1998 PONTIAC GRAND AM phone

GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for information on
the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation
in this program.
Both Pontiac and your Pontiac dealer are committed
to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is
very successful.
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist
in resolving these
disagreements, Pontiac voluntarily participates in
BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes.
This program is available
free of charge to customers who currently own or lease
a
GM vehicle.
If
you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the
BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-9
-.

REPORTING SAFETY DEFECTS TO
THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 3J2
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like
this, we certainly hope you’ll notify
us. Please call
us at 1-800-PM-CARES or write:
Pontiac
Customer Assistance Center
One Pontiac Plaza
Pontiac, MI 48340-2952 In Canada, please call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005 1908 Colonel
Sam Drive
Oshawa, Ontario L1H
8W
Ordering Service and Owner
Publications in Canada
Service manuals, owner’s manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
8-11

Tires ............ ....... .......... 6-56
Wheels ..................................... 6-55
Windshield and Wiper Blades ................... 6-53
Climate Control System ........................... 3-2
Clock, Setting the ................................ 3-7
Clutch Fluid. Hydraulic .......................... 6-24
Clutch. Hydraulic ............................... 6-24
Comfort Controls ................................ 3-2
Compact Disc Adapter Kit ................... 3-12. 3-15
Compact Disc Care ............................. 3-25
Compact Disc Player ............................ 3-16
Compact Spare Tire ............................. 5-33
Control of a Vehicle .............................. 4-6
Convenience Net ............................... 2-49
Convex Outside Mirror .......................... 2-47
Coolant ....................................... 6-25
Adding ...................... ..... 5-18. 6-28
Checking ................................... 6-27
Heater. Engine ............................... 2-19
SurgeTank .................................. 5-18
Surge Tank Pressure Cap ....................... 6-29
Cooling System ................................ 5- 16
Courtesy Transportation ........................... 8-8
Cruise Control ................................. 2-38
Cupholder ..................................... 2-49
Customer Assistance for Text Telephone Users ......... 8-5
Customer Assistance Information ................... 8-3
Customer Satisfaction Procedure . . .............. 8-3
Damage. Finish ............................... 6-56
Damage. SheetMetal ............................ 6-56
Vinyl ........................... ........ 6-52
Climate Control System with Air Conditioning ......... 3-2
Daytime Running Lamps ..................... 2-43
Dead Battery ................................... 5-3
Defects. Reporting Safety ........................ 8-10
Defensive Driving ............................... 4-2
Defogger. Rear Window .......................... 3-5
Defogging ..................................... 3-4
Defrosting ..................................... 3-4
Dimensions. Vehicle ............................ 6-66
Dolby B Noise Reduction ................... 3.11. 3.14
Dome Lamp Bulb Replacement .................... 6-41
DoorLocks ..................................... 2-4
DriverPosition ................................. 1-13
Driving
Backing Up
When Towing a Trailer ............ 4-39
City ........................................ 4-21
Defensive .................................... 4-2
Drunken ..................................... 4-3
Freeway .................................... 4-22
InaBlizzard ................................. 4-28
In Foreign Countries ........................... 6-5
IntheRain .................................. 4-18
Making Turns When Towing a Trailer ............. 4-40
Night ...................................... 4-16
OnCurves .................................. 4-11
On Grades While Towing a Trailer ............... 4-41
On Hill and Mountain Roads .................... 4-24
On Snow and Ice ............................. 4-27
Passing When Towing a Trailer .................. 4-39
Throughwater ............................... 4-20
WetRoads .................................. 4-18
Winter ...................................... 4-26
WithaTrailer ................................ 4-39
DrunkenDriving ................................ 4-3
Following Distance When Towing a Trailer ........ 4-39
9-3