Just dial GMC Roadside Assistance at
1 -800-GMC-8782 (1-800-462-8782, Roadside
Assistance prompt) to reach
a qualified representative
who can assist
you.
Your Roadside Assistance representative will ask for the
following information when your call
is received:
0 Vehicle Identification Number (VIN)
0 Name and home address
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer
to the
separate brochure provided by the dealer or
call
1-800-268-6800 for emergency services.
0 Telephone number and location from which you
0 Location, license plate number and color of your
0 Mileage of vehicle and description of problem
are
calling
GMC truck
Roadside Assistance
is available 24 hours a day, 7 days
a week,
365 days a year, including weekends and
holidays. Should you have any questions about roadside
assistance, call the GMC Roadside Assistance Center
or
contact your dealer.
Roadside Assistance is not part of or included in the
coverage provided
by the New Vehicle Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Roadside Assistance program ut any
time without notification.
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GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the
District of Columbia. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both GMC and your GMC dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier in
this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, GMC voluntarily participates in BBB
AUTO LINE. BBB
AUTO LINE is an out-of-court program
administered by the Better Business Bureau system
to
settle automotive disputes. This program is available
free of charge to customers who currently own
or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at
the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility
is limited by vehicle age and mileage, and
other factors.
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