Page 368 of 386

Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Chevrolet and your Chevrolet dealer are committed
to making sure you are completely satisfied with your new
vehicle.
Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier in
this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO LINE. BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease
a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1 804
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
Page 370 of 386

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO
THE
CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222-1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O.
Box 7047
Troy, MI 48007-7047 In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner’s manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
Page 376 of 386

Downloaded from www.Manualslib.com manuals search engine Comfort Controls ................................ 3-2
Compact Disc Player
............................ 3- 11
Care
....................................... 3-17
Errors
...................................... 3-13
Control. Loss of
................................ 4-14
Control
of a Vehicle .............................. 4-6
Convertible Top
................................ 2-41
Convex Outside Mirror
.......................... 2-39
Coolant
....................................... 6-24
Levelcheck
................................. 5-15
Radiator
.................................... 5- 19
RecoveryTank ............................... 5-16
Temperature Gage
............................ 2-62
Cooling System
................................ 5-14
Courtesy Transportation
........................... 8-8
Cruise Control
................................. 2-33
Cupholders
.................................... 2-40
Customer Assistance for Text Telephone Users
......... 8-4
Customer Assistance Information
................... 8-1
Customer Satisfaction Procedure
.................... 8-2
Damage Finish
...................................... 6-55
SheetMetal
................................. 6-54
Daytime Running Lamps
......................... 2-37
Daytime Running Lamps Indicator Light
............ 2-67
DeadBattery
................................... 5-3
Defects. Reporting Safety
........................ 8-10
Defensive Driving
............................... 4-2
Defogger. Rear Window
.......................... 3-5 Defogging
..................................... 3-5
Defrosting
..................................... 3-5
Dimensions. Vehicle
............................ 6-63
Dome Lamp Bulb Replacement
.................... 6-40
Dome Lamps
.................................. 2-38
Door Locks
....................................... 2-4
Storage
..................................... 2-39
Downshifting
.................................. 2-17
Drive Position. Automatic Transmission
............. 2-13
DriverPosition
................................. 1-18
Driving
City
........................................ 4-34
Defensive
.................................... 4-2
Drunken
..................................... 4-3
Freeway
.................................... 4-35
Guidelines
.................................. 4-15
InaBlizzard
................................. 4-41
In Foreign Countries
........................... 6-5
IntheRain
.................................. 4-31
Night
...................................... 4-29
Off-Road
................................... 4-15
OnCurves .................................. 4-10
On Grades While Towing a Trailer
............... 4-54
On Hill and Mountain Roads
.................... 4-37
OnSnowandIce
............................. 4-39
Throughwater
............................... 4-33
WetRoads
.................................. 4-31
Winter
...................................... 4-39
WithaTrailer
................................ 4-52
Drunken Driving
................................ 4-3
9-3
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