1996 OLDSMOBILE AURORA Owners Manual

Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere in Canada or the United States. Please refer to the
separate brochure provided by the retailer or call
1-800-268-6800 for emergency services.
Court
-
sport: _.
We’re here to help. That’s why whenever your
Oldsmobile
is undergoing any Bumper to Bumper
Warranty service, we’ll make sure you don’t end up
stranded at the retail facility. It’s called Courtesy
Transportation and it’s our way to make sure you’re able
to get out even when your car is in. For same-day
service, we’ll give
you a one-way shuttle ride of up to
10 miles. If your vehicle requires overnight warranty
repairs, we’ll provide a loaner car or reimburse you up
to
$30 a day for the cost of alternate transportation -- a
cab, a bus or even a rental car
if necessary. Having your
car serviced is rarely convenient, but with Courtesy
Transportation, at least you’ll be able to get where you
need to
go, whether it’s here, or there.
For warranty repairs during the Complete Vehicle
Coverage period in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
retailer for details. The Roadside Assistance program is
available
only in the United States and Canada.
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GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in this
program.
Both Oldsmobile and your Oldsmobile retailer are
committed
to making sure you are completely satisfied
with your new vehicle. Our experience has shown that,
if a situation arises where you feel your concern has not
been adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is very
successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Oldsmobile voluntarily participates in
BBB AUTO LINE. BBB AUTO LINE
is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a
GM vehicle.
If
you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the
BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council
of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone:
1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and a statement of the nature
of your complaint.
Eligibility is limited by vehicle age and mileage, and other factors.
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We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Oldsmobile.
If this mediation is
unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time you file a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5100 or the Oldsmobile Customer
Assistance Network at 1-800-442-6537.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic Safety Administration
(NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints,
it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However,
NHTSA cannot become involved
in individual problems between you, your retailer or
General Motors.
To contact
NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
8-7
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REPORTING SAFETY DEFECTS
TO
THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has
a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 3J2
REPORTING SAFETY DEFECTS
TO
GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-442-6537 or write:
Oldsmobile Customer Assistance Network
P.O. Box 30095
Lansing,
MI 48909
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
LlH 8P7
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Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
......... 1-800-551-4123
Canada
.............. 1-800-668-5539
Service Manuals
Service manuals contain diagnostic and repair
information for all chassis and body systems. They
may be useful for owners who wish to get a greater
understanding of their vehicle. They are
also useful for
owners with the appropriate skill level
or training who
wish to perform “do-it-yourself’ service. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
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Service Bulletins
Service bulletins covering various subjects are regularly
sent to all General Motors retail facilities.
GM monitors
product performance in the field. When service methods
are found which promote better service on
GM vehicles,
bulletins are created to help the technician perform
better service. Service bulletins may involve any
number of vehicles. Some will describe inexpensive
service; others will describe expensive service. Some
will advise of new or unexpected conditions, and others
may help avoid future costly repairs. Service bulletins
are meant for qualified technicians. In some cases
bulletins refer to service manuals, specialized tools,
equipment and safety procedures necessary to service
the vehicle. Since these bulletins are issued throughout
the model year and beyond, an index is required and
published quarterly
to help identify specific bulletins.
Subscriptions are available.
You can order an index at
the toll-free numbers listed previously, or ask a GM
retailer to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners with general
operation and maintenance information.
