
Washing your vehicle
Wash your vehicle regularly with
cold or lukewarm water. Never use
strong detergents or soap. If your
vehicle is particularly dirty, use a
quality car wash detergent. Always
use a clean sponge, washing glove
or similar device and plenty of water
for best results. To avoid spots,
avoid washing when the hood is still
warm, immediately after or during
exposure to strong sunlight.
During winter months, it is especially important to wash the vehicle on a
regular basis. Large quantities of dirt and road salt are difficult to
remove and also cause damage to the vehicle.
Remove any exterior accessories, such as antennas, before entering a car
wash. If you have wax applied to the vehicle at a commercial car wash, it
is recommended that you clean the wiper blades and windshield as
described inCleaning the wiper blades and windshield.
After washing, apply the brakes several times to dry them.
Waxing your vehicle
Wax when water stops beading on the surface. This could be every three
or four months, depending on operating conditions.
Use only carnauba or synthetic-based waxes. Use cleaning fluid or
alcohol with a clean cloth to remove any bugs before waxing vehicle. Use
tar remover to remove any tar spots.
Avoid getting wax on the windshield. If you have wax applied at a
commercial car wash, it is recommended that you clean the wiper blades
and windshield as described inCleaning the wiper blades and
windshield.
Repairing paint chips
Minor scratches or paint damage from road debris may be repaired with
the Ultra Touch Prep and Finishing Kit (#F7AZ-19K507±BA), touch-up
paint (#ALBZ-19500±XXXXA), or aerosol paint spray (#ALAZ-19500±
XXXXA) from the Ford Car Care Chemicals line. Please note that the
part numbers (shown as XXXX above) will vary with your vehicle's
specific coloring. Observe the application instructions on the products.
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Remove particles such as bird droppings, tree sap, insect remains, tar
spots, road salt and industrial fallout immediately.
Cleaning the wheels
Wash with the same detergent as the body of your vehicle. Do not use
acid-based or alcohol-based wheel cleaners, steel wool, fuel or strong
detergents. Never use abrasives that will damage the finish of special
wheel surfaces. Use a tar remover to remove grease and tar.
The brushes used in some automatic car washes may damage the finish
on your wheels. Before going to a car wash, find out if the brushes are
abrasive.
Cleaning the engine
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
²Take care when using a power washer to clean the engine. The high
pressure fluid could penetrate the sealed parts and cause damage.
²Do not spray with cold water to avoid cracking the engine block or
other engine components.
²Never apply anything to the drive belt (including belt dressing).
²Cover the highlighted areas to prevent water damage when cleaning
the engine.
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171

²Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
Cleaning plastic exterior parts
Use vinyl cleaner for routine cleaning. Clean with a tar remover if
necessary. Do not clean plastic parts with thinners, solvents or
petroleum-based cleaners.
Cleaning the exterior lamps
Wash with the same detergent as the exterior of your vehicle. Use glass
cleaner or tar remover if necessary.
To avoid scratching the lamps, do not use a dry paper towel, chemical
solvents or abrasive cleaners.
Cleaning the wiper blades and windshield
If the wiper blades do not wipe properly, clean the wiper blade rubber
element with undiluted windshield washer solution or a mild detergent.
To avoid damaging the blades, do not use fuel, kerosene, paint thinner or
other solvents.
If the wiper still does not wipe properly, this could be caused by
substances on the windshield such as tree sap and some hot wax
treatments used by commercial car washes. Clean the outside of the
windshield with a non-abrasive cleanser such as the non-abrasive
Bon-Amitpowder. Rinse thoroughly with clean water.Do notuse
abrasive cleansers on glass as they may cause scratches. The windshield
is clean if beads do not form when you rinse it with water. The
windshield and wiper blades should be cleaned on a regular basis, and
blades or rubber elements replaced when worn.
Cleaning the instrument panel
Clean with a damp cloth, then dry with a dry cloth.
Avoid cleaner or polish that increases the gloss of the upper portion of
the instrument panel. The dull finish in this area helps protect the driver
from undesirable windshield reflection.
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172

