1999 FORD TAURUS service

general manager of the dealership. In most cases,
your concern will be resolved at this level.
Ford Motor Company and Ford of Canada
dealerships also carry genuine Ford parts and
accessories, providing you with original equipment
reliability.
Away from home
If you are away from home when your vehicle needs
service, or if you need more help than the dealership
could provide, contact the Ford Customer Assistance
Center to find an authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
Please have the following information available when
contacting Ford Customer Assistance:
²Your telephone number (home and business)
²The name of the dealer and the city where the
dealership is located
²The year and make of your vehicle
²The date of vehicle purchase
²The current odometer reading
²The vehicle identification number (VIN)
If you still have a complaint involving a warranty
dispute, you may wish to contact the Dispute
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203

Settlement Board (U.S.) or the Mediation/Arbitration
Program (Canada).
In the United States, a warranty dispute must be
submitted to the Dispute Settlement Board before
taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before
pursuing replacement or repurchase remedies
provided by certain state laws. This dispute handling
procedure is not required prior to enforcing state
created rights or other rights which are independent
of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD
The Dispute Settlement Board is:
²an independent, third-party arbitration program
for warranty disputes
²available free to owners and lessees of qualifying
Ford Motor Company vehicles
The Dispute Settlement Board may not be available
in all states. Ford Motor Company reserves the right
to change eligibility limitations, modify procedures
and/or to discontinue this service without notice and
without incurring obligations per applicable state
law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle
performance as designed concerns on Ford, Mercury
and Lincoln cars and Ford or Mercury light trucks
which are within the terms of any applicable written
new vehicle warranty are eligible for review, except
those involving:
²a non-Ford product
²a non-Ford dealership
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204

²sales disputes between customer and dealer
except those associated with warranty repairs or
concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential
expenses unless a service or product concern
being reviewed
²items not covered by the New Vehicle Limited
Warranty (including maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or
household purposes (except in states where the
Dispute Settlement Board is required to review
commercial vehicles)
²vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle
Limited Warranty has expired at receipt of your
application and, in certain states of eligibility is
dependent upon the customer's possession of the
vehicle.
Eligibility may differ according to state law. For
example, see the unique brochures for California,
West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln/Mercury dealership
representative
Consumer candidates for Board membership are
recruited and trained by an independent consulting
firm. The dealership Board member is chosen from
Ford and Lincoln-Mercury dealership management,
recognized for their business leadership qualities.
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205

What the Board needs
To have your case reviewed you must complete the
application in the DSB brochure and mail it to the
address provided on the application form.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's
independent administrator
Your dealership and a Ford Motor Company
representative are asked to submit statements at
this time.
To properly review your case, the Board needs the
following information:
²legible copies of all documents and maintenance
or repair orders relevant to the case
²the year, make, model, and Vehicle Identification
Number (VIN) listed on your vehicle ownership
license
²the date of repair(s) and mileage at the time of
occurrence(s)
²the current mileage
²the name of the dealer who sold or serviced the
vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the
dealer(s) and Ford Motor Company
²the names (if known) of all the people you
contacted at the dealership(s)
²a description of the action you expect to resolve
your concern
You will receive a letter of explanation if your
application does not qualify for Board review.
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Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
GETTING ASSISTANCE OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign country,
contact the appropriate foreign embassy or
consulate. These officials can inform you of local
vehicle registration regulations and where to find
unleaded fuel.
If you cannot find unleaded fuel or can only get fuel
with an anti-knock index lower than is
recommended for your vehicle, contact a district or
owner relations/customer assistance office.
The use of leaded fuel in your vehicle without
proper conversion may damage the effectiveness of
your emission control system and may cause engine
knocking or serious engine damage. Ford Motor
Company/Ford of Canada is not responsible for any
damage caused by use of improper fuel.
In the United States, using leaded fuel may also
result in difficulty importing your vehicle back into
the U.S.
If your vehicle must be serviced while you are
traveling or living in Central or South America, the
Caribbean, or the Middle East, contact the nearest
Ford dealership. If the dealership cannot help you,
write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
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208

²The Federal Communications Commission (FCC)
and Canadian Radio Telecommunications
Commission (CRTC) regulate the use of mobile
communications systems - such as two-way
radios, telephones and theft alarms - that are
equipped with radio transmitters. Any such
equipment installed in your vehicle should comply
with FCC or CRTC regulations and should be
installed only by a qualified service technician.
²Mobile communications systems may harm the
operation of your vehicle, particularly if they are
not properly designed for automotive use or are
not properly installed. When operated, such
systems may cause the engine to stumble or stall.
In addition, such systems may be damaged or
their performance may be affected by operating
your vehicle. (Citizens band [CB] transceivers,
garage door openers and other transmitters with
outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse
effects or damage that may result from the use of
such equipment.
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ORDERING ADDITIONAL OWNER'S
LITERATURE
To order the publications in this portfolio in the
United States:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free:
1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
To order the publications in this portfolio in Canada:
Make cheques payable to:
Ford Motor Company of Canada, Ltd.
Service Publications
P.O. Box 1580, Station B
Mississauga, Ontario, Canada L4Y 4G3
or order toll free: 1-800-387-4966
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holder orders only
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214

exterior .................. 185
exterior lamps ....... 187
instrument panel .. 188
interior ................... 188
plastic parts .......... 187
safety belts ............ 189
washing .................. 184
waxing ................... 184
wheels .................... 185
wiper blades .......... 187
Clock ..................... 33,41
Console ...................... 56
Controls
power seat ............... 75
Coolant ...... 150,152,153
checking
and adding ............ 151
refill
capacities ........ 153,191
specifications.. 193,194
Customer
Assistance ................ 200
Ford accessories for
your vehicle .......... 209
Ford Extended
Service Plan .......... 201
Getting assistance
outside the U.S.
and Canada ........... 208
Getting roadside
assistance .............. 200
Getting the service
you need ............... 202
Ordering additional
owner's literature... 214
The Dispute
Settlement Board... 204
Defrost
rear window ............ 18
Dipstick
engine oil ............... 145Doors
central unlocking .... 54
door ajar warning ..... 7
Driving under special
conditions
through water ....... 118
Emergencies, roadside
jump-starting ........ 135
Emission
control system ......... 175
Engine ............... 194,195
check engine/service
engine soon light ...... 7
coolant ................... 150
idle speed control.. 157
lubrication
specifications.. 193,194
refill capacities ...... 191
service
points ....... 143,144,145
starting after a
collision ................. 124
Engine
block heater ............ 105
Engine oil ................ 145
checking and
adding ............. 145,147
dipstick .................. 145
filter,
specifications.. 147,190
recommendations... 147
refill
capacities ........ 145,191
specifications ........ 145
147,193,194
Exhaust fumes ........ 105
Floor mats ................. 56
Fluid capacities ....... 191
Fuel .......................... 165
calculating fuel
economy ................ 171
cap ......................... 167
Index
217