2000 CADILLAC CATERA service

6-40
When to Check
Check your tires once a month or more. Also, check
the tire pressure of the spare tire.
How to Check
Use a good quality pocket
-type gage to check tire
pressure. You can't tell if your tires are properly inflated
simply by looking at them. Radial tires may look
properly inflated even when they're underinflated.
Be sure to put the valve caps back on the valve
stems. They help prevent leaks by keeping out dirt
and moisture.
Tire Inspection and Rotation
Tires should be rotated at 5,000 miles (8 000 km)
and then every 10,000 miles (16 000 km) thereafter.
Any time you notice unusual wear, rotate your tires as
soon as possible and check wheel alignment. Also check
for damaged tires or wheels. See ªWhen It's Time for
New Tiresº and ªWheel Replacementº later in this
section for more information.The purpose of regular rotation is to achieve more
uniform wear for all tires on the vehicle. The first
rotation is the most important. See ªScheduled
Maintenance Servicesº in the Maintenance Schedule
booklet for scheduled rotation intervals.
When rotating your tires, always use the correct rotation
pattern shown here.
After the tires have been rotated, adjust the front and
rear inflation pressures as shown on the Tire
-Loading
Information label. Make certain that all wheel bolts
are properly tightened. See ªWheel Bolt Torqueº in
the Index.

6-42 Buying New Tires
To find out what kind and size of tires you need,
look at the Tire
-Loading Information label.
The tires installed on your vehicle when it was new had
a Tire Performance Criteria Specification (TPC Spec)
number on each tire's sidewall. When you get new tires,
get ones with that same TPC Spec number. That way
your vehicle will continue to have tires that are designed
to give proper endurance, handling, speed rating,
traction, ride and other things during normal service
on your vehicle. If your tires have an all
-season tread
design, the TPC number will be followed by an ªMSº
(for mud and snow).
If you ever replace your tires with those not having
a TPC Spec number, make sure they are the same
size, load range, speed rating and construction type
(bias, bias
-belted or radial) as your original tires.
CAUTION:
Mixing tires could cause you to lose control while
driving. If you mix tires of different sizes or types
(radial and bias
-belted tires), the vehicle may
not handle properly, and you could have a crash.
Using tires of different sizes may also cause
damage to your vehicle. Be sure to use the same
size and type tires on all wheels.
CAUTION:
If you use bias-ply tires on your vehicle, the
wheel rim flanges could develop cracks after
many miles of driving. A tire and/or wheel could
fail suddenly, causing a crash. Use only radial
-ply
tires with the wheels on your vehicle.

6-43 Uniform Tire Quality Grading
Quality grades can be found where applicable on the
tire sidewall between tread shoulder and maximum
section width. For example:
Treadwear 200 Traction AA Temperature A
The following information relates to the system
developed by the United States National Highway
Traffic Safety Administration, which grades tires
by treadwear, traction and temperature performance.
(This applies only to vehicles sold in the United States.)
The grades are molded on the sidewalls of most
passenger car tires. The Uniform Tire Quality Grading
system does not apply to deep tread, winter
-type snow
tires, space
-saver or temporary use spare tires, tires with
nominal rim diameters of 10 to 12 inches (25 to 30 cm),
or to some limited
-production tires.
While the tires available on General Motors passenger
cars and light trucks may vary with respect to these
grades, they must also conform to Federal safety
requirements and additional General Motors Tire
Performance Criteria (TPC) standards.Treadwear
The treadwear grade is a comparative rating based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course.
For example, a tire graded 150 would wear one and a
half (1 1/2) times as well on the government course
as a tire graded 100. The relative performance of
tires depends upon the actual conditions of their use,
however, and may depart significantly from the norm
due to variations in driving habits, service practices
and differences in road characteristics and climate.
Traction
-- AA, A, B, C
The traction grades, from highest to lowest, are AA,
A, B, and C. Those grades represent the tire's ability
to stop on wet pavement as measured under controlled
conditions on specified government test surfaces of
asphalt and concrete. A tire marked C may have poor
traction performance. Warning: The traction grade
assigned to this tire is based on straight
-ahead
braking traction tests, and does not include
acceleration, cornering, hydroplaning, or peak
traction characteristics.

