1996 PONTIAC PONTIAC phone

Understanding Radio Reception
FM stereo will give you the best sound. But FM signals
will reach only about
10 to 40 miles (16 to 65 h). Tall
buildings or hills can interfere with
FM signals, causing
the sound to come and
go..
AM
The range for mast tatians is greater than for FM,
especially at night. nger range, however, can
cause stations to in with each other. AM can pick
up noise from things'like storms and power lines. Try
reducing the treble to reduce this noise if you ever get it.
Tips About Your Audio System
Hearing damage from loud noise is almost undetectable
until it is too late. Your hearing can adapt to higher
volumes of sound. Sound
that seems normal can be loud
and harrrrful to your hearing Take precautions by
adjusting
the volume control on your radio to a safe
sound level before your hearing adapts to it.
To help avoid hearing loss or damage:
0 Adjust the volume control to the lowest setting.
Increase volume slowly until you hear comfortably
and clearly.
NOTICE:
Before you add any sound equipment to your
vehicle
-- like a tape player, CB radio, mobile
telephone
or two-way raclio -- be sure you can
add what you want. If you can, it's very important
to do it properly. Added sound equipment may
interfere with the operation of your vehicle's
engine, Delco radio or other systems, and even
damage them.
Your vehicle's systems may
interfere
with the operation of sound equipment
that
Ras been added'improperly.
So, before adding sound equipment, check with
your dealer and be sure to check Federal rules
covering mobile radio and telephone units. 1
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Hydroplaning . ., ... 1, , , 2 ,2-,a7:-~+.,: <. .:< ’. -- ’.
Hydroplaning is dangerous. So much water can build up
under your’tires that they can actually ride
on the water.
This can happen if the road is wet enough and you’re
going fast enough. When your vehicle
is hydroplaning,
it has little or no contact with the road.
Hydroplaning doesn’t happen often. But it can
if your
, tires haven’t much tread or if the pressure in one or
more is low.
It can happen if a lot of water is standing on
the road. If you can see reflections from trees, telephone
poles or other vehicles, and raindrops “dimple” the
water’s surface, there could be hydroplaning,
Hydroplaning usually happens at higher speeds. There
just isn’t
a hard and fast rule about hydroplaning. The
best advice is to slow down when
it is raining.
Driving Through Deep Standing Water
NOTICE:
If you drive too quickly through deep puddles or
standing water, water can come in through your
engine’s air intake and badly damage your
.engine. Never drive through water that is slightly
lower than the underbody
of your vehicle. If you
can’t avoid deep puddles or standing water, drive
through them very slowly.
S,ome Other Rainy Weather Tips
Turri on your low-beam headlamps -- not just
your
parking lamps -- to help make you more visible
to others.
Besides slowing down, allow some extra following
distance. And be especially careful when
you pass
another vehicle. Allow yourself more clear room
ahead, and be prepared
to have your view restricted
by road spray.
Have good tires with proper tread depth. (See
“Tires” in
the Index.)
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Customer Assistance Information
Here yau will find out how to contact Pontiac if you need
assistance.
This section also tells you how to obtain service
publications and how to report any safety defects.
This section includes information on:
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The Pontiac Cares Program
The Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line -- Alternative Dispute
Resolution Program
Reporting Safety Defects
Service and Owner Publications
Pontiac Cares
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With the PONTIAC CARES program, you are never
more than a phone call away from having your concern
taken care
of.
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your complete satisfaction. If YOUr concern has not been In the Bahamas: 1-800-389-0009
resolved to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member Virgin Islands: 1-800-534-0122
In Bermuda, Barbados, Antigua and the British
of dealership management. Normally, concerns can be
quickly resolved at that level.
If the matter has already been
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0 In all other Caribbean countries: 1-809-763-13 15
reviewed with the Sales, Service, or
Parts Manager, contact In other overseas locations, call GM North American
the owner of the dealership or the General Manager. Export Sales in Canada at 1-905-644-41 12.
