1998 CADILLAC ELDORADO key

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Section 7 Customer Assistance Information
Here you will find out how to contact Cadillac if you need assistance. This section also tells you how to obtain service
publications and how
to report any safety defects.
7-2
7-4
7-5
7-7
7-8
7-9
7-1 1
Customer Satisfaction Procedure
Customer Assistance
for Text Telephone
(TTY) Users
Roadside Service
Roadside Service for the Hearing or
Speech Impaired
Gold Key Courtesy Transportation
Transportation Options
GM Participation in an Alternative Dispute
Resolution Program
7-12
7- 12
7-13
7-13
7-13 Warranty Information
Reporting Safety Defects to
the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects
to
General Motors
Ordering Service and Owner Publications
in Canada
7-1

Downloaded from www.Manualslib.com manuals search engine Our Cadillac Dealer Technician network is ready and
able to assist Cadillac customers at roadside.
d
Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key
Courtesy Transportation.
It is just one more example of
Cadillac's commitment to provide the services you
expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where
you need to be when your Cadillac is in the dealership
for warranty service.*
In Canada, please consult your GM dealer for
information
on Courtesy Transportation.
7-8

Downloaded from www.Manualslib.com manuals search engine Transportation Options*
Warranty work can frequently be handled in one day,
but there is often no reason for you to wait at the
dealership. Cadillac helps minimize inconvenience
to you by providing several transportation options.
Depending on the circumstances,
your dealership
can offer you one of the following options:
Shuttle Service*
Your dealership can provide you with shuttle service to
get you to your destination with minimal interruption
of
your daily schedule when your Cadillac is unavailable
due to a warranty repair.
Courtesy Vehicle”
For repairs that require your vehicle to be unavailable to
you for an extended period of time, your dealer may
arrange to provide you with a courtesy vehicle from the
dealership, or one obtained from
a local rental agency.
Miscellaneous Service:‘:
Should the situation necessitate making your own
arrangements, Gold Key Courtesy Transportation
provides for reimbursement of personally arranged
transportation such as cab fare, reasonable fuel expenses
for a ride provided by another individual
or a rental
vehicle obtained from an independent source.
*Some restrictions maJ7 apply. Please consdt your
Cadillac dealer concerning specific Gold Key Courtesy
Transportation benefits offered
by the dealership.
Plan Ahead When Possible
Whenever possible, scheduling an appointment for your
vehicle’s warranty service and advising your service
consultant that
you wish to take advantage of Gold Key
Courtesy Transportation can help minimize your
inconvenience by allowing your dealer
to prepare
arrangements
to fulfill your transportation needs in
advance of your visit.
7-9

Downloaded from www.Manualslib.com manuals search engine Owner Responsibilities You are responsible
for primary insurance coverage of
the vehicle provided. In many cases, your own auto
insurance policy may provide this coverage under
provisions for rental car agreements. Please consult your
insurance carrier to be certain of what’s covered.
While your dealership will cover the rental expense of
a vehicle provided under the provisions
of Gold Key
Courtesy Transportation, you are responsible for
charges incurred for such items as fuel used, additional
insurance coverage and any taxes or fees levied by state
or local governmental agencies.
It is important that your vehicle be picked up from the
dealership promptly following the completion
of your
repairs.
If your vehicle is not picked up from the
dealership within a reasonable amount of time following
notification from the dealer, you may be responsible
for any additional rental charges incurred as a result
of this delay.
For Canadian Vehicles
In Canada, for warranty repairs during the Complete
Vehicle Coverage period
in the New Vehicle Limited
Warranty, interim transportation may be available under
the Courtesy Transportation Program. Please consult
your dealer for details.
7-10

