Page 352 of 372

Who Is Covered?
Oldsmobile Roadside Assistance covers all
1997 Oldsmobile vehicles.*
Coverage is for the Oldsmobile vehicle,
regardless of
the driver, and is concurrent with the Bumper to Bumper
warranty period.
Oldsmobile reserves the right to limit services or
reimbursement to an owner or driver when in
Oldsmobile’s judgement the claims become excessive in
frequency or type of occurrence.
Vehicles sold in Canada have a separate roadside
assistance program, as described next in this section.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada
or the United States. Please refer to the
separate brochure provided by the retailer or call
1-800-268-6800 for emergency services.
Courtesy Transportation
We’re here to help. That’s why whenever your
Oldsmobile is undergoing any Bumper to Bumper
Warranty service, we’ll make sure you don’t end
up stranded at the retail facility. It’s called Courtesy Transportation and
it’s our way
to make sure you’re
able to get out even when your car
is in. For same-day
service, we’ll give you a one-way shuttle ride of up
to 10 miles
(16 km). If your vehicle requires overnight
warranty repairs,
we’ll provide a loaner car or
reimburse you up to
$30 a day for the cost of alternate
transportation
-- a cab, a bus or even a rental car
if necessary. Having your car serviced is rarely
convenient, but with Courtesy Transportation, at
least you’ll be able to get where you need to go,
whether it’s here,
or there.
Some state insurance regulations make it impractical
to rent vehicles to people under 21 years
of age. If
you are under 21 and have difficulty renting a
vehicle, Oldsmobile will reimburse up to $30/day
for documented transportation you receive. Please
consult your retailer for details.
For warranty repairs during
the Complete Vehicle
Coverage period in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
retailer for details. The Roadside Assistance program is
available only in the United States and Canada.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
Page 353 of 372

GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet. General
Motors reserves the right
to change eligibility
limitations and/or to discontinue its participation in
this program.
Both Oldsmobile and your Oldsmobile retailer are
committed to making sure you are completely satisfied
with your new vehicle. Our experience has shown that,
if a
situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs
or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Oldsmobile voluntarily participates in
BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease
a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature
of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
Page 359 of 372

Section 9 Index
Accessory Power Outlet ......... ....... 2-54
AirBag
..................................... 1-21
How Does it Restrain .......................... 1-25
How it Works
...... ... ............ 1-23
Location
.................................... 1-23
Readiness Light
......................... 1-22, 2-6 1
Servicing
................................... 1-26
What Makes it Inflate
.......................... 1-24
What Will
You See After it Inflates ............... 1-25
When Should it Inflate
......................... 1-24
Aircleaner
.................................... 6-18
Air Conditioning
................................ 3-3
Air Conditioning Refrigerants
..................... 6-62
Alignment and Balance, Tire
... ................ 6-46
Aluminum Wheels, Cleaning
... .............. 6-53
Antifreeze
..................................... 6-24
Anti-Lock
Brake System Warning Light
................ 2-63, 4-7
Brakes
...................................... 4-7
Anti-Theft, Radio
.............................. 3-19
Appearancecare
............................... 6-48
Appearance Care Materials
....................... 6-55
Arbitration Program
.............................. 8-7
Armrest, Storage
............................... 2-51
Ashtrays
....... .. ................... 2-53 Audio Equipment. Adding
. . ...... 3-21
Audio Systems
........... ........... 3-6
Auto-Down Window
... ...... 2-34
Automatic DoorLocks
................................... 2-5
Overdrive
................................... 2-23
Starting Your Engine
.......................... 2-16
Transaxle
................................... 2-16
Transaxle Check
.................. ........ 7-42
Transaxle Fluid
............................... 6-19
Transaxle Park Mechanism Check
................ 7-44
Automatic Transaxle Operation
.................... 2-21
Shifting
..................................... 2-21
Backing up with a Trailer
..................... 4-40
Battery
..................................... 6-35
Charging System Indicator Light
. . .......... 2-62
Jump Starting
................................. 5-3
Replacement. Remote Lock Control
............... 2-9
Saver
...................................... 2-48
Warnings
.................................... 5-3
BBB Auto Line
................................. 8-7
Better Business Bureau Mediation
................... 8-7
Blizzard
...................................... 4-28
9-1