1997 Mercury Villager maintenance

350
*
[HS00800(ALL)01/93]
If You Have a Service Concern
*
[HS00900(ALL)01/93]
Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships to service your vehicle. This section tells you how to
get service or maintenance for your vehicle.
%*
[HS01610(ALL)02/95]
Service/Maintenance Concerns (U.S. or Canada)
*
[HS01700(ALL)04/95]
Ford recommends taking your vehicle to your selling dealer
who wants to ensure your continued satisfaction. You may,
however, take your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your dealer will be able
to resolve your concern.
*
[HS01800(ALL)03/95]
If you are not satisfied with the service you received from your
dealership's service department, talk to the service manager at
the dealership. If you still are not satisfied, talk to the owner or
general manager of the dealership. In most cases, you will have
your concern resolved at this level.
*
[HS02100(ALL)04/95]
If you are away from home when your vehicle needs to be
serviced, or if you need more help than the dealer gave you,
contact the Ford Customer Assistance Center to find an
authorized dealership that may be able to help you.
[HS02110(ALL)05/95]
7-1/2 pica art:0040183-B*
[HS02120(ALL)05/96]
If you live in Canada and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Centre.
File:14vxhsn.ex
Update:Thu May 30 09:59:49 1996

354
*
[HS06300(ALL)05/96]
Your dealership and a Ford Motor Company representative are
asked to submit statements at this time.
*
[HS06400(ALL)05/96]
To review your case properly, the Board needs the following
information:
*
[HS06500(ALL)05/96]
n
legible copies of all documents and maintenance or repair
orders relevant to the case
*
[HS06600(ALL)05/96]
n
the year, make, model and Vehicle Identification Number
(VIN) listed on your vehicle ownership license
*
[HS06700(ALL)05/96]
n
the date of repair(s) and mileage at the time of occurrence(s)
*
[HS06800(ALL)05/96]
n
the current mileage
*
[HS06900(ALL)05/96]
n
the name of the dealer who sold or serviced the vehicle
*
[HS07000(ALL)05/96]
n
a brief description of your unresolved concern
*
[HS07100(ALL)05/96]
n
a brief summary of the action taken with the dealer and
Ford Motor Company
*
[HS07200(ALL)05/96]
n
the names (if known) of all the people you contacted at the
dealership
*
[HS07300(ALL)05/96]
n
a description of the action you expect to resolve your
concern
*
[HS07400(ALL)05/96]
Should your case NOT qualify for review, a letter of explanation
will be mailed to you.
*
[HS07500(ALL)05/96]
Oral presentations
*
[HS07600(ALL)05/96]
If the involved vehicle is within 36 months and 36,000 miles of
the warranty start date, you have the right to make an oral
presentation before the Board. Indicate your choice to do so on
the application. Oral presentations may also be requested by the
Board.
File:14vxhsn.ex
Update:Thu May 30 09:59:49 1996

396
Lights, warning and indicator (continued)
charging system................... 13
check engine..................... 12
door ajar....................... 15
engine oil pressure.................. 14
hazard warning light............... 76,243
high beam...................... 17
low fuel....................... 16
lowoil........................ 14
low washer fluid................... 17
oil pressure...................... 14
rear ABS....................... 10
safety belt...................... 11
service engine soon.................. 12
turn signal indicator.................. 87
Load limits
GAWR....................... 229
GVWR....................... 229
trailer towing.................... 235
Lubricant specifications................ 343
Luggage rack..................... 241
Lug nuts
anti-theft...................... 263
tightening sequence...............260, 267
M
Maintenance (see Servicing).............. 277
Master cylinder, brakes................ 285
Message center, low washer fluid............. 17
Methanol in fuel................... 312
Mileage, calculating fuel economy............ 314
Mirrors
dual electric remote control............. 111
rearview...................... 110
side view mirrors.................. 110
File:vxixn.ex
Update:Fri Jun 14 07:38:49 1996

398
R
Radio (see Electronic sound systems)........... 29
Rear window..................... 107
defroster....................... 74
Relays........................ 255
Remote entry system
illuminated entry................... 83
replacing the batteries................ 115
Restraints, safety (see Safety restraints)
adult......................123, 131
child........................ 154
head........................ 123
infant.....................154, 156
Roadside assistance.................. 349
Roadside emergencies................. 243
Roof rack....................... 241
Rotating the tires................... 303
S
Safety belts (see Safety restraints)............ 131
Safety Compliance Certification Label.......... 234
Safety information relating to automotive fuels...... 313
Safety restraints
adjusting the safety belts............133, 139
automatic locking mode............... 138
automatic locking mode (retractor).......... 138
cleaning the safety belts............... 335
extension assembly................. 145
for adults..................... 131
for children..................... 154
for infants...................154, 156
for pregnant women..............125, 131
head........................ 123
lap and shoulder belts..............131, 133
maintenance.................... 146
proper use..................... 131
File:vxixn.ex
Update:Fri Jun 14 07:38:49 1996

401
Index
Tires
changing...................... 256
checking the pressure................ 301
cleaning...................... 334
inspection and maintenance............. 301
replacing...................... 304
rotating...................... 303
snow tires and chains................ 307
spare tire...................... 257
storing your vehicle................. 339
tire grades..................... 304
treadwear...................304, 306
wear bands..................... 304
wheel and tire matching............... 305
Towing a trailer (see Trailer towing).......... 230
Towing your vehicle
using wheel dollies................. 274
with a tow truck.................. 274
Trailer towing
tips........................ 238
trailer brakes.................... 237
trailer lamps.................... 237
Transaxle
automatic operation................. 224
fluid, checking and adding (automatic)........ 295
lubricant specifications................ 343
Transaxle control switch................ 226
Trip odometer...................... 20
Turn signal
indicator lights.................... 87
lever......................... 87
File:vxixn.ex
Update:Fri Jun 14 07:38:49 1996

402
U
Used engine oil, disposal..............278, 297
V
Variable interval wipers................. 89
Vehicle Identification Number (VIN).......... 356
Vehicle loading
calculating the load................. 234
understanding loading information.......... 229
Vehicle storage.................... 336
Ventilating your vehicle (see Climate control)....... 56
Viscosity (see Engine oil)................ 281
Voltmeter (see Battery voltage gauge)........... 13
W
Warning chimes
headlamps on.................... 17
key in ignition.................... 17
safety belt...................... 11
Warranties, radio.................... 52
Warranty Information Booklet.............. 3
Washer fluid...................... 89
warning light..................... 17
Weight limits (GAWR, GVWR)............. 229
Wheel and tire matching................ 305
Wheel bearings lubricant specifications......... 343
Wheel dollies (see Towing)............... 274
Wheels
anti-theft lugnuts.................. 263
cleaning...................... 334
covers....................... 260
inspection and maintenance............. 301
lug nuts...................... 260
replacement.................... 305
File:vxixn.ex
Update:Fri Jun 14 07:38:49 1996