Cleaning leather seats (if equipped)
To clean, simply use a soft cloth dampened with water and a mild soap.
Wipe the leather again with a damp cloth to remove soap residue. Dry
with a soft cloth. For tougher soiling concerns, Ford recommends using
the Deluxe Leather Care Kit F8AZ-19G253±AA, which is available from
your Ford Dealer. This mild cleaner and special pad, cleans the leather
and maintains its natural beauty. Follow the instructions on the cleaner
label. Regular cleaning of your leather upholstery helps maintain its
resiliency and color.
Do not use household cleaning products, alcohol solutions,
solvents or cleaners intended for rubber, vinyl or plastics.
Cleaning the interior fabric
Remove dust and loose dirt with a whisk broom or a vacuum cleaner.
Remove fresh spots immediately. Do not use household or glass cleaners.
These agents can stain and discolor the fabric. Use a mild soap and
water solution if necessary.
Cleaning and maintaining the safety belts
Clean the safety belts with a mild soap solution recommended for
cleaning upholstery or carpets. Do not bleach or dye the belts, because
these actions may weaken the belt webbing.
Check the safety belt system periodically to make sure there are no
nicks, wear or cuts. If your vehicle has been involved in an accident,
refer to theSafety belt maintenancesection in theSeating and safety
restraintschapter.
Maintenance and care
173

FluidFord Part
NameApplication Capacity
Transmission
fluid
Motorcraft
MERCONtAT FAutomatic
transaxles3.9L
(4.1 quarts)
Manual
transaxles3.35L
(3.55 quarts)
Windshield
washer fluidUltra-Clear
Windshield
Washer
ConcentrateAll 2.2L
(2.32 quarts)
1Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
LUBRICANT SPECIFICATIONS
ItemFord Part
Name or
EquivalentFord Part
NumberFord
Specification
Brake fluid High
Performance
DOT 3 Motor
Vehicle Brake
FluidC6AZ-19542-AB ESA-M6C25-A
and DOT 3
Door latch, hood
latch, auxiliary
hood latch,
trunk latch, seat
tracks.Multi-Purpose
GreaseDOAZ-19584-AA
or
F5AZ-19G209-AAESB-M1C93-A
or
ESR-M1C159-A
Lock cylinder Penetrating and
Lock LubricantE8AE-19A501-B none
Automatic
transaxleMotorcraft
MERCONtAT FXT-2-QDX MERCONt
Manual transaxle Motorcraft
MERCONtAT FXT-2-QDX MERCONt
Engine oil Motorcraft
5W-30 Super
Premium Motor
OilXO-5W30-QSP WSS-M2C153-G
and API
Certification
Mark
Capacities and specifications
175

ItemFord Part
Name or
EquivalentFord Part
NumberFord
Specification
Constant
velocity jointsCV Joint Grease
(High Temp.)E43Z-19590-A ESP-M1C207-A
Engine coolant
1Ford Premium
Engine CoolantE2FZ-19549-AA
(in Oregon,
F5FZ-19549-CC,
in Canada,
Motorcraft
CXC-10)ESE-M97B44-A
Power steering
fluidMotorcraft
MERCONtAT FXT-2-QDX MERCONt
Windshield
washer fluidUltra-Clear
Windshield
Washer
ConcentrateC9AZ-19550-AC ESR-M17P5-A
1DO NOT USE Ford Extended Life Engine Coolant F6AZ-19544-AA,
meeting Ford specification WSS-M97B44-D (orange in color) Refer to
Adding engine coolant,in theMaintenance and Carechapter.
ENGINE DATA
Engine 2.0L SOHC I4
engine2.0L DOHC Zetec
engine
Cubic inches 121 121
Horsepower 110 @ 5000 rpm 130 @ 5750 rpm
Torque 125 lb.-ft.
@ 3750 rpm127 lb.-ft. @ 4250 rpm
Required fuel 87 octane 87 octane
Firing order 1-3-4-2 1-3-4-2
Spark plug gap 1.3-1.4 mm
(0.052-0.056 inch)1.22-1.32 mm
(0.048-0.052 inch)
Ignition system DIS DIS
Compression ratio 9.2:1 9.6:1
Capacities and specifications
176

²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states of
eligibility is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln/Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln-Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
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185

²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative are asked to
submit statements at this time.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer who sold or serviced the vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
²the names (if known) of all the people you contacted at the
dealership(s)
²a description of the action you expect to resolve your concern
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
#6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. Oral presentation may
be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take more than a month before the
Board can consider some cases.
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186