1999 Mercury Sable ESP

you may still be eligible. Please contact your dealer
for further information. Since this information is
subject to change, please ask your dealer for
complete details about Ford Extended Service Plan
coverage options.
Also, please be aware that some dealers offer service
contracts that are not backed by Ford Motor
Company or Ford of Canada. On the surface, many
independent plans appear to be like Ford's. The
problem is that they can often require the use of
non-factory approved parts and have much more
complex and restrictive claims coverage terms than
Ford.
At Ford Motor Company and Ford of Canada, we are
dedicated to providing Ford, Lincoln and Mercury
vehicle owners with programs that will enhance your
ownership experience and protect you from
unexpected repair bills. Genuine Ford ESP is the
only Extended Service Plan that enables us to
provide that service.
Getting the service you need
At home
Ford Motor Company and Ford of Canada have
authorized dealerships to service your vehicle. When
you need warranty repairs your selling dealer would
like you to return to it for that service, but you may
also take your vehicle to another Ford Motor
Company dealership authorized for warranty repairs.
Certain warranty repairs require special training
though, so not all dealers are authorized to perform
all warranty repairs. That means that depending on
the warranty repair needed, the vehicle may need to
be taken to another dealer. If a particular dealership
can not assist you, then contact the Customer
Assistance Center.
If you are not satisfied with the service you receive
at the dealership, speak with the service manager. If
you are still not satisfied, speak with the owner or
Customer assistance
191

Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
GETTING ASSISTANCE OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign country,
contact the appropriate foreign embassy or
consulate. These officials can inform you of local
vehicle registration regulations and where to find
unleaded fuel.
If you cannot find unleaded fuel or can only get fuel
with an anti-knock index lower than is
recommended for your vehicle, contact a district or
owner relations/customer assistance office.
The use of leaded fuel in your vehicle without
proper conversion may damage the effectiveness of
your emission control system and may cause engine
knocking or serious engine damage. Ford Motor
Company/Ford of Canada is not responsible for any
damage caused by use of improper fuel.
In the United States, using leaded fuel may also
result in difficulty importing your vehicle back into
the U.S.
If your vehicle must be serviced while you are
traveling or living in Central or South America, the
Caribbean, or the Middle East, contact the nearest
Ford dealership. If the dealership cannot help you,
write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Customer assistance
197

²The Federal Communications Commission (FCC)
and Canadian Radio Telecommunications
Commission (CRTC) regulate the use of mobile
communications systems - such as two-way
radios, telephones and theft alarms - that are
equipped with radio transmitters. Any such
equipment installed in your vehicle should comply
with FCC or CRTC regulations and should be
installed only by a qualified service technician.
²Mobile communications systems may harm the
operation of your vehicle, particularly if they are
not properly designed for automotive use or are
not properly installed. When operated, such
systems may cause the engine to stumble or stall.
In addition, such systems may be damaged or
their performance may be affected by operating
your vehicle. (Citizens band [CB] transceivers,
garage door openers and other transmitters with
outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse
effects or damage that may result from the use of
such equipment.
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