6-53
Sheet Metal Damage
If your vehicle is damaged and requires sheet metal
repair or replacement, make sure the body repair shop
applies anti
-corrosion material to the parts repaired or
replaced to restore corrosion protection.
Original manufacturer replacement parts will provide
the corrosion protection while maintaining the warranty.
Finish Damage
Any stone chips, fractures or deep scratches in the finish
should be repaired right away. Bare metal will corrode
quickly and may develop into a major repair expense.
Minor chips and scratches can be repaired with touch
-up
materials available from your dealer or other service
outlets. Larger areas of finish damage can be corrected
in your dealer's body and paint shop.
Underbody Maintenance
Chemicals used for ice and snow removal and dust
control can collect on the underbody. If these are
not removed, accelerated corrosion (rust) can occur
on the underbody parts such as fuel lines, frame,
floor pan and exhaust system even though they have
corrosion protection.At least every spring, flush these materials from the
underbody with plain water. Clean any areas where mud
and other debris can collect. Dirt packed in closed areas
of the frame should be loosened before being flushed.
Your dealer or an underbody car washing system can do
this for you.
Chemical Paint Spotting
Some weather and atmospheric conditions can create
a chemical fallout. Airborne pollutants can fall upon
and attack painted surfaces on your vehicle. This
damage can take two forms: blotchy, ringlet
-shaped
discolorations, and small irregular dark spots etched into
the paint surface.
Although no defect in the paint job causes this, Cadillac
will repair, at no charge to the owner, the surfaces of
new vehicles damaged by this fallout condition within
12 months or 12,000 miles (20 000 km) of purchase,
whichever occurs first.

6-55
Vehicle Identification Number (VIN)
This is the legal identifier for your vehicle. It appears
on a plate in the front corner of the instrument panel,
on the driver's side. You can see it if you look through
the windshield from outside your vehicle. The VIN also
appears on the Vehicle Certification and Service Parts
labels and the certificates of title and registration.
Engine Identification
The 8th character in your VIN is the engine code. This
code will help you identify your engine, specifications
and replacement parts.
Service Parts Identification Label
You'll find this label behind the passenger's side
access panel in the trunk (the panel that covers the
trunk
-mounted CD changer). It's very helpful if
you ever need to order parts. On this label is:

your VIN,

the model designation,

paint information and

a list of all production options and
special equipment.
Be sure that this label is not removed from the vehicle.

7-
7-1
Section 7 Customer Assistance Information
Here you will find out how to contact Cadillac if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
7
-2 Customer Satisfaction Procedure
7
-3 Customer Assistance for Text Telephone
(TTY) Users
7
-4 Customer Assistance Offices
7
-5 GM Mobility Program for Persons
with Disabilities
7
-5 Roadside Service
7
-7 Roadside Service for the Hearing or
Speech Impaired
7
-8 Courtesy Transportation
7
-8 Transportation Options7
-10 Warranty Information
7
-10 Reporting Safety Defects to the United
States Government
7
-11 Reporting Safety Defects to the
Canadian Government
7
-11 Reporting Safety Defects to General Motors
7
-11 Ordering Owner Publications in Canada

7-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction,
the following steps should be taken:STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Cadillac Customer Assistance Center, 24 hours a day, by
calling 1-800-458-8006. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage

7-4
Customer Assistance Offices
Cadillac encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
Cadillac, the letter should be addressed to Cadillac's
Customer Assistance Center.
United States
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 436004
Pontiac, MI 48343-6004
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
All Overseas Locations
GMODC - Customer Communication Centre
169-007
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 905-644-4112
Fax: 905-644-4866
Caribbean Numbers
1-800-496-9992 (English) Puerto Rico
1-800-496-9993 (Spanish) Puerto Rico
1-800-751-4135 (English) Dominican Republic
1-800-751-4136 (Spanish) Dominican Republic
1-800-496-9994 U.S. Virgin Islands
1-800-389-0009 Bahamas
1-800-534-0122 Bermuda, Barbados, Antigua & B.V.I.
If toll free service is not available in the Caribbean,
call Puerto Rico 1-787-763-1315.