1997 GMC JIMMY phone

Servicing Your Air Bag-Equipped Vehicle
The air bag affects how your vehicle should be serviced.
There are parts of the air bag system
in several places
around your vehicle. You don't want
the system to
inflate while someone is working on your vehicle. Your
GM dealer and the GM Service Manual have
information about servicing your vehicle and
the air bag
system.
To purchase a service manual, see "Service and
Owner Publications''
in the Inde-x.
~~ -
A CAUTION:
For up to two minutes after the ignition key is
turned off and the battery is disconnected, an air
bag can still inflate during improper service.
You
can be injured if you are close to an air bag when
it inflates. Avoid wires wrapped with yellow tape,
or yellow connectors. They are probably part of
the air bag system. Be sure to follow proper
service procedures, and make sure the person
performing work for you
is qualified to do so.
The air bag system does not need regular maintenance.
Adding Equipment to Your Air
Bag-Equipped Vehicle
Q: If I add a push bumper or a bicycle rack to the
front
of my vehicle, will it keep the air bag from
working properly?
A: As long as the push bumper or bicycle rack is
attached to your vehicle
so that the vehicle's basic
structure isn't changed, it's
not likely to keep the
air bag from working properly
in a crash.
Is there anything I might add to the front of the
vehicle that could keep the air bag from
working properly?
A: Yes. If you add things that change your vehicle's
frame. bumper system, front end sheet metal or
height, they may keep the air bag system from
working properly.
Also, the air bag system may not
work properly if you relocate any of the air bag
sensors.
If you have any question about this, you
should contact Customer Assistance before you
modify your vehicle.
(The phone numbers and
addresses for Customer Assistance are
in Step Two of
the Customer Satisfiction Procedure
in this manual.
See "Customer Satisfaction Procedure"
in the Index.)
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To help avoid hearing loss or damage:
Ad-just the volume control to the lowest setting.
I NOTICE:
~
Before you add any sound equipment to your
vehicle
-- like a tape player, CB radio, mobile
telephone or two-way radio
-- be sure you can add
what you want.
If’ you can, it’s very important to do
1 it properly. Added sound equipment may interfere
’ with the operation of your vehicle’s engine, Delco
radio or other systems, and even damage them.
Your vehicle’s systems may interfere with the
operation of sound equipment that has been
added improperly.
So, before adding sound equipment, check with
your dealer and be sure to check Federal rules
covering mobile radio and telephone units.

Section 8 Customer Assistance Information
'Warranty Information
Reporting Safety Defects to the united States
Reporting Safety Defects to Canada
Reporting Safety Defects to General Motors
Ordering Service Publications in Canada
How to Order Service Publications
Order
Form for Service Publications
Here
you will find out how to contact GMC
if you need assistance. This section also tells you how to obtain service
publications and
how to report any safety defects.
8-2 Customer Satisfaction Procedure
8-10
8-4
Address for Writing to GMC 8-
10
8-9 BBB Autoline Information
8-13
8-8 GMC Courtesy Transportation 8-12
8-7 Canadian Roadside Assistance 8-11
8-5 Phone Number for Roadside Assistance 8-11
8-5 GMC Roadside Assistance 8-11
8-4 Assistance for
Text Telephone
(TTY) Users
8-1

For prompt assistance, please have the following information
available to give the Customer Assistance Representative:
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or
the plate at
the top left of the instrument panel and visible
through
the windshield.)
Dealership name. and location
Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call us so we can give your inquiry
prompt attention. However,
if you wish to write GMC,
address your inquiry to:
GMC Customer Assistance
3
1 E. Judson Street 1607-04
Pontiac, MI 48342-2230
In Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa. Ontario
L 1 H 8P7 Refer to your Warranty and
Owner Assistance Information
booklet for addresses of GM Overseas offices.
When contacting GMC, please remember that your concern
will likely be resolved in the dealership, using the dealer’s
facilities, equipment and personnel. That is
why we suggest
you follow Step One first
if you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYs), GMC has TTY equipment available
at its Customer Assistance Center.
Any TTY
user can communicate
with GMC by dialing:
1 -800-GMC-8583. (TTY users in Canada can
dial 1-800-263-3830.)
8-4

