2000 FORD CROWN VICTORIA maintenance

Repairing paint chips
Minor scratches or paint damage from road debris may be repaired with
the Ultra Touch Prep and Finishing Kit (#F7AZ-19K507–BA), Lacquer
Touch-up Paint (#ALBZ-19500–XXXXA), or Exterior Acrylic Spray
Lacquer (#ALAZ-19500–XXXXA) from the Ford Car Care Chemicals line.
Please note that the part numbers (shown as XXXX above) will vary with
your vehicle’s specific coloring. Observe the application instructions on
the products.
Remove particles such as bird droppings, tree sap, insect remains, tar
spots, road salt and industrial fallout immediately.
Cleaning the wheels
Wash with the same detergent as the body of your vehicle. Do not use
acid-based or alcohol-based wheel cleaners, steel wool, fuel or strong
detergents. Never use abrasives that will damage the finish of special
wheel surfaces. Use a tar remover to remove grease and tar.
The brushes used in some automatic car washes may damage the finish
on your wheels. Before going to a car wash, find out if the brushes are
abrasive.
Cleaning non-painted plastic exterior parts
Use vinyl cleaner for routine cleaning. Clean with a tar remover if
necessary. Do not clean plastic parts with thinners, solvents or
petroleum-based cleaners.
Underbody
Flush the complete underside of vehicle frequently. Keep body drain
holes unplugged. Inspect for road damage.
Cleaning mirrors
Do not clean your mirrors with a dry cloth or abrasive materials. Use a
soft cloth and mild detergent and water. Be careful when removing ice
from outside mirrors because you may damage the reflective surface.
Cleaning the exterior lamps
Wash with the same detergent as the exterior of your vehicle. If
necessary, use a tar remover such as Ford Extra Strength Tar and Road
Oil Remover (B7A-19520–AA).
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196

To avoid scratching the lamps, do not use a dry paper towel, chemical
solvents or abrasive cleaners.
Cleaning the wiper blades, windshield and rear window
If the wiper blades do not wipe properly, clean the wiper blade rubber
element with undiluted windshield washer solution or a mild detergent.
To avoid damaging the blades, do not use fuel, kerosene, paint thinner or
other solvents.
If the wiper still does not wipe properly, this could be caused by
substances on the windshield or rear window such as tree sap and some
hot wax treatments used by commercial car washes. Clean the outside of
the windshield or rear window with a non-abrasive cleaner such as Ford
Ultra-Clear Spray Glass Cleaner, (E4AZ-19C507–AA), available from your
Ford Dealer.Do notuse abrasive cleansers on glass as they may cause
scratches. The windshield or rear window is clean if beads do not form
when you rinse it with water. The windshield, rear window and wiper
blades should be cleaned on a regular basis, and blades or rubber
elements replaced when worn.
Cleaning the engine
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
•Take care when using a power washer to clean the engine. The high
pressure fluid could penetrate the sealed parts and cause damage.
•Do not spray with cold water to avoid cracking the engine block or
other engine components.
•Never apply anything to the drive belt (including belt dressing).
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197

•Cover the highlighted areas to prevent water damage when cleaning
the engine.
•Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
Cleaning the instrument panel
Clean with a damp cloth, then dry with a dry cloth.
Avoid cleaner or polish that increases the gloss of the upper portion of
the instrument panel. The dull finish in this area helps protect the driver
from undesirable windshield reflection.
Do not use chemical solvents or strong detergents when cleaning
the steering wheel or instrument panel to avoid contamination of
the air bag system.
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198

Cleaning the instrument cluster lens
Clean with a damp cloth, then dry with a dry cloth.
Do not use household or glass cleaners as these may damage the lens.
Cleaning seats equipped with side air bags
Remove dust and loose dirt with a whisk broom or a vacuum cleaner.
Remove fresh spots immediately. Follow the directions that come with
the cleaner. Do not saturate the seat cover with upholstery cleaner.
Do not use chemical solvents or strong detergents when cleaning
the seat mounted side air bag. Such products could contaminate
the side air bag system and affect performance of the side air bag in a
collision.
Woodtone trim
Wipe stains with a soft cloth and a multi-purpose cleaning solution.
Inside windows
Use Ultra-Clear Spray Glass Cleaner (E4AZ-19C507–AA) for the inside
windows if they become fogged.
Cleaning and maintaining the safety belts
Clean the safety belts with a mild soap solution recommended for
cleaning upholstery or carpets. Do not bleach or dye the belts, because
these actions may weaken the belt webbing.
Check the safety belt system periodically to make sure there are no
nicks, wear or cuts. If your vehicle has been involved in an accident,
refer to theSafety belt maintenancesection in theSeating and safety
restraintschapter.
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199

