What the Board needs
To have your case reviewed you must complete the
application in the DSB brochure and mail it to the
address provided on the application form.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's
independent administrator
Your dealership and a Ford Motor Company
representative are asked to submit statements at
this time.
To properly review your case, the Board needs the
following information:
²legible copies of all documents and maintenance
or repair orders relevant to the case
²the year, make, model, and Vehicle Identification
Number (VIN) listed on your vehicle ownership
license
²the date of repair(s) and mileage at the time of
occurrence(s)
²the current mileage
²the name of the dealer who sold or serviced the
vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the
dealer(s) and Ford Motor Company
²the names (if known) of all the people you
contacted at the dealership(s)
²a description of the action you expect to resolve
your concern
You will receive a letter of explanation if your
application does not qualify for Board review.
Customer assistance
206
capacity ................. 191
choosing
the right fuel ......... 168
comparisons with
EPA fuel economy
estimates ............... 175
detergent in fuel ... 170
filling your vehicle
with fuel .. 165,167,171
filter,
specifications.. 170,190
fuel pump shut-off
switch .................... 124
gauge ....................... 15
improving fuel
economy ................ 171
low fuel
warning light ............. 8
octane
rating ....... 169,194,195
quality .................... 170
running
out of fuel ............. 170
safety information
relating to
automotive fuels ... 165
Fuses ................. 125,126
Gas cap
(see Fuel cap) ......... 167
Gas mileage (see
Fuel economy) ........ 171
Gauges ....................... 12
engine coolant
temperature gauge... 13
fuel gauge ................ 15
odometer ................. 14
speedometer ........... 12
tachometer .............. 13
trip odometer .......... 14
GAWR (Gross Axle
Weight Rating) ........ 116
definition ............... 116driving with a heavy
load ........................ 116
location .................. 116
GVWR (Gross Vehicle
Weight Rating) ........ 116
calculating ............. 116
definition ............... 116
driving with
a heavy load .......... 116
location .................. 116
Hazard flashers ....... 124
Head restraints ......... 74
Headlamps ................. 16
aiming ............. 182,183
autolamp system ..... 17
bulb
specifications ........ 181
daytime
running lights .......... 16
flash to pass ............ 17
high beam ............ 6,16
turning on and off .. 16
warning chime ........ 11
Heating ...................... 18
heating and air
conditioning
system ..................... 18
Hood ........................ 142
Ignition .............. 194,195
positions of the
ignition .................... 45
Infant seats (see
Safety seats) ........ 95,96
Inspection/maintenance
(I/M) testing ............ 176
Instrument panel ........ 6
cleaning ................. 188
lighting up panel
and interior ............. 17
location of
components ............... 6
Index
218
