distribution box
(see Fuses) ...............................166
Power door locks ...................78,89
Power steering ...................137,138
fluid, checking and adding ....193
fluid, refill capacity ................226
Index
251