2000 CADILLAC DEVILLE mileage

2-72
Speedometer and Odometer
The speedometer lets you see your speed in both miles
per hour (mph) and kilometers per hour (km/h). The
odometer shows how far your vehicle has been driven,
in either miles (used in the United States) or kilometers
(used in Canada).
You may wonder what happens if a vehicle has to have a
new odometer installed. The new one may read the
correct mileage. This is because your vehicle's computer
has stored the mileage in memory.
Trip Odometer
Press this button, to tell how
far you've traveled since
you last set the trip
odometer back to zero.English/Metric Button
By pressing this button, you
can go back and forth
from English (miles) to
metric (kilometers).
Other readings such as temperature, fuel and trip
odometer also go back and forth between English
and metric.
Display Mode
On the analog cluster, this button is located between the
trip odometer and ENG/Metric button. Press DSPL
MODE to turn the backlighting and the digital speed
image on and off.
On the digital cluster, press DSPL MODE to turn the
digital displays other than the speedometer and gear
display on and off.

2-101
Comfort Controls and Radio System Personalization
These features allow both drivers to personalize their
own climate control settings as well as their radio
settings. For more information, see ªClimate Control
Personalizationº and ªRadio Personalizationº in
the Index.
Continuous Variable Road Sensing Suspension
(CVRSS) (If Equipped)
The CVRSS automatically adjusts the ride of your
vehicle. Automatic ride control is achieved through a
computer used to control and monitor the suspension
system. The controller receives input from various
sensors to determine the proper system response. If the
controller detects a problem within the system, the DIC
will display a SERVICE SUSPENSION SYS message.
If this message appears, have your vehicle serviced at
your dealership.Oil Life Indicator
This feature lets you know when to change the engine
oil. It's based on the engine oil temperatures and your
driving patterns. To see the display, press the INFO
button several times until ENGINE OIL LIFE appears.
If you see 99% ENGINE OIL LIFE, 99 percent of your
current oil life remains.
The DIC may display a CHANGE ENGINE OIL
message. Always keep a written record of the mileage
and date when you changed your oil. For more
information, see the Maintenance Schedule booklet. If
you see CHANGE ENGINE OIL, it means the oil life is
gone and you should change the oil right away. The
system doesn't check how much oil you have, so you'll
still have to check for that. To see how, see ªEngine Oilº
in the Index.
When the oil is changed, you'll need to reset the system.
See ªOil Life Indicator, How to Resetº in the Index.

6-2
Service
Your dealer knows your vehicle best and wants you to
be happy with it. We hope you'll go to your dealer for
all your service needs. You'll get genuine GM parts and
GM
-trained and supported service people.
We hope you'll want to keep your GM vehicle all GM.
Genuine GM parts have one of these marks:
Doing Your Own Service Work
If you want to do some of your own service work, you'll
want to use the proper service manual. It tells you much
more about how to service your vehicle than this manual
can. To order the proper service manual, see ªService
and Owner Publicationsº in the Index.
Your vehicle has an air bag system. Before attempting to
do your own service work, see ªServicing Your Air
Bag
-Equipped Vehicleº in the Index.
You should keep a record with all parts receipts and list
the mileage and the date of any service work you
perform. See ªMaintenance Recordº in the Maintenance
Schedule booklet.

6-15
As shown in the chart, SAE 5W-30 is best for your
vehicle. However, you can use SAE 10W
-30 if it's going
to be 0F (
-18C) or above. These numbers on an oil
container show its viscosity, or thickness. Do not use
other viscosity oils, such as SAE 20W
-50.
NOTICE:
Use only engine oil with the American Petroleum
Institute Certified For Gasoline Engines
starburst symbol. Failure to use the
recommended oil can result in engine damage not
covered by your warranty.
GM Goodwrench
oil meets all the requirements for
your vehicle.
If you are in an area where the temperature falls below
-20F (-29C), consider using either an SAE 5W-30
synthetic oil or an SAE 0W
-30 oil. Both will provide
easier cold starting and better protection for your engine
at extremely low temperatures.
Engine Oil Additives
Don't add anything to your oil. The recommended oils
with the starburst symbol are all you will need for good
performance and engine protection.
When to Change Engine Oil
Your vehicle has a computer that lets you know when to
change your engine oil. This is not based on mileage,
but on engine revolutions and engine operating
temperature. When the computer has calculated that the
oil needs changing, the GM Oil Life System will
indicate that a change is necessary. The mileage between
oil and filter changes will vary depending on how you
drive your vehicle
-- usually between 3,000 miles
(5 000 km) and 10,000 miles (16 000 km) since your
last oil and filter change. Under severe conditions, the
system may come on before 3,000 miles (5 000 km).
Never drive your vehicle more than 10,000 miles
(16 000 km) or 12 months (whichever occurs first)
without an oil change.
The system won't detect dust in the oil. So, if you drive
in a dusty area, be sure to change your oil and filter
every 3,000 miles (5 000 km) or sooner. Remember to
reset the Oil Life Indicator whenever the oil is changed.

7-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Cadillac Customer Assistance Center, 24 hours a day, by
calling 1-800-458-8006. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage

7-3
When contacting Cadillac, please remember that your
concern will likely be resolved at a dealer's facility. That
is why we suggest you follow Step One first if you have
a concern.
STEP THREE -- Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you
continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, file with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus to
settle automotive disputes regarding vehicle repairs or the
interpretation of the New Vehicle Limited Warranty.
Although you are required to resort to this informal dispute
resolution program prior to filing any court action, use of
the program is free of charge and your case will generally
be heard within 40 days. If you do not agree with the
decision given in your case, you may reject it and proceed
with any other venue for relief available to you.You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
-1804
Telephone: 1
-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech
-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1
-800-833-CMCC (2622).
(TTY users in Canada can dial 1
-800-263-3830.)

7-7

Trip Interruption -- If your trip is interrupted due
to a warranty failure, incidental expenses may be
reimbursed during the 48 months/50,000 miles
(80 000 km) warranty period. Items covered are
hotel, meals and rental car.
Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within a 30 mile (50 km) radius of a
participating Cadillac dealership. If beyond this radius,
we will arrange to have your car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1
-800-882-1112. An experienced Roadside
Service Advisor will assist you and request the
following information:

A description of the problem

Name, home address, home telephone number

Location of your Cadillac and number you are
calling from

The model year, Vehicle Identification Number
(VIN), mileage and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1
-800-833-CMCC -- daily, 24 hours.

7-9
Courtesy Rental Vehicle
When your vehicle is unavailable due to warranty repairs,
your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle you
obtained, at actual cost, up to a maximum of $35.00 per
day supported by receipts. This requires that you sign and
complete a rental agreement and meet state, local and
rental vehicle provider requirements. Requirements vary
and may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for fuel
usage charges and may also be responsible for taxes,
levies, usage fees, excessive mileage or rental usage
beyond the completion of the repair.
Generally it is not possible to provide a like
-vehicle as a
courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper
-to-Bumper warranty coverage period,
but it is not part of the New Vehicle Limited Warranty.
A separate booklet entitled ªWarranty and Owner
Assistance Informationº furnished with each
new vehicle provides detailed warranty
coverage information.
Courtesy Transportation is available only at
participating dealers and all program options, such as
shuttle service, may not be available at every dealer.
Please contact your dealer for specific information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles: For warranty repairs during the
Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult your
dealer for details.