1998 CHEVROLET EXPRESS phone

Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Chevrolet and your Chevrolet dealer are committed
to making sure you are completely satisfied with your new
vehicle.
Our experience has shown that, if a situation
arises where
you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There may be instances where
an impartial third party
can assist in arriving at a solution to
a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO LINE. BBB AUTO
LINE is
an out-of-court program
administered by the Better Business Bureau system
to
settle automotive disputes. This program is available
free
of charge to customers who currently own or lease a
GM vehicle.
If
you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council
of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone:
1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature
of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-9

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors of Canada Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please
call us at 1-800-222-1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O.
Box 7047
Troy,
MI 48007-7047 In
Canada, please call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L 1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner’s manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.

Downloaded from www.Manualslib.com manuals search engine ORDER TOLL FREE (NOTE: For Credit Card Holders Only)
Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
information within
30 days of delivery. On returns, a re-stocking fee may be applied (Monday-Friday 8:OO AM - 6:OO PM EST)
service. If further information is needed, write to the address s gh own below or call
1-800-782-4356 1-800-782-4356. Material cannot be returned for credit without p\
acking slip with return
FAX Orders Only 1-31 3-865-5927 against the original order.
PUBLICATION FORM
ITEM DESCRIPTION VEHICLE MODEL
PRICE
NAME
I YEAR
NUMBER TOTAL
EACH* QTYm PRICE
I- I
9
9
8
G
Service Manual
Car
& Light Truck $90.00
1998
Transmission Unit Repair 1998 $40.00
Owner's Manual In Portfolio
Owner's Manual Without Portfolio $1 5.00 1998
$1 0.00 1998
M
S
H
I
P
T
0
NOTE: Dealers
and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside USA. please write to the above address for quotation.
HELM, INCORPORATED
P.O. Box 07130 Detroit, MI 48207
(CUSTOMER'S NAME)
(ATTENTION)
(STREET ADDRESS-NO
P.O. BOX NUMBERS)
~
(CITY) (STATE) (ZIP CODE)
DAYTIME TELEPHONE
NO.
GM-CHE-ORD98 "(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
P
A
Y
M
E
N
T
-
i
Note to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the
U.S. order processing.
TOTAL MATERIAL
Order payable to Michigan Purchasers
Helm, Inc. (USA funds add 6% sales tax only - do not send cash.) U.S. Order Processing
Mastercard
VISA . GRAND TOTAL
u Discover I' I I
I
Account Number: uIn uIn uIn I
Expiration ml
Check here if your billing address
Date mo/yr: is different from your shipping
address shown.
CUSTOMER SIGNATURE

Downloaded from www.Manualslib.com manuals search engine Comfort Controls ................................ 3-2
Compact Disc Care
............................. 3-26
Compact Disc Player
....................... 3- 16. 3.20
Console Storage
................................ 2-48
Control of
a Vehicle .............................. 4-5
Convex Outside Mirror
.......................... 2-46
Coolant
....................................... 6-21
Cooling System
................................ 5- 14
Courtesy Transportation
........................... 8-8
Crankcase Capacity ............................. 6-68
Cruise Control
................................. 2-37
RecoveryTank
............................... 5-16
Cupholders
.................................... 2-48
Customer Assistance for Text Telephone Users
......... 8-4
Customer Assistance Information
................... 8- 1
Customer Satisfaction Procedure .................... 8-2
Damage. Finish
...................................... 6-57
SheetMetal
................................. 6-57
Daytime Running Lamps
......................... 2-41
Dead Battery
................................... 5-3
Defects. Reporting Safety
................... 8.10. 8.11
Defensive Driving ............................... 4-2
Defogging
................................. 3.3. 3.4
Defrosting
................................. 3.3. 3.4
Dome Lamps
.................................. 2-43
Door Locks
....................................... 2-4
Daytime Running Lamps
Indicator Light
............ 2-62
Sliding ..................................... 2-12
Storage
..................................... 2-48
Swing-Out Side
.............................. 2-10
Drive Position. Automatic Transmission
............. 2-23
Driver Position
................................. 1 . 17
Driving City
........................................ 4-18
Defensive
.................................... 4-2
Drunken
..................................... 4-3
Freeway
.................................... 4-19
InaBlizzard
................................. 4-25
In Foreign Countries
........................... 6-5
In the Rain .................................. 4-15
Night
...................................... 4-14
OnCurves
................................... 4-9
On Grades While Towing
a Trailer ............... 4-35
On Hill and Mountain Roads
.................... 4-21
OnSnowandIce
............................. 4-23
Throughwater
............................... 4-17
WetRoads
.................................. 4-15
Winter
...................................... 4-23
With a Trailer ................................ 4-33
Drunken Driving
................................ 4-3
Dual Tire Operation
............................. 6-45
StoragePocket
............................... 2-48
Electrical Equipment. Adding
.................... 6-61
Electrical System ............................... 6-61
Electronic Road Speed Governor (Gasoline Engines) ... 2-53
9-3
~ -= .