Page 332 of 370
![FORD WINDSTAR 1998 1.G Owners Manual Customer Assistance
337
*
[HS06600(ALL)05/96]
To review your case properly, the Board needs the following
information:
*
[HS06700(ALL)05/96]
n
legible copies of all documents and maintenance or repair FORD WINDSTAR 1998 1.G Owners Manual Customer Assistance
337
*
[HS06600(ALL)05/96]
To review your case properly, the Board needs the following
information:
*
[HS06700(ALL)05/96]
n
legible copies of all documents and maintenance or repair](/manual-img/11/5414/w960_5414-331.png)
Customer Assistance
337
*
[HS06600(ALL)05/96]
To review your case properly, the Board needs the following
information:
*
[HS06700(ALL)05/96]
n
legible copies of all documents and maintenance or repair
orders relevant to the case
[HS06800(ALL)02/95]
n
the year, make, model, and Vehicle Identification Number
*
[HS06900(ALL)05/96]
n
the date you bought your vehicle
*
[HS07000(ALL)05/96]
n
the date of repair(s) and mileage at the time of occurrence(s)
*
[HS07100(ALL)05/96]
n
the current mileage
*
[HS07200(ALL)05/96]
n
the name of the dealer who sold or serviced the vehicle
*
[HS07300(ALL)05/96]
n
a brief description of your unresolved concern
*
[HS07400(ALL)05/96]
n
a brief summary of the action taken with the dealer and
Ford Motor Company
*
[HS07500(ALL)05/96]
n
the names (if known) of all the people you contacted at the
dealership
[HS07600(ALL)02/95]
n
a description of the action you want taken to resolve your
concern
*
[HS07651(ALL)05/96]
Should your case NOT qualify for review, a letter of explanation
will be mailed to you.
%*
[HS08100(ALL)05/96]
Getting Help Outside the U.S. and Canada
*
[HS08200(ALL)05/96]
Before you export your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate to make sure local
regulations do not prevent you from registering your vehicle.
Officials at the embassy can also help you decide whether you
should import your vehicle to that country.
*
[HS08300(ALL)05/96]
Officials at the embassy or consulate can tell you where to get
unleaded fuel. If you cannot get unleaded fuel or can get only
fuel with an anti-knock index that is lower than your vehicle
needs, contact a district or customer assistance center before you
leave the U.S. or Canada.
File:14wnhss.ex
Update:Mon Oct 7 11:50:03 1996
Page 350 of 370

360
Anti-theft system
arming the system................. 132
description..................... 132
disarming an untriggered system........... 133
disarming a triggered system............ 134
triggering...................132±133
warning light..................... 27
Appeals (see Dispute settlement board)......... 334
Assistance (see Customer assistance).......... 331
Audio system (see Electronic sound system)........ 29
Autolamp system (see Headlamps)........... 104
Autolock....................... 130
Automatic transaxle
driving with.................... 216
fluid, adding.................... 290
fluid, checking.................288±289
fluid, refill capacities................ 324
fluid, specification.................. 325
B
Backing up...................... 217
Basic vehicle warranty.................. 3
Battery........................ 290
acid, treating emergencies............262, 292
battery saver.................... 126
charging system warning light............. 15
how to service................... 290
jumping a disabled battery.............. 262
maintenance-free.................. 290
proper disposal, recycling.............. 291
servicing...................... 290
when storing your vehicle.............. 328
File:wnixs.ex
Update:Fri Oct 11 10:49:35 1996
Page 362 of 370

372
Lights, warning and indicator (continued)
low fuel....................... 20
low washer fluid................... 19
oil pressure...................... 16
safety belt...................... 12
theft system..................... 27
traction control system................ 25
turn signal indicator................ 17,93
Load limits
GAWR....................... 233
GVWR....................... 233
trailer towing..................224, 234
Lubricant specifications................ 325
Luggage rack..................... 229
Lug nuts
anti-theft...................... 254
tightening sequence................. 260
Lumbar support pad.................. 137
M
Maintenance schedule and record (see separate Maintenance
Schedule and Record booklet)........... 3
Maintenance (see servicing)............... 269
Mileage, calculating fuel economy............ 305
Mirrors........................ 117
automatic dimming rearview mirror......... 107
dual electric remote control............. 118
side view mirrors (manual)............. 117
vanity mirror, illuminated.............. 108
Motorcraft parts.................... 323
File:wnixs.ex
Update:Fri Oct 11 10:49:35 1996
Page 365 of 370

375
Index
Safety restraints (continued)
lap and shoulder belts................ 159
lap belt....................... 165
maintenance.................... 166
replacement..................... 166
warning light and chime................ 12
Safety seats for children................ 187
and air bags................168, 187±188
attaching with tether straps............. 199
automatic locking mode (retractor).......... 187
built-in child seat.................. 175
in front seat.................... 187
in rear outboard.................. 187
in rear seat..................... 187
tether anchorage hardware.............. 199
Seats......................... 135
adjusting the seats, power.............. 136
child safety seats.................. 187
cleaning upholstery................. 321
head restraints................... 141
lumbar support................... 137
Servicing your vehicle
precautions when servicing.............. 269
servicing when you tow............... 268
Shift-lock system................... 217
Shift positions (see Gearshift).............. 216
Shoulder and lap belts (see Safety restraints)....... 159
Shoulder belts (see Safety restraints)........... 159
Side mirrors...................... 117
adjusting....................117±118
File:wnixs.ex
Update:Fri Oct 11 10:49:35 1996
Page 367 of 370

377
Index
Tires (continued)
inspection and maintenance............. 294
replacing...................... 296
rotating...................... 295
storing your vehicle................. 328
tire grades...................296±297
treadwear...................296, 298
wear bands..................... 296
Towing a trailer (see Trailer towing).......... 234
Towing your vehicle.................. 268
using wheel dollies................. 268
with a tow truck.................. 268
Traction control..................... 86
Trailer towing
tips........................ 226
trailer lamps.................... 226
Transaxle
automatic operation................. 216
fluid, checking and adding (automatic)......288±289
lubricant specifications................ 325
Transaxle control switch................ 218
Transmitter (see Remote entry)............. 126
Trip odometer...................... 23
Turn signal
indicator lights.................. 17,93
lever......................... 93
File:wnixs.ex
Update:Fri Oct 11 10:49:35 1996
Page 369 of 370
379
Index
Weight limits (GAWR, GVWR)............. 233
Wheel bearings lubricant specifications......... 325
Wheel dollies (see Towing)............... 268
Wheels
anti-theft lugnuts.................. 254
cleaning...................... 322
covers....................... 253
inspection and maintenance............. 294
Windows....................... 113
manual windows, operating............. 113
power windows, operating.............. 113
Windshield, washing................... 95
Windshield washer fluid and wipers........... 95
checking and adding fluid.............. 281
checking and replacing wiper blades......... 293
liftgate reservoir................... 281
low washer fluid light................. 19
operation....................... 95
specifications.................... 281
variable interval wipers................ 95
Windshield wipers and washer.............. 95
Wrecker towing.................... 268
File:wnixs.ex
Update:Fri Oct 11 10:49:35 1996