Cleaning leather seats (if equipped)
To clean, simply use a soft cloth dampened with water and a mild soap.
Wipe the leather again with a damp cloth to remove soap residue. Dry
with a soft cloth. For tougher soiling concerns, Ford recommends using
the Deluxe Leather Care Kit F8AZ-19G253–AA, which is available from
your Ford Dealer. This mild cleaner and special pad, cleans the leather
and maintains its natural beauty. Follow the instructions on the cleaner
label. Regular cleaning of your leather upholstery helps maintain its
resiliency and color.
Do not use household cleaning products, alcohol solutions,
solvents or cleaners intended for rubber, vinyl or plastics.
Cleaning the interior fabric
Remove dust and loose dirt with a whisk broom or a vacuum cleaner.
Remove fresh spots immediately. Do not use household or glass cleaners.
These agents can stain and discolor the fabric. Use a mild soap and
water solution if necessary.
Maintenance and care
200

2Ensure the correct automatic transmission fluid is used. MERCONand
MERCONV are not interchangeable. DO NOT MIX MERCONand
MERCONV. Refer to the Scheduled Maintenance Guide to determine
the correct service interval.
3Indicates only approximate dry-fill capacity. Some applications may
vary based on cooler size and if equipped with an in-tank cooler. The
amount of transmission fluid and fluid level should be set by the
indication on the dipstick’s normal operating range. Police Package refill
capacity-12.1L (12.8 quarts).
4Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
5Rear axles are considered lubricated for life when the vehicle is used
for normal service. See your Scheduled Maintenance Guide for Severe
Duty requirements.
Traction-Lok axles use 1.6-1.8L (3.50-3.75 pints) of rear axle lubricant.
Add 118 ml (4 oz.) of Additive Friction Modifier C8AZ-19B546-A or
equivalent meeting Ford specification EST-M2C118–A for complete refill
of Traction-Lok rear axle.
Service refill capacities are determined by filling the rear axle 6 mm to
14 mm (1/4 inch to 9/16 inch) below the bottom of the filler hole.
LUBRICANT SPECIFICATIONS
Item Ford part
nameFord part
numberFord
specification
Brake fluid High
Performance
DOT 3 Motor
Vehicle Brake
Fluid
1
C6AZ-19542-AB ESA-M6C25-A
and DOT 3
Door
weatherstripsSilicone
LubricantF7AZ-19G208-BA
and
F5AZ-19553-AAESR-M13P4-A
Engine coolant Ford Premium
Engine CoolantE2FZ-19549-AA
(in Canada,
Motorcraft
CXC-8-B)ESE-M97B44-A
Capacities and specifications
202

Ford Extended Service Plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
•benefits during the warranty period depending on the plany you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items)
•protection against repair costs after your Bumper to Bumper Warranty
expires
You may purchase Ford ESP from any participating Ford and Lincoln/
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage. (In Hawaii, rules vary. See your
dealer for details.)
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln/Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options.
Getting the service you need
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. When you need warranty repairs your selling dealer
would like you to return to it for that service, but you may also take your
vehicle to another Ford Motor Company dealership authorized for
warranty repairs. Certain warranty repairs require special training
though, so not all dealers are authorized to perform all warranty repairs.
That means that depending on the warranty repair needed, the vehicle
may need to be taken to another dealer. If a particular dealership can not
assist you, then contact the Customer Assistance Center.
Customer assistance
207

THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes
•available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford and Lincoln Mercury cars and Ford and Lincoln
Mercury light trucks which are within the terms of any applicable written
new vehicle warranty are eligible for review, except those involving:
•a non-Ford product
•a non-Ford dealership
•sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle’s performance as
designed
•a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
•items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
•alleged personal injury/property damage claims
•cases currently in litigation
•vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
•vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Customer assistance
210