Downloaded from www.Manualslib.com manuals search engine ........
Section 8 Index
ABS ......................................... 4-7
Adding Equipment to the Outside
of Your Vehicle ...... 6-3
AirBag
....................................... 1-20
How Does it Restrain
.......................... 1-24
How it Works
................................ 1-22
Location
.................................... 1-22
Readiness Light
......................... 1-21. 2-61
Servicing
................................... 1-25
What Makes it Inflate
.......................... 1-23
What Will You See After it Inflates
............... 1-24
When Should
it Inflate ......................... 1-23
Aircleaner
.................................... 6-15
Air Conditioning ................................ 3-6
Air Conditioning Refrigerants
..................... 6-65
Air Control. Climate Control System
............. 3-3. 3-4
Alarm. Theft-Deterrent
.......................... 2- 14
Alignment and Balance. Tire
...................... 6-44
Aluminum Wheels. Cleaning
...................... 6-52
Antenna. Power
................................ 3-37
Antifreeze
................................ 6-22. 6-23
Anti-Lock
Brake System Warning Light
................ 2-64. 4-7
Brakes
...................................... 4-7
Anti-Lockout Feature
............................ 2-5
Anti-Theft. Radio
.............................. 3-33
Appearancecare
............................... 6-47
Appearance Care Materials
....................... 6-54
Apply Brake To Shift Message .................... 2-71
Arbitration Program
............................. 7-11
Armrest. Storage
.......................... 2.49. 2.X
Ashtrays
...................................... 2-3
Assist Handles
................................. 2-51
Astroroof
..................................... 2-52
Audio Equipment. Adding ........................ 3-3~
Audio Steering Wheel Controls
.................... 3-3:
Audio Systems
.................................. 3-5
Automatic Transaxle
Fluid ....................................... 6-1t
Operation
................................... 2-21
Overdrive
................................... 2-22
Shifting
..................................... 2-21
Starting Your Engine
.......................... 2-15
Automatic Door Locks
............................ 2-2
Automatic Pull-Down Feature
..................... 2-12
Battery
...................................... 6-31
Charging System Indicator Light
................. 2-62
Jump Starting ................................. 5-?
No Charge Message ........................... 2-72
Replacement, Remote Keyless Entry
............... 2-1
Volts High Message ........................... 2-72
Volts Low Message
........................... 2-72
Warnings
................................ 5-3, 5-5

Downloaded from www.Manualslib.com manuals search engine Fabric cleaning ............................... 6-48
FanButton
..................................... 3-2
Filling Your Tank
................................ 6-5
Filter.Air
..................................... 6-15
Finish Care
.................................... 6-5 1
Finish Damage ................................. 6-52
First Gear. Automatic Transaxle
................... 2-24
Flash-To-Pass Feature ........................... 2-33
Flat Tire. Changing
............................. 5-23
Floor Mats .................................... 2-52
Fluid Capacities ................................ 6-64
FogLamps
.................................... 2-41
Foreign Countries. Fuel ........................... 6-5
French Language Manual 11
Front Towing .............................. 5-9.5-1 1
Fuel .......................................... 6- 3
Data Display ................................. 2-69
Door Lock Release ............................. 6-6
Filling Your Tank
.............................. 6-5
Gage
....................................... 2-69
In Foreign Countries
........................... 6-5
Level Low Message ........................... 2-74
Fuses and Circuit Breakers ....................... 6-58
Flashers . Hazard Warning ......................... 5-2
.. ...........................
Front Turn Signal Lamps . Bulb Replacement ......... 6-35
Gages
Engine Coolant Temperature
.................... 2-65
Fuel
....................................... 2-69
Speedometer
................................. 2-59
Tachometer .................................. 2-60 GarmentHooks
................................ 2-51
Gear
Positions . Automatic Transaxle ................ 3-21
GloveBox .................................... 2-49
Gold Key Courtesy Transportation .................. 7-8
Gross Axle Weight Rating
........................ 4-30
Gross Vehicle Weight Ratlng ...................... 4-30
Guide en Franpis ................................. 11 ..
GVWR ....................................... 4-30
GAWR
....................................... 4-30
Halogen Bulbs
................................ 6-32
Handles
. Assist ................................. 2-51
Hazard Warning Flashers .......................... 5-2
Head Restraints ................................. 1-5
Headlamps .................................... 2-39
Bulb Replacement
............................ 6-32
HighLow
Beam Changer ...................... 2-33
On Reminder
................................ 2-40
Wiper Activated
.............................. 2-39
Headlamps Suggested
Message .................... 2-74
Wiring
..................................... 6-56
Hearing
. Damage ............................... 3-35
Hearing Impaired. Customer Assistance
.............. 7-4
Heating ........................................ 3-6
Heatedseats
.................................... 1-4
High-Beam Headlamps
.......................... 2-33
Highway Hypnosis
.............................. 4-23
Hill and Mountain Roads ......................... 4-24
Hitches, Trailer
................................. 4-35
Hood Checking Things Under
......................... 6-8
Release
...................................... 6-9

