1999 GMC ENVOY Owners Manual

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8-9
Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide
you with a courtesy rental vehicle or reimburse you for a
rental vehicle you obtained, at actual cost, up to a
maximum of $30.00 per day supported by receipts.
This requires that you sign and complete a rental
agreement and meet state, local and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond the
completion of the repair.
Generally it is not possible to provide a like
-vehicle as a
courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper
-to-Bumper warranty coverage period,
but it is not part of the New Vehicle Limited Warranty.
A separate booklet entitled ªWarranty and Owner
Assistance Informationº furnished with each new
vehicle provides detailed warranty coverage information.Courtesy Transportation is available only at
participating dealerships and all program options, such
as shuttle service, may not be available at every dealer.
Please contact your dealer for specific information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles: For warranty repairs during the
Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult your
dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at any time
and to resolve all questions of claim eligibility pursuant to the
terms and conditions described herein at its sole discretion.
General Motors and participating dealerships reserve the
right to deny a rental vehicle to anyone not possessing a
valid motor vehicle operators license in their name,
anyone who is under the influence of alcohol or drugs, or
anyone whose mental or physical abilities are impaired so
as to be unable to operate a motor vehicle safely.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
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8-10
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll
-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
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8-11
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call us at 1
-800-GMC-8782
(1
-800-462-8782), or write:
Pontiac-GMC Customer Assistance Center
P.O. Box 436008
Pontiac, MI 48343
-6008
In Canada, please call us at 1
-800-263-3777 (English)
or 1
-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner's manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
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8-12
CURRENT PUBLICATIONS FOR 1999 GMC
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL PRICE: $90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1999 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE: $50.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.OWNER'S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner's manual will include the Maintenance
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner's Manual and
Warranty Booklet.
RETAIL SELL PRICE: $15.00
Without Portfolio: Owner's Manual only.
RETAIL SELL PRICE: $10.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles. To request an order form, please
specify year and model name of the vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207OR ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM ± 6:00 PM Eastern Time
For Credit Card Orders Only (VISA±MasterCard±Discover)
1999 GMC SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information to Helm, Incorporated (address below.)
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8-13
PUBLICATION FORM
NUMBEROrders will be mailed within 10 days of receipt. Please allow adequate time for postal
service. If further information is needed, write to the address shown below or call
1-800-551-4123. Material cannot be returned for credit without packing slip with return
information within 30 days of delivery. On returns, a re-stocking fee may be applied
against the original order. ORDER TOLL FREE
(NOTE: For Credit Card Holders Only)1-800-551-4123(Monday-Friday 8:00 AM ± 6:00 PM EST)
FAX Orders Only 1-313-865-5927
Service Manual
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
HELM, INCORPORATED
P.O. Box 07130
Detroit, MI 48207
For purchases outside U.S.A. please write to the above address for quotation.
1999$90.00
1999
$50.00
1999
$15.00
1999
$10.00
TOTAL MATERIAL
Michigan Purchasers
U.S. Order Processing$5.00
Canadian Postage
GRAND TOTAL
add 6% sales tax
(See Note Below)
GM-GMC-ORD99 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the
U.S. order processing.
(CUSTOMER'S NAME) (ATTENTION)
(STREET ADDRESSÐNO P.O. BOX NUMBERS)
(CITY) (ZIP CODE)
DAYTIME TELEPHONE NO.(STATE)
AREA CODE
( )P
Check or Money
Order payable to
Helm, Inc. (USA funds
only Ð
do not send cash.)
VISA
Discover
Account
Number:
Expiration
Date mo/yr:
CUSTOMER SIGNATURE
S
ITEM DESCRIPTIONNAME YEAR VEHICLE MODEL
QTY.PRICE
EACH*TOTAL
PRICE1
9
9
9
G
M
H
I
P

T
OA
Y
M
E
N
T
Owner's Manual Without Portfolio Owner's Manual In Portfolio Car & Light Truck
Transmission Unit Repair
MasterCard
Check here if your billing address
is different from your shipping
address shown.
PUBLICATION FORM
NUMBER
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8-14
-NOTES
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9-yellowblue
9-1
Section 9 Index
A
ccessory Inflator 2-55 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessory Power Outlets 2-57 . . . . . . . . . . . . . . . . . . . . . . . . .
Adding Equipment to the Outside of Your Vehicle 6-3 . . . . . .
Adding Sound Equipment 3-25 . . . . . . . . . . . . . . . . . . . . . . . .
Add-On Equipment 4-44 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Air Bag
Adding Equipment 1
-27 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How Does it Restrain 1-25 . . . . . . . . . . . . . . . . . . . . . . . . . .
How it Works 1-23 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Location 1-23 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Readiness Light 1-22, 2-67 . . . . . . . . . . . . . . . . . . . . . . . . .
Servicing 1-27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System 1-20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
What Makes it Inflate 1-25 . . . . . . . . . . . . . . . . . . . . . . . . . .
What You See After it Inflates 1-25 . . . . . . . . . . . . . . . . . . .
When Should it Inflate 1-24 . . . . . . . . . . . . . . . . . . . . . . . . .
