1999 CHEVROLET SILVERADO phone

8-
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8-1
Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you need assistance. This section also tells you how to obtain
service publications and how to report any safety defects.
8
-2 Customer Satisfaction Procedure
8
-4 Customer Assistance for Text Telephone
(TTY) Users
8
-4 Customer Assistance Offices
8
-5 GM Mobility Program for Persons
with Disabilities
8
-6 Chevrolet Roadside Assistance Program
8
-7 Canadian Roadside Assistance
8
-8 Courtesy Transportation8
-9 Warranty Information
8
-10 Reporting Safety Defects to the United
States Government
8
-10 Reporting Safety Defects to the
Canadian Government
8
-11 Reporting Safety Defects to General Motors
8
-11 Ordering Service and Owner Publications
in Canada

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8-4
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus to
settle automotive disputes regarding vehicle repairs or the
interpretation of the New Vehicle Limited Warranty.
Although you are required to resort to this informal dispute
resolution program prior to filing any court action, use of
the program is free of charge and your case will generally
be heard within 40 days. If you do not agree with the
decision given in your case, you may reject it and proceed
with any other venue for relief available to you.
You may contact the BBB using the toll
-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
-1804
Telephone: 1
-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech
-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Chevrolet by dialing: 1
-800-833-CHEV (2438). (TTY
users in Canada can dial 1
-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to write
to Chevrolet, the letter should be addressed to Chevrolet's
Customer Assistance Center.
United States
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047
1-800-222-1020
1-800-833-2438 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-CHEV-USA

(243-8872)

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8-5 Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
GMODC - Customer Communication Centre
169-007
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 905-644-4112
Fax: 905-644-4866
Caribbean Numbers
1-800-496-9992 (English) Puerto Rico
1-800-496-9993 (Spanish) Puerto Rico
1-800-751-4135 (English) Dominican Republic
1-800-751-4136 (Spanish) Dominican Republic
1-800-496-9994 U.S. Virgin Islands
1-800-389-0009 Bahamas
1-800-534-0122 Bermuda, Barbados, Antigua & B.V.I.If toll free service is not available in the Caribbean,
call Puerto Rico 1-787-763-1315.
GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to $1,000
toward aftermarket driver or
passenger adaptive
equipment you may require
for your vehicle (hand
controls, wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1
-800-323-9935.
Text telephone (TTY) users, call 1
-800-833-9935.
GM of Canada also has a Mobility Program. Call
1
-800-GM-DRIVE (463-7483) for details. When
calling from outside Canada, please dial 1
-905-644-3063.
All TTY users call 1
-800-263-3830.

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8-6
Chevrolet Roadside Assistance Program
To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet Roadside Assistance
Center. As the owner of a 1999 Chevrolet, membership
in Roadside Assistance is free.
Roadside Assistance is available 24 hours a day,
365 days a year, by calling 1
-800-CHEV-USA (243-8872).
This toll-free number will provide you over
-the-phone
roadside assistance with minor mechanical problems. If your problem cannot be resolved over the
phone, our advisors have access to a nationwide network
of dealer recommended service providers. Roadside
membership is free; however some services may incur costs.
Roadside offers two levels of service to the customer,
Basic Care and Courtesy Care:

Toll
-free number, 1-800-CHEV-USA (243-8872)

Free towing for warranty repairs

Basic over
-the-phone technical advice

Available dealer services at reasonable costs (i.e.,
wrecker services, locksmith/key service, glass
repair, etc.)
ROADSIDE Courtesy Care PROVIDES:

Roadside Basic Care services (as outlined previously)
Plus:

FREE Non
-Warranty Towing (to the closest dealer
from a legal roadway)

FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)

FREE Flat Tire Service (spare installed on the road)

FREE Jump Start (at home or on the road)

FREE Fuel Delivery ($5 of fuel delivered on
the road)

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8-7
Chevrolet offers Courtesy Transportation for customers
needing warranty service. Courtesy Transportation will
be offered in conjunction with the coverage provided by
the Bumper to Bumper New Vehicle Limited Warranty
to eligible purchasers of 1999 Chevrolet passenger cars
and light duty trucks. (Please see your selling dealer
for details.)
Note: Courtesy Care is available to retail and retail lease
customers operating 1999 and newer Chevrolet vehicles
for a period of 3 years/36,000 miles (60 000 km),
whichever occurs first. All Courtesy Care services must
be pre
-arranged by Chevrolet Roadside or dealer
service management.
Basic Care and Courtesy Care are not part of or
included in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue Basic Care and Courtesy Care
at any time.
For complete program details, see your Chevrolet dealer
to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.For prompt assistance when calling, please have the
following available to give to the advisor:

Vehicle Identification Number (VIN)

License plate number

Vehicle color

Vehicle location

Telephone number where you can be reached

Vehicle mileage

Description of problem
Please refer to the Roadside Assistance brochure
inside your owner information portfolio for full
program details.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1
-800-268-6800 for emergency services.

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8-11
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call us at 1
-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, MI 48007
-7047
In Canada, please call us at 1
-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner's manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.

