1997 FORD WINDSTAR Customet Assistance Guide

FOR INFORMATION ON ORDERING SERVICE
PUBLICATIONS, CONTACT:
U.S. RESIDENTS
CALL
HELM, INCORPORATED
1-800-782-4356
Monday - Friday 8:00 A.M. - 6:30 P.M. EST
For Credit Card Holder Orders Only
CANADIAN RESIDENTS
CALL
Ford Motor Company of Canada, Ltd.
1-800-387-4966
Monday - Friday 8:00 A.M. - 6:30 P.M. EST
For Credit Card Holder Orders Only
Customer assistance
9

FORD ACCESSORIES FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. For best results, use the following or
products of equivalent quality:
Ford Custom Clearcoat Polish
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant
Ford Deluxe Leather and Vinyl Cleaner
Ford Extra Strength Tar and Road Oil Remover
Ford Extra Strength Upholstery Cleaner
Ford Metal Surface Cleaner
Ford Multi-Purpose Cleaner
Ford Premium Car Wash Concentrate
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner
A wide selection of accessories is available through your local authorized
Ford or Lincoln-Mercury dealer. These quality accessories have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and aerodynamic appearance of your
vehicle. In addition, each accessory is made from high quality materials
and meets or exceeds Ford's rigid engineering and safety specifications.
See your dealer for complete warranty information and availability.
Not all accessories are available for all models.
Safety
Anti-theft wheel lug-nuts
Remote keyless entry
Styled wheel protector locks
Vehicle security system
Comfort and convenience
Air conditioner
Cargo liner (soft)
Cargo net
Cargo shade
Door edge guards
Engine block heater
Accessories
10

Travel equipment
Console
Console armrest
Four seasons base rack
Four seasons rack adapters
²Bike adapter
²Ski adapter (three pair)
Heavy-duty battery
Multi-sport removeable rack
Multi-sport rack adapters
²Bike adapter
²Ski/snowboard adapter (4 pair)
²Ski/snowboard adapter (6 pair)
²Watersport adapter
Speed control
Soft luggage cover
Trunk mount luggage rack
Protection and appearance
equipment
Carpet floor mats
Chemicals and paints
Cleaners, waxes, and polishes
Flat splash guards
Full front end covers
Lubricants and oils
Mini-mask
Molded splash guards
Molded vinyl floor mats
Rear decklid spoiler
Side window air deflectors
Accessories
11

Step/sill plates
Super seal rustproofing (unavailable in Canada)
Super seal undercoating (unavailable in Canada)
Super seal fabric protector (unavailable in Canada)
Touch-up paint
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers, and luggage to
your vehicle, do not exceed the total weight capacity of the vehicle
or of the front or rear axle (GVWR or GAWR as indicated on the
Safety compliance certification label). Consult your dealer for
specific weight information.
²The Federal Communications Commission (FCC) regulates the use
of mobile communications systems Ð such as two-way radios,
telephones, and theft alarms Ð that are equipped with radio
transmitters. Any such equipment installed in your vehicle should
comply with FCC or CRTC regulations and should be installed only
by a qualified service technician.
²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall. In addition, such systems may
be damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers, and
other transmitters with outputs of five watts or less will not
ordinarily affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
Accessories
12

ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
or order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holder orders only
Ordering additional publications
13

Accessories ..................................10
Customer assistance
away from home .........................4
Customer Assistance Center,
Ford (U.S.) ....................................4
Dispute Settlement Board ...........4Extended Service Plan, Ford .......2
Ford Dispute Settlement Board ..4
Order forms, service
information ....................................9
Roadside assistance ......................2
Index
14