1996 Mercury Mystique Owner's Manuals

170
[RE14325(ALL)02/94]
10-1/2 pica
art:0000529-B
The anti-theft lug nut and key
*
[RE14400(ALL)03/95]
Removing the anti-theft lug nut
*
[RE14600(ALL)03/95]
Insert the key over the locking lug nut. Make sure that you
hold the key square to the lug nut. If you hold the key on an
angle, you may damage the key and the lug nut.
*
[RE14700(ALL)03/95]
Place the lug nut wrench over the lug nut key and apply
pressure on the key with the wrench. Turn the wrench in a
counterclockwise direction to remove the lug nut.
*
[RE14800(ALL)03/95]
Replacing the anti-theft lug nut
*
[RE14900(ALL)03/95]
Insert the key over the locking lug nut. Place the lug nut
wrench over the lug nut key and, while applying pressure on
the key, install the lug nut.
File:cdrez.ex
Update:Fri Feb 23 11:03:34 1996

Roadside Emergencies
171
*
[RE15050(ALL)02/95]
If the Engine Cranks But Does Not Start or
Does Not Start After a Collision
*
[RE15100(ALL)04/95]
The Fuel Pump Shut-off Switch
*
[RE15200(ALL)03/95]
If the engine cranks but does not start or if you have had a
collision, the fuel pump shut-off switch may have been
triggered. The shut-off switch is a device that stops the fuel
pump when your vehicle has been involved in a substantial jolt.
*
[RE15250(ALL)01/95]
For information on how to check and reset the fuel pump
shut-off switch, seeFuel pump shut-off switchin the Index.
*
[RE16400(ALL)05/95]
Towing Your Vehicle
*
[RE16500(ALL)04/95]
If you need to have your vehicle towed, contact a professional
towing service or, if you are a member, your roadside assistance
center. Recommended towing options include wheel lift towing
or flat bed towing.
File:cdrez.ex
Update:Fri Feb 23 11:03:34 1996

172
[RE16600(ALL)05/95]
three fourths page
art:0001100-D*
[RE16700(ALL)04/95]
When calling for a tow truck, tell the operator what kind of
vehicle you have. A towing manual is available from Ford
Motor Company for all authorized tow truck operators. Have
your tow truck driver refer to this manual for the proper
hook-up and towing procedures for your vehicle.
File:cdrez.ex
Update:Fri Feb 23 11:03:34 1996

Roadside Emergencies
173
*
[RE18000(ALL)03/95]
Towing Your Vehicle Behind Another Vehicle
*
[RE18100(ALL)03/95]
At times, you may want to tow your vehicle behind another
vehicle, such as a recreational vehicle, a car, or a truck.
*
[RE18200(ALL)03/95]
Before you have your vehicle towed:
*
[RE18300(ALL)03/95]
n
Release the parking brake.
*
[RE18400(ALL)03/95]
n
Move the gearshift to N (Neutral).
[RE18500(ALL)03/95]
n
Turn the ignition to the OFF position.
*
[RE18600(ALL)03/95]
n
Unlock the steering wheel.
[RE18700(ALL)05/95]
Do not tow your vehicle at a speed faster than 35 mph
(55 km/h) or for a distance greater than 50 miles (80 km)
unless the drive wheels are placed on dollies.
[RE18900(ALL)05/95]
Do not tow your vehicle at a speed faster than 55 mph
(90 km/h) if you have a manual transaxle. Your maximum
towing distance is unlimited.
*
[RE19000(ALL)05/95]
RWARNING
Never use a tow bar that attaches to the bumper when
you tow your vehicle. This could damage the bumper
and cause an accident.
File:cdrez.ex
Update:Fri Feb 23 11:03:34 1996

175
Customer Assistance
*
[HS00205(ALL)06/94]
Roadside Assistance
*
[HS00210(ALL)05/95]
Ford Motor Company has set up a 24-hour, seven-day-a-week
hotline with trained operators that put you in touch with the
help you need if you experience a problem with your vehicle.
This complimentary service is provided to you throughout your
warranty period of 3 years or 36,000 miles (3 years or
60,000 km), whichever comes first. To purchase Roadside
Assistance coverages beyond this period, through Ford Auto
Club, contact your Ford or Lincoln-Mercury dealer (not
available in Canada).
*
[HS00215(ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00220(ALL)06/94]
n
Mount your spare if you have a flat tire.
*
[HS00225(ALL)06/94]
n
Jump-start your battery if it is dead.
*
[HS00230(ALL)06/94]
n
Unlock your vehicle if you are locked out.
*
[HS00235(ALL)06/94]
n
Bring you fuel if you run out.
*
[HS00240(ALL)06/94]
n
Tow your vehicle if you are stranded. Even non-warranty
related tows, like accidents or getting stuck in mud or snow,
are covered (some exclusions apply, such as impound towing
and repossession).
*
[HS00245(ALL)06/94]
How to use Roadside Assistance
*
[HS00250(ALL)06/94]
Your Roadside Assistance identification card can be found in the
Owner Guide portfolio in your glove compartment. Complete
the card and place it in your wallet for quick reference.
*
[HS00255(ALL)04/95]
To receive roadside assistance in the United States call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00260(ALL)04/95]
Should you need to arrange for roadside assistance yourself,
Ford Motor Company will reimburse the reasonable cost. To
obtain information about reimbursement call 1-800-241-FORD (in
Canada call 1-800-665-2006).
File:cdhsz.ex
Update:Fri Feb 23 11:03:01 1996