Downloaded from www.Manualslib.com manuals search engine Hooks. Garment ................................ 2-51
Horn ......................................... 2-31
How to Reset the Oil Life Indicator ................. 6- 15
HVAC Steering Wheel Controls .................... 3-9
Hydraulic Brake Warning Lights ................... 2-62
Hydroplaning
.................................. 4-19
Ice Possible Message ........................... 2-75
Ignition Positions
............................... 2- 17
Illuminated Entry ............................... 2-43
Illuminated Visor Vanity Mirrors
................... 2-5 1
Inflation. Tire .................................. 6-39
Instrument Panel
............................... 2-56
Brightness Control
............................ 2-42
CleaningtheTop
............................. 6-49
Clusters
.................................... 2- 58
Interior Lamps
................................. 2-42
Jack. Tire
............................... 5.26. 5.27
Jump Starting
................................... 5-3
Keyless Entry System . Remote .................... 2-6
Keys .......................................... 2-2
Labels Certification
................................. 4-30
Service Parts Identification ..................... 6-55
Tire-Loading Information
...................... 4-30
Vehicle Identification Number
................... 6-55
Lamps ........................................ 2-39
Interior ..................................... 2-42
On Reminder ................................ 2-40
Panel
....................................... 2-42
Underhood
.................................. 6-11
Latches. Seatback
................................ 1-6
Leaving Your Vehicle
with the Engine Running ....... 2-27
Light Sensor. Twilight Sentinel
.................... 2-42
Lighter
....................................... 2-50
Leaving
Your Vehicle
............................. 2-6
Lights Air Bag Readiness
....................... 1.21. 2.61
Anti-Lock Brake System Warning
............ 2.64. . 4.7 _-
Brake System W&ing ......................... 2-62
Charging System Indicator ...................... 2-62
Engine Coolant Temperature Warning
............. 2-65
Oil Pressure ................................. 2-68
Parking Brake Indicator
........................ 2-63
Safety Belt Reminder'
...................... 1-7.2-61
Service Engine
Soon .......................... 2-66
Traction Control System Warning
............ 2-64. 4-9
Loading Your Vehicle
........................... 4-30
Locks
......................................... 2-4
Anti-Lockout Feature
.......................... 2-5
Automatic Door ............................... 2-5
Door
........................................ 2-4
PowerDoor
.................................. 2-5
Programmable Automatic Door
.............. 2-5 . 2-80
Trunk Release
................................ 2-10
LockAJnlock Confirmation
....................... 2-81
Low Refrigerant A/C Off Message ................. 2-75
Lumbar Controls
................................ 1-3
8-6

Downloaded from www.Manualslib.com manuals search engine Magnasteer mr ................................ 4- 1 o
Maintenance. Normal Replacement Parts ............ 6-65
Maintenance. Underbody
......................... 6-53
Maintenance When Trailer Towing
................. 4-38
Malfunction Indicator Lamp
...................... 2-66
MapPocket
................................... 2-49
Matching Transmitters To Your Vehicle
.............. 2-7
Memory and Personalization Features
............... 2-79
MaxiFuses/Relay Center
......................... 6-56
Memory Seat and Mirrors
......................... 1-3
Methanol
...................................... 6-4
Mirrors ConvexOutside
.............................. 2-48
Electrochromic Daymight Rearview
......... 2-44. 2-45
Illuminated Visor Vanity
....................... 2-5 1
Memory ..................................... 1-3
Power Remote Control
......................... 2-47
MMT
......................................... 6-4
ModelReference
11
Monitored Systems OK Message ................... 2-75
Mountain Roads
................................ 4-24
Multifunction Lever
............................. 2-32
Driver's Outside
Auto-Dimming Rearview
......... 2-48
.. ..................................
Net. Convenience .............................. 2-50
Neutral . Automatic Transaxle ..................... 2-23
New Vehicle Break-In ........................... 2- 17
Nightvision
................................... 4-17
Odometer
.................................... 2-59
Odometer. Trip
................................. 2-59 Off-Road Recovery
............................. 4-13
0il.Engine
.................................... 6-11
Oil Life Indicator
............................... 2-85
Oil Life Indicator. How to Reset ................... 6-15
Oil Pressure Light .............................. 2-68
Oil Pressure Low Stop Engine Message ............. 2-75
OnStar System
................................. 2-51
Options Not Set Message
......................... 2-75
Overdrive. Automatic Transaxle
................... 2-23
Overhead Console
.............................. 2-49
Overheated Engine Protection Operating Mode
....... 5-15
Overheating Engine
............................. 5-15
Owner Publications. Ordering ................ 7- 13. 7- 14
Paint Spotting. Chemical ........................ 6-53
ParadeDimming
............................... 2-43
Park
Automatic Transaxle .......................... 2-21
Shifting Into
................................. 2-26
Shifting Out of
............................... 2-28
AtNight
.................................... 2-13
Brake
...................................... 2-25
Brake Indicator Light
.......................... 2-63
Over Things That
Bum ........................ 2-29
With a Trailer
................................ 4-38
Passing
....................................... 4-13
PASS-Key IT
................................. 2-16
Phone Not Present Message
....................... 2-75
Parking
Lots
....................................... 2-13
Passenger's Side Temperature Button
................ 3-2
(5
8-7