STEP TWO -- If after contacting a member of For prompt assistance, please have the following
-dealership -management, it appears your concern cannot information available to give the Customer
,'
be resolved by the dealership without further help, Assistance Representative:
contact the Pontiac Customer Assistance Center by
0 Your name, address, home and business
calling 1-800-PM-CARES.
In Canada, contact GM
of Canada Customer Assistance Center in Oshawa by '
calling '1-800-263-3777 (English) or 1-800-263-7854 Vehicle Identification Number (This is available
(French). from the vehicle registration or title, or the plate
at
telephone numbers
the top left of the instrument panel and visible For help outside of the United States and Canada, call +;:? .. t::. '
the following numbers as amrotxiate: I . .( through the windshield.)
Y II I
In Mexico: (525) 625-3256
0 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993, (Spanish)
In the. U.S. Virgin Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4135
English) or 1-800-75 1.-4136 (Spanish)
0 Dealership name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
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We encourage you to call us so we can give your inquiry
prompt attention. However,
if you wish to write Pontiac,
write
to:
Pwtiac Division
One Pontiac Plaza
' Customer Assistance Center
' Pontiac, MI 48340-2952
Refer
t~ your Warranty and Owner Assistawe
Information booklet for addresses of Canadian and
GM Overseas offices.
When contacting Pontiac, please remember that
your
concern will likely be resolved in the dealership, using
the dealer's facilities, equipment'and personnel,. That
is why we suggest you follow Step One first -if you
have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Pontiac has TTY equipment 'available at its Customer .
Assistance Center. Any TTY user can communicate with
Pontiac
by dialing: 1-800-833-PONT. (TTY users in
Canada can dial 1-800-263-3830.)
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Pontiac Roadside Assistance Program
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Security While You Travel
I-800-ROADSIE (I -800-762-3743)
Pontiac's Roadside Assistance toll-free number is
staffed by a team of technically trained advisors, who
are available
24 hours a day, 365 days a year.
We
take anxiety out of uncertain situations by providing
minor repair information over the phone or making
arrangements to tow your vehicle to the nearest
Pontiac dealer.
We will provide the following services for
3 year/36,000 miles, at no expense to you:
Vehicle .out of fuel
Keys locked in vehicle
Tow to nearest dealership for warranty service
Change a flat tire
Jump starts
Courtesy Transportation -- See Pontiac Courtesy
Transportation section for details
As the proud owner of a new Pontiac vehicle, you are
automatically enrolled in the Pontiac Roadside
Assistance program. This value-added service is
intended
to provide you with peace of mihd as you
drive in the city, or travel the open road.
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We have quick, easy access to telephone numbers of the
following additional services depending
on your needs:
’ 0 Hotels
Glass replacement
0 Rental vehicle or taxis
Police, fire department or haspitals
IJI many instances, mechanical failures are cdvered
under Pontiac’s comprehensive warranty. However,
when other services are utilized, our advisors will
explain any payment obligations
you might incur.
For prompt and efficient assistance when calling, please
provide the foliowing information to give the advisor
0 Locatiijn of vehicle
Telephone number of your location
0- Vehicle model, yeas and color Pontiac
reserves the right
to limit services or
reimbursement to an owner or driver when in Pontiac’s
judgement the
claims become excessive in frequency or
type of occurrence.
While we hope that you never have the occasion to use
ow service, it is added sear@ while traveling for you
and your family. Remember, we’re ody a phone call
away. Pontiac Roadside Assistance -- 1-800-ROADSDa
or 1-800-762-3743. .
Canadian - badside
Vehicles purchased in Canada have an extensive
Roaldside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or caIl
1-800-258-6800 for emergency services.
0 Mileage of vehicle
0 Vehicle identification number
Vehicle license plate numbbr
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GM Participation in BBB AUTO
LINE -- Alternative Dispute
Resolution Program"
*This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty
'md Owner Assistance Information booklet.
General
Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in
this program.
Both Pontiac and your Pontiac dealer are committed to
making sure you-are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in
this section is
very successful.
There may be instances where an impartial
third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Pontiac voluntarily participates in
BBB AUTO LINE.
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BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program
is available fi-ee of charge
to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact
the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council
of Better Business Bureaus
4200 Wilson Boulevard
Suite 800,
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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