1998 GMC ENVOY service

Throttle System Inspection
Inspect the throttle system for interference or binding,
and for damaged or missing parts. Replace parts as
needed. Replace any components that have high effort
or excessive wear.
Do not lubricate accelerator and
cruise control cables.
Drive Axle Service
Check readfront axle fluid level and add as needed.
Check constant velocity joints and axle seals for leaking.
Transfer Case (Four-wheel Drive)
Inspection
Every 12 months or at oil change intervals, check front
axle and transfer case and add lubricant when necessary.
Check vent hose at transfer case for kinks and proper
installation. More frequent lubrication may be required
on off-road
use.
Brake System Inspection
Inspect the complete system. Inspect brake lines and
hoses for proper hook-up, binding, leaks, cracks,
chafing, etc. Inspect disc brake pads for wear and rotors
for surface condition. Inspect other brake parts,
including calipers, parking brake, etc. Check parking
brake adjustment. You may need to have your brakes
inspected more often if your driving habits or conditions
result in frequent braking.
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Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading
and who performed the service
in the boxes provided after the maintenance interval.
Any additional information from “Owner Checks and Services”
or ”Periodic Maintenance’‘ can
be added on
the following record pages.
Also, you should retain all
maintenance receipts.
Your owner information portfolio
is
a convenient place to store them.
I i
L
DATE
L
Maintenance Record
ODOMETER
READING SERVICED
BY MAINTENANCE PERFORMED
~~
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Maintenance Record
ODOMETER
DATE READING SERVICED BY MAINTENANCE PERFORMED
ERVICED BY MAINTENANCE PERFORMED
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Section 8 Customer Assistance Information
Here you will find out how to contact GMC if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
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8-9 Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Roadside Assistance Canadian Roadside Assistance
Courtesy Transportation
GM Participation in an Alternative Dispute
Resolution Program 8-10
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8-11 8-11 Warranty Information
Reporting Safety Defects to the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects to General Motors Ordering Service and Owner Publications
in Canada
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Customer Satisfaction Procedure GMC dealers have the facilities, trained technicians and
up-to-date information to promptly address any
concerns you may have. However, if a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner
of the dealership or the
general manager.
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Roadside Assistance
In
GMC’s Roadside Assistance provides stranded owners
with over-the-phone roadside repairs, location
of the
nearest GMC dealer or the following special services:
Flat Tire Chunge: Installation of spare tire will be
covered at
no charge (customer is responsible for repair
or replacement
of tire).
Fuel Delivery: Delivery
of enough fuel for the customer
to get
to the nearest service station (up to $4.00) will
be covered.
Jump Sturt: No-start situations which require a battery
jump start will be covered at no charge.
Luck Out: Replacement keys or locksmith service will
be covered at no charge if you are unable to gain entry
into your vehicle. Delivery
of the replacement key will
be covered at no charge within 10 miles (16 km).
Emergency Towing Service: Towing to the nearest
GMC dealer
for warranty related disablements will
be covered.
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Deluxe Trip Routing: Custom-made, computerized
maps using the most direct or scenic route are provided
free
of charge. Maps include points of interest and list
GMC dealers along the route. Trip Routing also includes
a national hotel discount book and a book of coupons.
State and local maps available upon request. Please
be prepared to furnish your Vehicle Identification
Number
(VIN).
Trip Zntermpfion Assistance: GMC will reimburse any
reasonable trip interruption expenses (up to
$500.00)
when directly associated with warranty disablement. Trip
Interruption service covers expenses such
as meals and
overnight lodging if vehicle disablement occurs at least
150 miles (240 km) from your home or rental property.
Please Note:
you will be required to obtain prior
approval from GMC Roadside Assistance and pay
for
expenses at the time of disablement. Original receipts
should be submitted to GMC Roadside Assistance for
reimbursement. A service representative will provide
assistance when you call. The
Roadside Assistance services listed are available
to retail and retail lease customers operating 1998 GMC
light duty trucks for a period
of 3 years/36,000 miles
(60 000 km). All services must be pre-arranged by
GMC Roadside Assistance.
Over-the-phone assistance, such
as providing the name
of the closest dealer or minor technical advice, etc., is
available
to all owner/operators of GMC trucks,
regardless
of vehicle or mileage.
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Just dial GMC Roadside Assistance at
1-800-GMC-8782 (1-800-462-8782, Roadside
Assistance prompt) to reach a qualified representative
who can assist you.
Your Roadside Assistance representative will ask for the
following information when your call
is received:
Vehicle Identification Number (VIN)
Name and home address
0 Telephone number and location from which you
0 Location, license plate number and color of your
are calling
GMC
truck
0 Mileage of vehicle and description of problem
Roadside Assistance is available 24 hours a day,
7 days
a week, 365 days a year, including weekends and
holidays. Should you have any questions about roadside
assistance, call the GMC Roadside Assistance Center or
contact your dealer.
Roadside Assistance is
not part of or included in th.e
coverage provided by the New Vehicle Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notification.
Canadian Roadside Assi A
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
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