1997 FORD PROBE phone

Introductory Information
3
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[IN01080(ALL)08/95]
To use theIndex, turn to the back of the book and search in the
alphabetical listing for the word that best describes the
information you need. If the word you chose is not listed, think
of other related words and look them up. We have designed the
Index so that you can find information under a technical term.
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[IN01090(ALL)08/95]
Canadian Owners Ð French Version
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[IN01100(ALL)08/95]
French Owner Guides can be obtained from your dealer or by
writing to Ford Motor Company of Canada, Limited, Service
Publications, P.O. Box 1580, Station B, Mississauga, Ontario L4Y
4G3.
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[IN02400(ALL)04/95]
Your Maintenance Schedule and Record
Booklet
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[IN02500(ALL)03/95]
TheMaintenance Schedule and Recordbooklet lists the services
that are most important for keeping your vehicle in good
condition. A record log is also provided to help you keep track
of all services performed.
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[IN02600(ALL)01/95]
About the Warranties
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[IN02700(ALL)04/95]
Your vehicle is covered by three types of warranties:Basic
Vehicle Warranty,Extended Warrantieson certain parts, and
Emissions Warranties.
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[IN03100(ALL)03/95]
Read yourWarranty Information Bookletcarefully to find out
about your vehicle's warranties and your basic rights and
responsibilities.
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[IN03250(ALL)03/95]
If you lose yourWarranty Information Booklet,you can get a new
one free of charge. Contact any Ford or Lincoln-Mercury dealer,
or refer to the addresses and phone numbers on the first page
of this owner guide.
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Update:Thu Feb 29 08:58:20 1996

247
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[HS01000(ALL)03/95]
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
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[HS01200(ALL)04/95]
To process your request, the Ford Customer
Assistance Center needs the following
information:
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[HS01300(ALL)05/96]
q
your telephone number (both business and
home)
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[HS01400(ALL)05/96]
q
the name of the dealer and the city where the
dealership is located
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[HS01500(ALL)05/96]
q
the year and make of your vehicle
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[HS01550(ALL)05/96]
q
the date purchased
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[HS01600(ALL)05/96]
q
the current mileage on your vehicle
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[HS01700(ALL)05/96]
q
your Vehicle Identification Number (VIN)
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[HS01900(ALL)03/95]
one inch art:0060100-E
[HS02200(ALL)05/96]
If you still have a complaint involving a
warranty dispute, you may wish to contact the
Dispute Settlement Board.
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[HS02300(ALL)05/96]
A warranty dispute must be submitted to the
Dispute Settlement Board before taking action
under the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by
certain state laws. This dispute handling
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250
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What the Board needs
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To have your case reviewed you must complete
the application in the DSB brochure and mail it
to the address provided on the application form.
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[HS04900(ALL)05/96]
Your application is reviewed and, if it is
determined to be eligible, you will receive an
acknowledgment indicating:
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[HS05000(ALL)05/96]
q
the file number assigned to your application
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[HS05100(ALL)05/96]
q
the toll-free phone number of the DSB's
independent administrator
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[HS05200(ALL)05/96]
Your dealership and a Ford Motor Company
representative are asked to submit statements at
this time.
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[HS05300(ALL)05/96]
To review your case properly, the Board needs
the following information:
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[HS05400(ALL)05/96]
q
legible copies of all documents and
maintenance or repair orders relevant to the
case
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[HS05500(ALL)05/96]
q
the year, make, model and Vehicle
Identification Number (VIN) listed on your
vehicle ownership license
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[HS05600(ALL)05/96]
q
the date of repair(s) and mileage at the time
of occurrence(s)
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[HS05700(ALL)05/96]
q
the current mileage
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[HS05800(ALL)05/96]
q
the name of the dealer who sold or serviced
the vehicle
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[HS05900(ALL)05/96]
q
a brief description of your unresolved concern
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[HS06000(ALL)05/96]
q
a brief summary of the action taken with the
dealer and Ford Motor Company
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252
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To Request a DSB Brochure/Application
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For a brochure/application, speak to your dealer
or write to the Board at the following address:
[HS06240(ALL)05/96]
one inch art:0060102-B%*
[HS06381(ALL)05/96]
Ford of Canada Customer
Assistance
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[HS06382(ALL)08/95]
Ford Motor Company of Canada, Limited
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[HS06383(ALL)05/96]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
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[HS06384(ALL)03/95]
one inch art:0060101-C
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[HS06385(ALL)05/96]
Please have the following information available
when contacting the Customer Assistance Centre:
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[HS06386(ALL)05/96]
q
your telephone number (both business and
home)
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[HS06387(ALL)05/96]
q
your Vehicle Identification Number (VIN)
listed on your vehicle ownership license
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[HS06388(ALL)05/96]
q
the year and make of your vehicle
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[HS06389(ALL)05/96]
q
the date purchased
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259
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[AC01400(ALL)05/96]
NOTE: The Federal Communications
Commission (FCC) or the Canadian
Radio Telecommunications Commission
(CRTC) regulates the use of mobile
communications systems Ð such as
two-way radios, telephones, and theft
alarms Ð that are equipped with radio
transmitters. Any such equipment
installed in your vehicle should comply
with FCC or CRTC regulations and
should be installed only by a qualified
technician.
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[AC01500(ALL)05/96]
NOTE: Mobile communications systems may
harm the operation of your vehicle,
particularly if they are not properly
designed for automotive use or are not
properly installed. For example, when
operated, such systems may cause the
engine to stumble or stall. In addition,
such systems may themselves be
damaged or their operation affected by
operating your vehicle. (Citizens band
[CB] transceivers, garage door openers,
and other transmitters whose power
output is 5 watts or less will not
ordinarily affect your vehicle's
operation.)
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[AC01600(ALL)05/96]
NOTE: Because we have no control over the
installation, design, or manufacture of
such systems, Ford cannot assume
responsibility for any adverse effects or
damage that may result if you use this
equipment.
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Update:Mon Jun 3 10:09:16 1996