1997 FORD CONTOUR phone

Introduction
3
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TheQuick Indexat the end of the book provides a page
number following each item which indicates where detailed
information can be found.
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To use theIndex, turn to the back of the book and search in the
alphabetical listing for the word that best describes the
information you need. If the word you chose is not listed, think
of other related words and look them up. We have designed the
Index so that you can find information under a technical term.
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Canadian Owners Ð French Version
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French Owner Guides can be obtained from your dealer or by
writing to Ford Motor Company of Canada, Limited, Service
Publications, P.O. Box 1580, Station B, Mississauga, Ontario L4Y
4G3.
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Your Maintenance Schedule and Record
Booklet
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TheMaintenance Schedulebooklet lists the services that are most
important for keeping your vehicle in good condition. A record
log is also provided to help you keep track of all services
performed.
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About the Warranties
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Your vehicle is covered by three types of warranties:Basic
Vehicle Warranty,Extended Warrantieson certain parts, and
Emissions Warranties.
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Read yourWarranty Information Bookletcarefully to find out
about your vehicle's warranties and your basic rights and
responsibilities.
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If you lose yourWarranty Information Booklet,you can get a new
one free of charge. Contact any Ford or Lincoln-Mercury dealer,
or refer to the addresses and phone numbers on the first page
of this Owner's Guide.
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Update:Thu Sep 12 10:57:06 1996

Customer Assistance
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Please have the following information available when contacting
Ford Customer Assistance:
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your telephone number (both business and home)
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the name of the dealer and the city where the dealership is
located
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the year and make of your vehicle
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the date purchased
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the current mileage on your vehicle
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your Vehicle Identification Number (VIN) listed on your
vehicle ownership license
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6 pica art:0001195-A
Vehicle Identification Number (VIN/Serial Number)
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If you still have a complaint involving a warranty dispute, you
may wish to contact the Dispute Settlement Board (U.S. only) or
the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in
Canada.
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Update:Fri May 24 08:39:27 1996

242
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What the Board needs
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To have your case reviewed you must complete the application
in the DSB brochure and mail it to the address provided on the
application form.
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Your application is reviewed and, if it is determined to be
eligible, you will receive an acknowledgment indicating:
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the file number assigned to your application
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the toll-free phone number of the DSB's independent
administrator
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Your dealership and a Ford Motor Company representative are
asked to submit statements at this time.
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To review your case properly, the Board needs the following
information:
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legible copies of all documents and maintenance or repair
orders relevant to the case
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the year, make, model and Vehicle Identification Number
(VIN) listed on your vehicle ownership license
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the date of repair(s) and mileage at the time of occurrence(s)
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the current mileage
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the name of the dealer who sold or serviced the vehicle
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a brief description of your unresolved concern
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a brief summary of the action taken with the dealer and
Ford Motor Company
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the names (if known) of all the people you contacted at the
dealership
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a description of the action you expect to resolve your
concern
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Update:Fri May 24 08:39:27 1996

244
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To Request a DSB Brochure/Application
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For a brochure/application, speak to your dealer or write to the
Board at the following address:
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Dispute Settlement Board
PO Box 5120
Southfield, MI 48086-5120
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Ford of Canada Customer Assistance
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If you live in Canada and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Centre.
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Please have the following information available when contacting
the Customer Assistance Centre:
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your telephone number (both business and home)
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the name of the dealer and the city where the dealership is
located
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the year and make of your vehicle
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the date purchased
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the current mileage on your vehicle
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your Vehicle Identification Number (VIN) listed on your
vehicle ownership license
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Update:Fri May 24 08:39:27 1996

Accessories
249
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NOTE: When adding accessories, equipment, passengers, and
luggage to your vehicle, do not exceed the total
weight capacity of the vehicle or of the front or rear
axle (GVWR, GAWR as shown on the Safety
Compliance Certification Label). Consult your dealer
for specific weight information.
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NOTE: The Federal Communications Commission (FCC) or
the Canadian Radio Telecommunications Commission
(CRTC) regulates the use of mobile communications
systems Ð such as two-way radios, telephones, and
theft alarms Ð that are equipped with radio
transmitters. Any such equipment installed in your
vehicle should comply with FCC or CRTC regulations
and should be installed only by a qualified technician.
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NOTE: Mobile communications systems may harm the
operation of your vehicle, particularly if they are not
properly designed for automotive use or are not
properly installed. For example, when operated, such
systems may cause the engine to stumble or stall. In
addition, such systems may themselves be damaged or
their operation affected by operating your vehicle.
(Citizens band [CB] transceivers, garage door openers,
and other transmitters whose power output is 5 watts
or less will not ordinarily affect your vehicle's
operation.)
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NOTE: Because we have no control over the installation,
design, or manufacture of such systems, Ford cannot
assume responsibility for any adverse effects or
damage that may result if you use this equipment.
File:15cdaco.ex
Update:Thu Sep 12 11:09:27 1996