176
*
[HS00300(ALL)01/95]
If You Have a Service Problem
*
[HS00400(ALL)01/95]
Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships that can service your vehicle for you. This chapter
tells you how to get service or maintenance for your vehicle.
%*
[HS00500(ALL)03/95]
Service/Maintenance Concerns (U.S. or Canada)
*
[HS00600(ALL)04/95]
Ford recommends taking your vehicle to your selling dealer
who wants to ensure your continued satisfaction. You may,
however, take your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your dealer will be able
to resolve your concern.
*
[HS00700(ALL)04/95]
If you are not satisfied with the service you received from your
dealership's service department, talk to the service manager at
the dealership, or if you still are not satisfied, talk to the owner
or general manager of the dealership. In most cases, you will
have your concern resolved at this level.
*
[HS01000(ALL)04/95]
If you are away from home when your vehicle needs to be
serviced, or if you need more help than the dealer gave you,
contact the Ford Customer Assistance Center to find an
authorized dealership that may be able to help you.
[HS01125(ALL)01/95]
6 pica art:0001312-A*
[HS01150(ALL)03/95]
If you live in Canada and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Centre.
File:cdhsz.ex
Update:Fri Feb 23 11:03:01 1996

Customer Assistance
177
[HS01175(ALL)01/95]
6 pica art:0001313-A*
[HS01200(ALL)04/95]
Please have the following information available when contacting
Ford Customer Assistance:
*
[HS01300(ALL)04/95]
n
your telephone number (both business and home)
*
[HS01400(ALL)04/95]
n
the name of the dealer and the city where the dealership is
located
*
[HS01500(ALL)04/95]
n
the year and make of your vehicle
*
[HS01550(ALL)04/95]
n
the date purchased
*
[HS01600(ALL)03/95]
n
the current mileage on your vehicle
%*
[HS01700(ALL)03/95]
n
your Vehicle Identification Number (VIN) listed on your
owner card and/or your vehicle ownership license
[HS01750(ALL)05/95]
6 pica art:0001195-A
Vehicle Identification Number (VIN/Serial Number)
*
[HS02200(ALL)03/95]
If you still have a service or product complaint, you may wish
to contact the Dispute Settlement Board (U.S. only) or the
Canadian Motor Vehicle Arbitration Plan (CAMVAP) in Canada.
File:cdhsz.ex
Update:Fri Feb 23 11:03:01 1996

178
*
[HS02300(ALL)02/95]
The Dispute Settlement Board (U.S. Only)
*
[HS02400(ALL)03/95]
The Dispute Settlement Board is a voluntary, independent
dispute-settlement program available free to owners or lessees
of qualifying Ford Motor Company vehicles.
*
[HS02500(ALL)01/95]
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or to discontinue this
process at any time without notice and without incurring
obligations.
*
[HS02600(ALL)01/95]
What Kind of Cases Does the Board Review?
*
[HS02700(ALL)03/95]
The Board reviews all product performance and service
complaints on Ford, Mercury and Lincoln Cars and Ford and
Mercury Light Trucks under warranty that have not been
resolved by a dealer or Ford Motor Company.
*
[HS02750(ALL)03/95]
The Board does not review issues involving:
*
[HS02800(ALL)01/95]
n
A non-Ford product
*
[HS02900(ALL)01/95]
n
A non-Ford dealership
*
[HS03100(ALL)01/95]
n
A vehicle sales transaction
*
[HS03200(ALL)01/95]
n
A request for reimbursement of consequential expenses
unless incidental to a service or product complaint being
reviewed
*
[HS03300(ALL)01/95]
n
Items not covered by your warranty
*
[HS03400(ALL)01/95]
n
Alleged liability claims
*
[HS03450(ALL)01/95]
n
Property damage where such damage is significant when
compared to the economic loss alleged under the warranty
dispute
*
[HS03500(ALL)01/95]
n
Cases currently in litigation
File:cdhsz.ex
Update:Fri Feb 23 11:03:01 1996