Page 228 of 361
4-30
Tie a red cloth to your vehicle to alert police that
you've been stopped by the snow.
Put on extra clothing or wrap a blanket around you.
If you have no blankets or extra clothing, make body
insulators from newspapers, burlap bags, rags, floor
mats
-- anything you can wrap around yourself or
tuck under your clothing to keep warm.
You can run the engine to keep warm, but be careful.
CAUTION:
Snow can trap exhaust gases under your vehicle.
This can cause deadly CO (carbon monoxide) gas
to get inside. CO could overcome you and kill
you. You can't see it or smell it, so you might not
know it is in your vehicle. Clear away snow from
around the base of your vehicle, especially any
that is blocking your exhaust pipe. And check
around again from time to time to be sure snow
doesn't collect there.
Open a window just a little on the side of the
vehicle that's away from the wind. This will help
keep CO out.
Page 296 of 361

6-47
CAUTION:
Mixing tires could cause you to lose control while
driving. If you mix tires of different sizes (other
than those originally installed on your vehicle) or
types (radial and bias
-belted tires), the vehicle
may not handle properly, and you could have a
crash. Using tires of different sizes (other than
those originally installed on your vehicle) may
also cause damage to your vehicle. Be sure to use
the correct size and type tires on all four wheels.
If you feel that winter tires are needed, see ªExtended
Mobility Tiresº in the Index.
CAUTION:
If you use bias-ply tires on your vehicle, the
wheel rim flanges could develop cracks after
many miles of driving. A tire and/or wheel could
fail suddenly, causing a crash. Use only radial
-ply
tires with the wheels on your vehicle.
Uniform Tire Quality Grading
The following information relates to the system
developed by the United States National Highway
Traffic Safety Administration, which grades tires by
treadwear, traction and temperature performance.
(This applies only to vehicles sold in the United States.)
The grades are molded on the sidewalls of most
passenger car tires. The Uniform Tire Quality Grading
system does not apply to deep tread, winter
-type snow
tires, space
-saver or temporary use spare tires, tires with
nominal rim diameters of 10 to 12 inches (25 to 30 cm),
or to some limited
-production tires.
While the tires available on General Motors passenger
cars and light trucks may vary with respect to these
grades, they must also conform to Federal safety
requirements and additional General Motors Tire
Performance Criteria (TPC) standards.
Page 297 of 361

6-48
Treadwear
The treadwear grade is a comparative rating based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and a half
(1 1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, and
may depart significantly from the norm due to variations
in driving habits, service practices and differences in
road characteristics and climate.
Traction
-- AA, A, B, C
The traction grades, from highest to lowest, are AA, A,
B, and C. Those grades represent the tire's ability to stop
on wet pavement as measured under controlled
conditions on specified government test surfaces of
asphalt and concrete. A tire marked C may have poor
traction performance. Warning: The traction grade
assigned to this tire is based on straight
-ahead braking
traction tests, and does not include acceleration,
cornering, hydroplaning, or peak traction characteristics.Temperature
-- A, B, C
The temperature grades are A (the highest), B, and C,
representing the tire's resistance to the generation of
heat and its ability to dissipate heat when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life,
and excessive temperature can lead to sudden tire
failure. The grade C corresponds to a level of
performance which all passenger car tires must meet
under the Federal Motor Vehicle Safety Standard
No. 109. Grades B and A represent higher levels of
performance on the laboratory test wheel than the
minimum required by law.
Warning: The temperature grade for this tire is
established for a tire that is properly inflated and not
overloaded. Excessive speed, underinflation, or
excessive loading, either separately or in combination,
can cause heat buildup and possible tire failure.
Page 313 of 361

6-64
GM Vehicle Care/Appearance Materials
PART NUMBERSIZEDESCRIPTIONUSAGE
99495423 in. x 25 in.Polishing Cloth ± Wax TreatedExterior polishing cloth
105017216 oz. (0.473 L)Tar and Road Oil RemoverRemoves tar, road oil and asphalt
105017316 oz. (0.473 L)Chrome Cleaner and PolishUse on chrome, stainless steel, nickel, copper and brass
105017416 oz. (0.473 L)White Sidewall Tire CleanerRemoves soil and black marks from whitewalls
105021432 oz. (0.946 L)Vinyl CleanerCleans vinyl tops, upholstery and convertible tops
105042723 oz. (0.680 L)Glass CleanerRemoves dirt, grime, smoke and fingerprints
1052918**8 oz. (0.237 L)Armor All ProtectantProtects leather, wood, acrylics, Plexiglas, plastic,
rubber and vinyl
105292516 oz. (0.473 L)Multi-Purpose Interior
CleanerCleans carpets, seats, interior trim, door panels
and floor mats
105292916 oz. (0.473 L)Wheel CleanerSpray on and rinse with water
10529308 oz. (0.237 L)Capture Dry Spot RemoverAttracts, absorbs and removes soils on fabric
123457212.5 sq. ft.Synthetic ChamoisShines vehicle without scratching
1234572512 oz. (0.354 L)Silicone Tire ShineSpray on tire shine
12377964*16 oz. (0.473 L)Finish EnhancerRemoves dust, fingerprints and surface contaminants
12377966*16 oz. (0.473 L)Cleaner WaxRemoves light scratches and oxidation and protects finish
12377984*16 oz. (0.473 L)Surface CleanerRemoves contaminants, blemishes and swirl marks
See your General Motors Parts Department for these products. * For exterior use only.
See ªRecommended Fluids and Lubricantsº in the Index. ** Not recommended for use on instrument panels.
Page 349 of 361
8-2
Customer Satisfaction ProcedureYour satisfaction and goodwill are important to your
dealer and to Chevrolet. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the
general manager.
Page 356 of 361

8-9
Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide
you with a courtesy rental vehicle or reimburse you for
a rental vehicle you obtained, at actual cost, up to a
maximum of $30.00 per day supported by receipts.
This requires that you sign and complete a rental
agreement and meet state, local and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond the
completion of the repair.
Generally it is not possible to provide a like
-vehicle as a
courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper
-to-Bumper warranty coverage period,
but it is not part of the New Vehicle Limited Warranty.
A separate booklet entitled ªWarranty and Owner
Assistance Informationº furnished with each new
vehicle provides detailed warranty coverage information.Courtesy Transportation is available only at
participating dealers and all program options, such as
shuttle service, may not be available at every dealer.
Please contact your dealer for specific information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles: For warranty repairs during the
Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult your
dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at any time
and to resolve all questions of claim eligibility pursuant to the
terms and conditions described herein at its sole discretion.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
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