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Accessory Power Outlet ......................... 2-54
AirBag
....................................... 1-18
How Does it Restrain
........................... 1-22
How it Works
................................ 1-20
Location
.................................... 1-20
Readiness Light ......................... 1 . 19, 2-64
Servicing
................................... 1-23
What Makes it Inflate
.......................... 1-21
What Will
You See After it Inflates ............... 1-22
When Should it Inflate
......................... 1-21
Air Cleaner
.................................... 6-14
Air Conditioning
................................ 3-5
Air Conditioning Refrigerants ..................... 6-69
Air Control. Climate Control System
............. 3.3. 3.4
Alarm. Universal Theft-Deterrent .................. 2- 15
Alignment and Balance. Tire
...................... 6-46
Aluminum Wheels. Cleaning
...................... 6-53
Antenna. Power
................................ 3-28
Antifreeze
...................................... 6-20
Anti-Lock
Brakes
...................................... 4-6
Brake System Warning Light
................ 2.66. 4.6
Anti-LockoutFeature
............................ 2-7
Anti.Theft. Radio
.............................. 3-23
Appearance Care
................................ 6-48
Appearance Care Materials
....................... 6-55
Arbitration Program
............................... 8-6 Ashtrays
....................................... 2-52
Audio Equipment, Adding
........................ 3-26
Audio Systems
................................. 3-10
Automatic
DoorLocks
................................... 2-4
Electronic Climate Control
...................... 3-1
Overdrive
................................... 2-25
Check
...................................... 7-39
Fluid
....................................... 6-17
Operation
................................... 2-23
Park Mechanism Check
........................ 7-41
Auto-Push Knob, Climate Control
.................. 3-2
Averagespeed
................................. 2-76
Battery
........................ : ............. 6-30
Jump Starting ................................. 5-2
Replacement
.................................. 2-11
Saver
...................................... 2-47
Audio
Controls, Steering Wheel Touch Control
....... 3-25
Automatic Transaxle
WarningLight
............................... 2-64
Warnings
................................ 5-2, 5-5
Belt, Engine Accessory
.......................... 6-70
Battery
Voltage Message
......................... 2-76
BBB Auto Line
................................. 8-6
Better Business Bureau Mediation
................... 8-6
9-1
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Brake Adjustment
.................................. 6-29
Fluid
....................................... 6-26
Master Cylinder
.............................. 6-26
PedalTravel ................................. 6-29
Replacing System Parts
........................ 6-29
System Warning Light
......................... 2-65
Trailer
...................................... 4-35
Transaxle Shift Interlock Check
.................. 7-40
Wear
....................................... 6-28
Brakes. Anti-Lock
............................... 4-6
Braking
........................................ 4-5
Braking in Emergencies
.......................... 4-10
Break-In. New Vehicle
.......................... 2-18
Brightness Control
.............................. 2-45
BTSICheck
................................... 7-40
Bulb Replacement
.............................. 6-32
Parking
..................................... 2-26
Canadian Roadside Assistance
.................... 8-5
Capacities and Specifications ...................... 6-68
Carbon Monoxide
.................... 2.30.4.28. 4.34
Cassette Deck Service
........................... 7-38
Cassette Tape Player
....................... 3- 12. 3. 19
Cassette Tape Player Care
........................ 3-26
Cassette Tape Player Errors
.................. 3.13. 3.20
Center Passenger Position
........................ 1-30
Central Door Unlocking System
.................... 2-3
Certification Label
.............................. 4-30
Chains. Safety
................................. 4-35
Chains. Tire
................................... 6-47
Change Oil Soon Message
........................ 2-77 Changing
a Flat Tire ............................. 5-24
Checking Your Restraint Systems
.................. 1-45
CheckOilLevel
................................ 2-77
Chemical Paint Spotting
.......................... 6-54
Child Restraints
................................ 1-34
Securing in a Rear Outside Seat Position
........... 1-36
Securing in the Center Rear Seat Position
.......... 1-38
Securing in
the Right Front Seat Position .......... 1-40
TopStrap
................................... 1-35
WheretoPut
................................ 1-34
Cigarette Lighter
............................... 2-52
Circuit Breakers and Fuses
....................... 6-58
Cleaner. Air
................................... 6-14
Cleaning Aluminum or Chrome Wheels
................... 6-53
Fabric
...................................... 6-49
Glass
....................................... 6-51
Inside
of Your Aurora ......................... 6-48
Instrument Panel
............................. 6-51
Leather
..................................... 6-51
Outside of Your Aurora
........................ 6-52
Special Problems
............................. 6-50
Stains
...................................... 6-50
Tires
....................................... 6-54
Vinyl
....................................... 6-50
Wheels
..................................... 6-53
Windshield
and Wiper Blades ................... 6-52
Climate Control, Steering Wheel Controls
........... 3-10
Clock. Setting the
............................... 3-10
Comfort Controls
................................ 3-1
Compact Disc Care
............................. 3-27
Compact Disc Player
....................... 3-14, 3-21
Compact Disc Player Errors
.................. 3-17. 3-22
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