Air Cleaner 6-14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Air Conditioning 3-5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Air Conditioning Refrigerants 6-61 . . . . . . . . . . . . . . . . . . . . .
Alignment and Balance, Tire 6-43 . . . . . . . . . . . . . . . . . . . . . .
Aluminum Wheels, Cleaning 6-51 . . . . . . . . . . . . . . . . . . . . . .
Antenna, Fixed 3-27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Anti-Lock Brake System Warning Light 2-69, 4-7 . . . . . . . . .
Anti-Lock Brakes 4-7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appearance Care 6-45 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appearance Care and Materials 6-53 . . . . . . . . . . . . . . . . . . . .
Arbitration Program 8-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Armrest, Storage 2
-50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ashtrays 2-54 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Audio Steering Wheel Controls 3-23 . . . . . . . . . . . . . . . . . . . .
Audio Systems 3-8, 3-12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Automatic Headlamp System 2-40 . . . . . . . . . . . . . . . . . . . . . .
Automatic Transmission
Check 7
-40 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fluid 6-15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operation 2-18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Park Mechanism Check 7-42 . . . . . . . . . . . . . . . . . . . . . . . .
Shifting 2-19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting Your Engine 2-16 . . . . . . . . . . . . . . . . . . . . . . . . . .
Axle
Front 6
-20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Locking Rear 2-32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear 6-18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Backglass Wiper, Blade Replacement 6-37 . . . . . . . . . . . . . .
Battery 6-31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Charge Light 2-67 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Jump Starting 5-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacement, Keyless Entry 2-7 . . . . . . . . . . . . . . . . . . . . .
Run-Down Protection 2-43 . . . . . . . . . . . . . . . . . . . . . . . . .
Warnings 5-3, 5-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BBB Auto Line 8-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Better Business Bureau Mediation 8-4 . . . . . . . . . . . . . . . . . . .
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9-2
Blizzard 4-38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Blizzard, Driving In 4-38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Brake Fluid 6-26 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Brake, Parking 2-25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Brake System Warning Light 2-68 . . . . . . . . . . . . . . . . . . . . . .
Brakes
Adjustment 6
-30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Master Cylinder 6-26 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pedal Travel 6-30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing System Parts 6-30 . . . . . . . . . . . . . . . . . . . . . . . .
Wear 6-29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Brake-Transmission Shift Interlock Check 7-41 . . . . . . . . . . .
Braking 4-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Braking in Emergencies 4-9 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Break-In, New Vehicle 2-14 . . . . . . . . . . . . . . . . . . . . . . . . . .
Brightness Control 2-42 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BTSI Check 7-41 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bulb Replacement 6-31, 6-60 . . . . . . . . . . . . . . . . . . . . . . . . .
Canadian Roadside Assistance 8-7 . . . . . . . . . . . . . . . . . . . .
Capacities and Specifications 6-60 . . . . . . . . . . . . . . . . . . . . . .
Carbon Monoxide 2-9, 2-30, 4-39, 4-50 . . . . . . . . . . . . . . . .
Care of Your Cassette Tape Player 3-25 . . . . . . . . . . . . . . . . . .
Cargo Security Shade 2-52 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cargo Tie Downs 2-52 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cellular Telephone 2-57 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Center Rear Passenger Position 1-34 . . . . . . . . . . . . . . . . . . . .
Certification/Tire Label 4-41 . . . . . . . . . . . . . . . . . . . . . . . . . .
Chains
Safety 4
-49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tire 6-45 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing a Flat Tire 5-19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Charging System Light 2-67 . . . . . . . . . . . . . . . . . . . . . . . . . . Check Gages Light 2
-75 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking Your Restraint Systems 1-52 . . . . . . . . . . . . . . . . . .
Chemical Paint Spotting 6-52 . . . . . . . . . . . . . . . . . . . . . . . . . .
Child Restraints 1-38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Center Seat Position 1-46 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Different Types 1-38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Securing in a Rear Outside Seat Position 1-44 . . . . . . . . . . .
Securing in the Right Front Seat Position 1-46 . . . . . . . . . .
Top Strap 1-43 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Where Not to Put 1-46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Where to Put 1-42 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cigarette Lighter 2-54 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Circuit Breakers and Fuses 6-55 . . . . . . . . . . . . . . . . . . . . . . .
Cleaner, Air 6-14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning
Aluminum Wheels 6
-51 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exterior Lamps and Lenses 6-50 . . . . . . . . . . . . . . . . . . . . .
Fabric 6-46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Glass 6-49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inside of Your Vehicle 6-46 . . . . . . . . . . . . . . . . . . . . . . . . .
Instrument Panel 6-48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interior Plastic Components 6-48 . . . . . . . . . . . . . . . . . . . . .
Leather 6-48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Outside of Your Vehicle 6-50 . . . . . . . . . . . . . . . . . . . . . . . .
Stains 6-47 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tires 6-51 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vinyl 6-47 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Weatherstrips 6-49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wheels 6-51 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windshield, Backglass and Wiper Blades 6-49 . . . . . . . . . .
Wood Panels 6-48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Climate Control System 3-2 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clock, Setting 3-8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Comfort Controls 3-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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