1997 GMC JIMMY service

Maintenance Record
I I ODOMETER I I
DATE READING SERVICED BY MAINTENANCE PERFORMED
7-56

Section 8 Customer Assistance Information
'Warranty Information
Reporting Safety Defects to the united States
Reporting Safety Defects to Canada
Reporting Safety Defects to General Motors
Ordering Service Publications in Canada
How to Order Service Publications
Order
Form for Service Publications
Here
you will find out how to contact GMC
if you need assistance. This section also tells you how to obtain service
publications and
how to report any safety defects.
8-2 Customer Satisfaction Procedure
8-10
8-4
Address for Writing to GMC 8-
10
8-9 BBB Autoline Information
8-13
8-8 GMC Courtesy Transportation 8-12
8-7 Canadian Roadside Assistance 8-11
8-5 Phone Number for Roadside Assistance 8-11
8-5 GMC Roadside Assistance 8-11
8-4 Assistance for
Text Telephone
(TTY) Users
8-1

Customer Satisfaction Procedure GMC dealers have the facilities, trained technicians and
up-to-date infcm~ation to promptly address any
concerns you may have. However, if a concern has not
been resolved to your complete satisfaction,
take the
following steps:
STEP ONE -- Discuss your concern with a
member 01 clealership Inanagernent. Normally, concerns
can be quickly resolved at that level.
If the matter has
already been reviewed with the Sales. Service or Parts
Manager, contact the owner
of the dealership or the
General Manager.
8-2

Roadside Assistance
GMC's Roadside Assistance provides stranded owners
with over-the-phone roadside repairs, location
of the
nearest
GMC dealer or the following special services:
FlLlt Tiw Chmg~?: installation of spare tire will be
covered at
no charge (customer is responsible for repair
or replacement
of tire).
Fl.{t?I Dt~liwql: Delivery of enough fuel for the customer
to get to the nearest service station
(up to $4.00) will
be covered.
Juq? Sturt: No-start situations which require a battery
jump start will be covered at no charge.
Lock Out: Replacement keys or locksmith service will
be covered at no charge
if you are unable to gain entry
into your vehicle. Delivery of the replacement key
will
be covered at no charge within 10 miles (1 6 km).
Et7.2et-go12~~ finl?ir.zg Scrvice: Towing to the nearest
GMC deaier for warranty related disablements will
be covered.

I)rlu.~c~ Pip Rozttiqq: Custo~~l-~made, computerized
maps using the most direct or scenic route arc provided
free of charge. Maps include points of interest and list
GMC dealers along the route. Trip Routing also includes
a national hotel discount book and a book of coupons.
State and
local maps available upon request. Please
be prepared to furnish
your Vehicle Iden~i fication
Number
(VIN).
Trip IIlter1-uption ,4,ssistu~1~~~: GMC wilt I-cimburse any
reasonable trip interruption expenses (up to $500.00)
when directly associated with warranty clisablement. Trip
Interruption service covers expenses such
;IS meals and
overnight lodging if vehicle disablement occ~~rs at Icast
1 SO miles (240 km) from your home or rental property.
Plcwsc Norc: you will be required to obrain prior-
approval from GMC Roadside Assistance and pay for
expenses at the time 01 disablement. Original receipts
should be submitted
to GMC Roadside Assistance for
reimbursement. A service representative will provide
assistance when
you call. The
Roadside Assistance services listed
are available
to retail and retail lease customers operating
1997 GMC
light duty trucks for
a period of 3 years/36.000 miles
(60 000 km). All services must be pre-arranged by
GMC Roadside Assistance.
Over-the-phone assistance. such
as providing the name
of the closest dealer or minor- technical advice. etc., is
available to all owner/operators of GMC trucks,
regardless
of vehicle or mileage.
8-6

Courtesy Transportation
GMC Commitment Plus offers courtesy transportation
for customers when obtaining warranty service.
This program is offered
in conjunction with the
3 year/36,000 mile (60 000 kmj Bumper to Bumper
New Vehicle Limited Warranty.
Courtesy transportation includes:
One way shuttle ride from the dealership (up to
10 miles (16 km)) for same-day warranty repairs.
0 A loaner vehicle will be made available for overnight
warranty repairs
up to a five day rnaximum, or LIP to a
$30 allowance for a rental vehicle, cab. bus or other
transportation
in lieu of a loaner. (Bringing vehicles in
late in the day, for service on the next day, clclc~s not
constitute overnight repairs.)
Gas allowance of up to $10 a day for rides provided
by another person (i.e.? friend, neighbor, etc.)
in
lieu of rental for overnight warranty repair up to
five day maximum. Some state insurance regulations
make
it impractical
to rent vehicles to people under 21 years of age. If
you are under 21 and have difficulty renting a vehicle,
GMC
will reimburse up to $30/day for documented
transportation you receive.
The Commitment Plus Courtesy Transportation Program
is not part of the Bumper to Bumper Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Courtesy Transportation Program at any
time without notification.
For additional program details contact your
GMC dealer.
In Canada, please consult your CM dealer for
information on Courtesy Transportation.
8-8

REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect. you should immediately notify
Transport Canada,
in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K I G 352
REPORTING SAFETY DEFE
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this. we certainly hope you'll notify
us. Please call us at I -800-GMC-8782
( 1-800-462-8782) or write:
GMC Consumer Relations
3 1 E. Judson Street 1607-04
Pontiac,
MI 48342-2230
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre
1908 Colonel Sam Drive
Oshawa, Ontario
L1 H 8P7
Ordering Service and Owner
Publications
in Canada
1 Service manuals, service bulletins, owner's lnanuals anc
other service literature are available for purchase for all
current
and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is I-800-648-5539.
8-11

1997 GMC SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling G
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information to Helm, Incorporated (address below.)
CURRENT PUBLICATIONS FOR 1997 GMC
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1997
GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions
to assist in the
diagnosis and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated P.0. Box 07130 Detroit, MI 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended
to provide basic operational information about tl
vehicle. The owner’s manual will include the Maintenancl
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet.
RETAIL SELL PRICE:
$1 5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model
GM vehicles. To request an order form, please
specify year and model name
of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern Time
For Credit Card Orders Only (VISA-Mastercard-Discovet