2000 CADILLAC DEVILLE service

6-51
Treadwear
The treadwear grade is a comparative rating based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course.
For example, a tire graded 150 would wear one and a
half (1 1/2) times as well on the government course as a
tire graded 100. The relative performance of tires
depends upon the actual conditions of their use,
however, and may depart significantly from the norm
due to variations in driving habits, service practices and
differences in road characteristics and climate.
Traction
-- AA, A, B, C
The traction grades, from highest to lowest, are AA, A,
B, and C. Those grades represent the tire's ability to stop
on wet pavement as measured under controlled
conditions on specified government test surfaces of
asphalt and concrete. A tire marked C may have poor
traction performance. Warning: The traction grade
assigned to this tire is based on straight
-ahead braking
traction tests, and does not include acceleration,
cornering, hydroplaning, or peak traction characteristics.Temperature
-- A, B, C
The temperature grades are A (the highest), B, and C,
representing the tire's resistance to the generation of
heat and its ability to dissipate heat when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire failure.
The grade C corresponds to a level of performance
which all passenger car tires must meet under the
Federal Motor Vehicle Safety Standard No. 109. Grades
B and A represent higher levels of performance on the
laboratory test wheel than the minimum required by law.
Warning: The temperature grade for this tire is
established for a tire that is properly inflated and not
overloaded. Excessive speed, underinflation, or
excessive loading, either separately or in combination,
can cause heat buildup and possible tire failure.

6-60
Sheet Metal Damage
If your vehicle is damaged and requires sheet metal
repair or replacement, make sure the body repair shop
applies anti
-corrosion material to the parts repaired or
replaced to restore corrosion protection.
Original manufacturer replacement parts will provide
the corrosion protection while maintaining the warranty.
Finish Damage
Any stone chips, fractures or deep scratches in the finish
should be repaired right away. Bare metal will corrode
quickly and may develop into a major repair expense.
Minor chips and scratches can be repaired with touch
-up
materials available from your dealer or other service
outlets. Larger areas of finish damage can be corrected
in your dealer's body and paint shop.
Underbody Maintenance
Chemicals used for ice and snow removal and dust control
can collect on the underbody. If these are not removed,
accelerated corrosion (rust) can occur on the underbody
parts such as fuel lines, frame, floor pan and exhaust
system even though they have corrosion protection.At least every spring, flush these materials from the
underbody with plain water. Clean any areas where mud
and other debris can collect. Dirt packed in closed areas
of the frame should be loosened before being flushed.
Your dealer or an underbody car washing system can do
this for you.
Chemical Paint Spotting
Some weather and atmospheric conditions can create a
chemical fallout. Airborne pollutants can fall upon and
attack painted surfaces on your vehicle. This damage
can take two forms: blotchy, ringlet
-shaped
discolorations, and small irregular dark spots etched into
the paint surface.
Although no defect in the paint job causes this, Cadillac
will repair, at no charge to the owner, the surfaces of
new vehicles damaged by this fallout condition within
12 months or 12,000 miles (20 000 km) of purchase,
whichever occurs first.

6-62
Vehicle Identification Number (VIN)
This is the legal identifier for your vehicle. It appears on
a plate in the front corner of the instrument panel, on the
driver's side. You can see it if you look through the
windshield from outside your vehicle. The VIN also
appears on the Vehicle Certification and Service Parts
labels and the certificates of title and registration.
Engine Identification
The 8th character in your VIN is the engine code. This
code will help you identify your engine, specifications
and replacement parts.
Service Parts Identification Label
You'll find this label on the under side of the spare tire
cover in the trunk. It's very helpful if you ever need to
order parts. On this label is:

your VIN,

the model designation,

paint information and

a list of all production options and
special equipment.
Be sure that this label is not removed from the vehicle.

6-64 Fuses and Circuit Breakers
The wiring circuits in your vehicle are protected from
short circuits by a combination of fuses and circuit
breakers. This greatly reduces the chance of fires caused
by electrical problems.
Look at the silver
-colored band inside the fuse. If the
band is broken or melted, replace the fuse. Be sure you
replace a bad fuse with a new one of the identical size
and rating. If a MaxiFuse should blow, see your dealer
for service immediately.
If you ever have a problem on the road and don't have a
spare fuse, you can ªborrowº one that has the same
amperage. Pick some feature of your vehicle that you
can get along without
-- like the radio or cigarette
lighter
-- and use its fuse, if it is the correct amperage.
Replace it as soon as you can.
The MaxiFuses are located in two Bussed Electrical
Centers (BEC), one located near the engine
compartment on the passenger's side and the other under
the rear seat on the driver's side. If a MaxiFuse should
blow, have your vehicle serviced by your
dealer immediately.Underhood Junction BlockThe front Bussed Electrical Center (BEC) is located
next to the engine on the passenger's side of the vehicle.
To access the fuse block, push in the two tabs located on
the top and the bottom of the fuse block cover.

7-
7-1
Section 7 Customer Assistance Information
Here you will find out how to contact Cadillac if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
7
-2 Customer Satisfaction Procedure
7
-3 Customer Assistance for Text Telephone
(TTY) Users
7
-4 Customer Assistance Offices
7
-5 GM Mobility Program for Persons
with Disabilities
7
-5 Roadside Service
7
-7 Roadside Service for the Hearing or
Speech Impaired
7
-8 Courtesy Transportation
7
-8 Transportation Options7
-10 Warranty Information
7
-10 Reporting Safety Defects to the United
States Government
7
-11 Reporting Safety Defects to the
Canadian Government
7
-11 Reporting Safety Defects to
General Motors
7
-11 Ordering Service and Owner Publications
in Canada

7-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Cadillac Customer Assistance Center, 24 hours a day, by
calling 1-800-458-8006. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage

7-4
Customer Assistance Offices
Cadillac encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
Cadillac, the letter should be addressed to Cadillac's
Customer Assistance Center.
United States
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 436004
Pontiac, MI 48343-6004
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
All Overseas Locations
GMODC - Customer Communication Centre
169-007
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 905-644-4112
Fax: 905-644-4866
Caribbean Numbers
1-800-496-9992 (English) Puerto Rico
1-800-496-9993 (Spanish) Puerto Rico
1-800-751-4135 (English) Dominican Republic
1-800-751-4136 (Spanish) Dominican Republic
1-800-496-9994 U.S. Virgin Islands
1-800-389-0009 Bahamas
1-800-534-0122 Bermuda, Barbados, Antigua & B.V.I.
If toll free service is not available in the Caribbean,
call Puerto Rico 1-787-763-1315.

7-5
GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to $1,000
toward aftermarket driver or
passenger adaptive
equipment you may require
for your vehicle (hand
controls, wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1
-800-323-9935.
Text telephone (TTY) users, call 1
-800-833-9935.
GM of Canada also has a Mobility Program. Call
1
-800-GM-DRIVE (463-7483) for details. When
calling from outside Canada, please dial 1
-905-644-3063.
All TTY users call 1
-800-263-3830.
Roadside Service
Cadillac's exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage of contacting a Cadillac
advisor and, when appropriate, a Cadillac trained dealer
technician who can provide on
-site service.