1997 CHEVROLET ASTRO phone

Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer
to your Warranty
and Owner Assistance Information booklet. General
Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in
this program.
Both Chevrolet and your Chevrolet dealer
are committed
to making sure you are completely satisfied with your new
vehicle. Our experience has shown that,
if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier in this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and
a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-9

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect,
you should immediately notify
Transport Canada, in addition
to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222- 1020 or write:
Chevrolet Motor Division Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, Michigan 48007-7047 In C-anada, please
call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Communication Centre 1908 Colonel
Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
8-11

Downloaded from www.Manualslib.com manuals search engine ORDER TOLL FREE Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
(NOTE: For Credit Card Holders Only) service. If further information is needed, write to the address s s, own below or call
(Monday-Friday 8:OO AM - 6:OO PM EST) information within 30 days of delivery. On returns, a re-stocking fee may be applied 1 -800-782-4356 1-800-782-4356. Material cannot be returned for credit without packing slip with return
FAX Orders Only 1-31 3-865-5927 against the original order.
PUBLICATION FORM
ITEM DESCRIPTION VEHICLE MODEL QTY‘ EACH* PRICE
TOTAL
NUMBER NAME YEAR PRtCE
Service Manual
1997 $90.00
Car
& Light Truck
Transmission Unit Repair 1997 $40.00
Owner’s Manual
In Portfolio 1997 $1 5.00
Owner’s Manual Without Portfolio 1997 $1
0.00
1
9
9
7
G
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent. s Mail completed order form to:
HELM, INCORPORATED P.O. Box 071 30 Detroit, MI 48207
H
For purchases outside U.S.A. please write to the above address for quotation.
P
(CUSTOMER’S NAME) (ATTENTION)
T
(STREET ADDRESS-NO P.O. BOX NUMBERS)
(STATE)
I (ZIP CODE)
DAYTIME TELEPHONE NO.
1
AREA CODE
GIVI-CHE-ORD~~ *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
-
P
A
Y
M
E
N
T
-
Check or Money
Order payable to Helm, Inc. (USA funds
only
- do not send cash.)
0 Mastercard
c] VISA -
U.S. Order Processing $5.00
Canadian Postage (See Note Below)
I GRANDTOTAL I
U Discover 3
Account Number: UIn lrm UIII UIn
Expiration m ml Check here if your billing address
Date mo/yr: is different from your shipping
address shown.
CUSTOMER SIGNATURE
Note to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
are to make checks payable in US. funds. To cover Canadian postage, add $11 50 plus the US. order processing.

Downloaded from www.Manualslib.com manuals search engine Cooling System ................................ 5- I5
Courtesy Lamps ................................ 2-39
Courtesy Transportation
........................... 8-8
Cruise Control
................................. 2-34
Customer Assistance Information
................... 8- 1
Customer Satisfaction Procedure .................... 8-2
Customer Assistance for Text Telephone Users
......... 8-4
Damage. Finish
............................... 6-58
Damage. Sheet Metal
............................ 6-57
Daytime Running Lamps
......................... 2-38
Daytime Running Lamps Indicator Light
............ 2-68
Dead Battery
................................... 5-3
Defects. Reporting Safety
................... 8- IO. 8- 11
Defensive Driving ............................... 4-2
Defogger. Rear Window
.......................... 3-8
Defrosting
..................................... 3-6
Dimensions. Vehicle
............................ 6-68
Dome Lamps
.................................. 2-39
Door Locks
....................................... 2-6
Sliding ..................................... 2-10
Drive Position
................................. 2-21
Driver Position
................................. 1 - 18
Driving
City
........................................ 4-18
Defensive
.................................... 4-2
Drunken
..................................... 4-3
Freeway
.................................... 4-19
TnaBlizzard
................................. 4-26
In Foreign Countries ........................... 6-4
IntheRain
.................................. 4-16
Night
...................................... 4-14
OnCurves
................................... 4-9
On Grades While Towing
a Trailer ............... 4-37
On
Hill and Mountain Roads .................... 4-22
OnSnowandIce
............................. 4-24
Throughwater
............................... 4-18
WetRoads
.................................. 4-16
Winter
...................................... 4-24
With a Trailer ................................ 4-35
DrunkenDriving
................................ 4-3
Electrical Equipment. Adding
.......... 2- 18. 3-28. 6-60
Electrical System
............................... 6-60
Engine
........................................ 6-9
Coolant
..................................... 6-25
Coolant Heater
............................... 2-18
Coolant Level Check
.......................... 7-43
Cooling System Capacity
....................... 6-66
Cover
...................................... 6-15
Exhaust ..................................... 2-27
FuseBlock
.................................. 6-64
Identification
................................ 6-60
OilLevelCheck
.............................. 7-43
Overheating
................................. 5-13
Running While Parked
......................... 2-28
Specifications
................................ 6-66
Starting
..................................... 2-17
Temperature Gage
............................ 2-64
9-3