1997 PONTIAC PONTIAC mileage

v Maintenance Schedule
m
60,000 Miles (100 000 km) (Continued)
17 Inspect engine accessory drive belt.
0 Inspect camshaft timing belt.
0 Replace air cleaner filter.
0 Inspect fuel tank, cap and lines for damage
or leaks. Inspect fuel cap gasket for any
damage. Replace
parts as needed.
An Emission Control Service. (See footnote?.)
An Emission Control Sewice.
An Emission Control Sewice. (See footnote?.)
An Emission Control Service.
67,500 Miles (112 500 km)
Change engine oil and filter (or every
12 months, whichever occurs first).
An Emission Control Service.
0 Rotate tires. See “Tire Inspection and
Rotation” in the Index for proper rotation
pattern and additional
information.
(See footnote +.)
DATE SERVICED BY: ACTUAL MILEAGE --
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Long Tripmighway MainterlaIlce Schedule
75,000 Miles (125 000 km)
El Change engine oil and filter (or every
12 months, whichever occurs first).
An Emission Control Service.
Inspect camshaft timing belt.
An Emission Control Service.
c7 Rotate tires. See “Tire Inspection and
Rotation”
in the Index for proper rotation
pattern and additional information.
(See footnote
+.)
DATE ACTUAL MILEAGE ‘SERVICED BY:
82,500 Miles (137 500 km)
0 Change engine oil and filter (or every
12 months, whichever occurs first).
An Emission Control Service.
Rotate tires. See “Tire Inspection and
Rotation” in the Index for proper rotation
pattern and additional information.
(See footnote +.)
t I I 1
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Long Trip/Highway Maintenance Schedule
90,000 Miles (150 000 km)
Change engine oil and filter (or every
12 months, whichever occurs first).
An Emission Control Service.
0 Replace air cleaner filter.
An Emission Control Service.
El Inspect fuel tank, cap and lines for damage
or leaks. Inspect fuel cap gasket for any
damage. Replace parts as needed.
An Emission Control Service. (See footnote?.)
0 For supercharged engines only: Check the
supercharger
oil level and add oil as needed
(or every 36 months, whichever occurs
first). See “Recommended Fluids and
Lubricants”
in this section.
An Emission Control Service. (See footnote T.)

0 Rotate tires. See “Tire Inspection and
Rotation” in the Index
for proper rotation
pattern
and additional information.
(See footnote
+.)
I I 1
t-t-tl
ACTUAL MILEAGE SERVICED BX
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I Long Tripmighway Maintenance Schedule
1
97,500 Miles (162 500 km)
Change engine oil and filter (or every
12 months, whichever occurs first).
0 Rotate tires. See “Tire Inspection and
Rotation” in the Index for proper rotation
pattern and additional information.
(See footnote
+.)
An Emission Control Service.
DATE ACTUAL MILEAGE SERVICED BY:
100,000 Miles (166 000 km)
0 Inspect spark plug wires.
An Emission Control Service.
0 Replace spark plugs.
An Emission Control Service.
0 Change automatic transaxle fluid and filter
if the vehicle is mainly driven under one or
more of these conditions:
- In heavy city traffic where the outside
temperature regularly reaches 90 OF
(32 O C) or higher.
(Continued)
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Long Trip/Highway Maintenance Schedule
100,000 Miles (166 000 km) (Continued)
- In hilly or mountainous terrain,
- When doing frequent trailer towing.
- Uses such as found in taxi, police or
lfyou do not use your vehicle under any of
these conditions, the fluid aadJi’lter do not
require changing.
delivery service.
*
150,000 Miles (240 000 km)
0 Drain, flush and refill cooling system
(or every 60 months since last service,
whichever occurs first). See “Engine
Coolant” in the Index for what to use.
Inspect hoses. Clean radiator, condenser,
pressure cap and
neck. Pressure test the
cololing system
and pressure cap.
An Emission Control Service.
DATE ACTUAL MILEAGE SERVICED BY: -
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For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call us so we can give your inquiry
prompt attention. However, if you wish to write Pontiac,
address
your inquiry to:
Pontiac Customer Assistance Center
One Pontiac Plaza
Pontiac,
MI 48340-2952 In
Canada, write to:
General Motors
of Canada Limited
Customer
Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
LlH 8P7
Refer to your Warranty and Owner Assistance Information
booklet for addresses
of GM Overseas offices.
When contacting Pontiac, please remember that your concern
will likely be resolved in the dealership, using the
dealer’s facilities, equipment and personnel, That is why we \
suggest
you follow Step One first if you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Pontiac by dialing: 1-800-833-PONT. (TTY users in
Canada can dial 1-800-263-3830.)
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We will provide the following services for
3 year/36,000 miles (60 000 km), at no expense to you:
Fuel delivery
Keys locked in vehicle
0 Tow to nearest dealership for warranty service
Change a flat tire
Jump starts
Courtesy Transportation -- See Pontiac Courtesy
Transportation section for details
We have quick, easy access
to telephone numbers of the
following additional services depending on vour needs:
Hotels
Glass replacement
Rental vehicle or taxis
Police, fire department or hospitals
In many instances, mechanical failures are covered
under Pontiac’s comprehensive warranty. However,
when other services are utilized, our advisors will
explain any payment obligations you might incur. For
prompt and efficient assistance when calling, please
provide the following information to give the advisor:
Location of vehicle
Telephone number of your location
Vehicle model, year and color
0 Mileage of vehicle
0 Vehicle Identification Number (VIN)
Vehicle license plate number
Pontiac reserves the right to limit services or
reimbursement to an owner or driver when in Pontiac’s
judgement the claims become excessive in frequency
or
type of occurrence.
While we hope that you never have
the occasion to use
our service, it is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance
-- 1 -800-ROADSIDD
or 1-800-762-3743.
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GM Participation in an Alternative
Dispute Resolution
Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet. General
Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in
this program.
Both Pontiac and your Pontiac dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier
in this section is
very successful.
There may be instances where an impartial third party
can assist in arriving
at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements,
Pontiac voluntarily participates in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM vehicle.
If you
are not satisfied after following the Customer
Satisfaction'Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5100
TO file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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