Roadside Assistance
GMC's Roadside Assistance provides stranded owners
with over-the-phone roadside repairs, location
of the
nearest
GMC dealer or the following special services:
FlLlt Tiw Chmg~?: installation of spare tire will be
covered at
no charge (customer is responsible for repair
or replacement
of tire).
Fl.{t?I Dt~liwql: Delivery of enough fuel for the customer
to get to the nearest service station
(up to $4.00) will
be covered.
Juq? Sturt: No-start situations which require a battery
jump start will be covered at no charge.
Lock Out: Replacement keys or locksmith service will
be covered at no charge
if you are unable to gain entry
into your vehicle. Delivery of the replacement key
will
be covered at no charge within 10 miles (1 6 km).
Et7.2et-go12~~ finl?ir.zg Scrvice: Towing to the nearest
GMC deaier for warranty related disablements will
be covered.

I)rlu.~c~ Pip Rozttiqq: Custo~~l-~made, computerized
maps using the most direct or scenic route arc provided
free of charge. Maps include points of interest and list
GMC dealers along the route. Trip Routing also includes
a national hotel discount book and a book of coupons.
State and
local maps available upon request. Please
be prepared to furnish
your Vehicle Iden~i fication
Number
(VIN).
Trip IIlter1-uption ,4,ssistu~1~~~: GMC wilt I-cimburse any
reasonable trip interruption expenses (up to $500.00)
when directly associated with warranty clisablement. Trip
Interruption service covers expenses such
;IS meals and
overnight lodging if vehicle disablement occ~~rs at Icast
1 SO miles (240 km) from your home or rental property.
Plcwsc Norc: you will be required to obrain prior-
approval from GMC Roadside Assistance and pay for
expenses at the time 01 disablement. Original receipts
should be submitted
to GMC Roadside Assistance for
reimbursement. A service representative will provide
assistance when
you call. The
Roadside Assistance services listed
are available
to retail and retail lease customers operating
1997 GMC
light duty trucks for
a period of 3 years/36.000 miles
(60 000 km). All services must be pre-arranged by
GMC Roadside Assistance.
Over-the-phone assistance. such
as providing the name
of the closest dealer or minor- technical advice. etc., is
available to all owner/operators of GMC trucks,
regardless
of vehicle or mileage.
8-6

GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the
District
of Columbia. Canadian owners refer to your
W;lrranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right
to
change eligibility limitations and/or to discontinue its
participation
in this program.
Both GMC and your GMC dealer are committed
to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that,
if a situation
arises where you feel your conce.rn has not been
adequately addressed. the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There may be instances where an impartial
third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited W;lrranty.
To assist in resolving these
disagreements, GMC voluntarily participates
in BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system
ro
settle automotive disputes. This program is available
free of charge to customers who currently own or lease
a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure. you may contact
the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus. Inc.
4200 Wilson Boulevard
Suite 800
Arlington,
VA 22203- 1804
Telephone:
1-800-955-5 100
To file a claim, you will be asked to provide YOLK name
and address. your Vehicle Identification Number
(VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-9

REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect. you should immediately notify
Transport Canada,
in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K I G 352
REPORTING SAFETY DEFE
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this. we certainly hope you'll notify
us. Please call us at I -800-GMC-8782
( 1-800-462-8782) or write:
GMC Consumer Relations
3 1 E. Judson Street 1607-04
Pontiac,
MI 48342-2230
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre
1908 Colonel Sam Drive
Oshawa, Ontario
L1 H 8P7
Ordering Service and Owner
Publications
in Canada
1 Service manuals, service bulletins, owner's lnanuals anc
other service literature are available for purchase for all
current
and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is I-800-648-5539.
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