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8-13
PUBLICATION FORM
NUMBEROrders will be mailed within 10 days of receipt. Please allow adequate time for postal
service. If further information is needed, write to the address shown below or call
1-800-551-4123. Material cannot be returned for credit without packing slip with return
information within 30 days of delivery. On returns, a re-stocking fee may be applied
against the original order. ORDER TOLL FREE
(NOTE: For Credit Card Holders Only)1-800-551-4123(Monday-Friday 8:00 AM ± 6:00 PM EST)
FAX Orders Only 1-313-865-5927
Service Manual
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
HELM, INCORPORATED
P.O. Box 07130
Detroit, MI 48207
For purchases outside U.S.A. please write to the above address for quotation.
1999$90.00
1999
$50.00
1999
$20.00
1999
$15.00
TOTAL MATERIAL
Michigan Purchasers
U.S. Order Processing$6.00
Canadian Postage
GRAND TOTAL
add 6% sales tax
(See Note Below)
GM-CHE-ORD99 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the
U.S. order processing.
(CUSTOMER'S NAME) (ATTENTION)
(STREET ADDRESSÐNO P.O. BOX NUMBERS)
(CITY) (ZIP CODE)
DAYTIME TELEPHONE NO.(STATE)
AREA CODE
( )P
Check or Money
Order payable to
Helm, Inc. (USA funds
only Ð
do not send cash.)
VISA
Discover
Account
Number:
Expiration
Date mo/yr:
CUSTOMER SIGNATURE
S
ITEM DESCRIPTIONNAME YEAR VEHICLE MODEL
QTY.PRICE
EACH*TOTAL
PRICE1
9
9
9
G
M
H
I
P

T
OA
Y
M
E
N
T
Owner's Manual Without Portfolio Owner's Manual In Portfolio Car & Light Truck
Transmission Unit Repair
MasterCard
Check here if your billing address
is different from your shipping
address shown.
PUBLICATION FORM
NUMBER

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9-2
Before Leaving on a Long Trip 4-37 . . . . . . . . . . . . . . . . . . . .
Better Business Bureau Mediation 8-3 . . . . . . . . . . . . . . . . . . .
Blizzard, Driving In 4-42 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Brake
Adjustment 6
-37 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fluid 6-34, 7-25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Master Cylinder 6-34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parking 2-33 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pedal Travel 6-37 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing System Parts 6-37 . . . . . . . . . . . . . . . . . . . . . . . .
System Warning Light 2-74 . . . . . . . . . . . . . . . . . . . . . . . . .
Trailer 4-60 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transmission Shift Interlock Check 7-21 . . . . . . . . . . . . . . .
Wear 6-36 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Brakes, Anti-Lock 4-7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Braking 4-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Braking in Emergencies 4-9 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Break-In, New Vehicle 2-13 . . . . . . . . . . . . . . . . . . . . . . . . . .
BTSI Check 7-21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bulb Replacement 6-38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Camper Type Mirror 2-59 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Camper Wiring Harness 4-52 . . . . . . . . . . . . . . . . . . . . . . . . . .
Canadian Roadside Assistance 8-7 . . . . . . . . . . . . . . . . . . . . . .
Capacities and Specifications 6-74 . . . . . . . . . . . . . . . . . . . . . .
Carbon Monoxide 2-39, 2-40, 4-43 . . . . . . . . . . . . . . . . . . . .
Care of Your Cassette Tape Player 3-27 . . . . . . . . . . . . . . . . . .
Cargo
Lamp 2
-55 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lamp Bulb Replacement 6-41 . . . . . . . . . . . . . . . . . . . . . . .
Lamp On Message 2-87 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cassette Deck Service 7-18 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cassette Tape Player 3-11, 3-13 . . . . . . . . . . . . . . . . . . . . . . . Cassette Tape Player Care 3
-27 . . . . . . . . . . . . . . . . . . . . . . . .
Cassette/Compact Disc Storage 2-63, 2-64 . . . . . . . . . . . . . . .
Cellular Telephone 2-65 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Center High-Mounted Stoplamp Bulb Replacement 6-41 . . . .
Center Overhead Console 2-60 . . . . . . . . . . . . . . . . . . . . . . . .
Center Passenger Position 1-36 . . . . . . . . . . . . . . . . . . . . . . . .
Certification Label 4-46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Certification/Tire Label 4-46 . . . . . . . . . . . . . . . . . . . . . . . . . .
Chains, Safety 4-60 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chains, Tire 6-53 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change Engine Oil Message 2-86 . . . . . . . . . . . . . . . . . . . . . .
Changing a Flat Tire 5-18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Check Coolant Temp Message 2-84 . . . . . . . . . . . . . . . . . . . . .
Check Eng Oil Level Message 2-85, 6-12 . . . . . . . . . . . . . . . .
Check Eng Oil Pressure Message 2-85 . . . . . . . . . . . . . . . . . .
Checking Transmission Fluid 6-22 . . . . . . . . . . . . . . . . . . . . .
Checking Your Restraint Systems 1-66 . . . . . . . . . . . . . . . . . .
Chemical Paint Spotting 6-61 . . . . . . . . . . . . . . . . . . . . . . . . . .
Child Restraints 1-46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Securing in a Rear Outside Seat Position 1-54 . . . . . . . . . . .
Securing in the Center Seat Position 1-56 . . . . . . . . . . . . . .
Securing in the Right Front Seat Position 1-58 . . . . . . . . . .
Top Strap 1-52 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Where to Put 1-50, 1-51 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chrome Wheels, Cleaning 6-59 . . . . . . . . . . . . . . . . . . . . . . . .
Cigarette Lighter 2-64 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Circuit Breakers and Fuses 6-65 . . . . . . . . . . . . . . . . . . . . . . .
Cleaner, Air 6-16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning
Aluminum Wheels 6
-59 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exterior Lamps/Lenses 6-58 . . . . . . . . . . . . . . . . . . . . . . . .
Fabric 6-54 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Glass Surfaces 6-57 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .