1996 FORD PROBE service

188
*
[HS02300(ALL)02/95]
The Dispute Settlement Board
(U.S. Only)
*
[HS02400(ALL)03/95]
The Dispute Settlement Board is a voluntary,
independent dispute-settlement program
available free to owners or lessees of qualifying
Ford Motor Company vehicles.
*
[HS02500(ALL)01/95]
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this process at any time without
notice and without incurring obligations.
*
[HS02600(ALL)01/95]
What Kind of Cases Does the Board
Review?
*
[HS02700(ALL)03/95]
The Board reviews all product performance and
service complaints on Ford, Mercury and Lincoln
Cars and Ford and Mercury Light Trucks under
warranty that have not been resolved by a
dealer or Ford Motor Company, except those
involving:
*
[HS02800(ALL)01/95]
q
A non-Ford product
*
[HS02900(ALL)01/95]
q
A non-Ford dealership
*
[HS03100(ALL)01/95]
q
A vehicle sales transaction
*
[HS03200(ALL)01/95]
q
A request for reimbursement of consequential
expenses unless incidental to a service or
product complaint being reviewed
*
[HS03300(ALL)01/95]
q
Items not covered by your warranty
*
[HS03400(ALL)01/95]
q
Alleged liability claims
*
[HS03450(ALL)01/95]
q
Property damage where such damage is
significant when compared to the economic
loss alleged under the warranty dispute
File:prhsp.ex
Update:Fri Jun 23 19:34:09 1995

191
*
[HS05100(ALL)04/95]
What is the Review Process?
*
[HS05200(ALL)04/95]
Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number
assigned to your application and the local Board
address. At the same time, your dealer and Ford
Motor Company representative are asked to
submit statements.
*
[HS05300(ALL)04/95]
To review your case properly, the Board needs
the following information:
*
[HS05400(ALL)04/95]
q
legible copies of all documents and
maintenance or repair orders that relate to
the case
*
[HS05500(ALL)04/95]
q
the year, make, model, and vehicle
identification number
*
[HS05600(ALL)04/95]
q
the date you bought your vehicle
*
[HS05700(ALL)04/95]
q
the date of repair and the mileage at the time
of repair
*
[HS05800(ALL)04/95]
q
the current mileage
*
[HS05900(ALL)04/95]
q
the name of the dealer who sold you the
vehicle or who serviced your vehicle
*
[HS06000(ALL)04/95]
q
a brief description of your unresolved
complaint
*
[HS06100(ALL)05/95]
q
a brief summary of actions that were taken
with the dealer and Ford Motor Company
*
[HS06200(ALL)05/95]
q
the names (if known) of all people you
contacted at the dealership
*
[HS06300(ALL)04/95]
q
a description of the action you want done to
resolve your concern.
*
[HS06305(ALL)04/95]
Should your application NOT qualify for review,
an explanation will be mailed to you.
File:prhsp.ex
Update:Fri Jun 23 19:34:09 1995

193
*
[HS06385(ALL)04/95]
Please have the following information available
when contacting the Customer Assistance Centre:
*
[HS06386(ALL)04/95]
q
your telephone number (both business and
home)
%*
[HS06387(ALL)03/95]
q
your Vehicle Identification Number (VIN)
listed on your owner card and/or your
vehicle ownership license
*
[HS06388(ALL)04/95]
q
the year and make of your vehicle
*
[HS06389(ALL)04/95]
q
the date purchased
*
[HS06390(ALL)04/95]
q
the name of the dealer and the city where the
dealership is located
*
[HS06391(ALL)03/95]
q
the current mileage on your vehicle
%*
[HS06392(ALL)03/95]
Canadian Motor Vehicle Arbitration Plan
(CAMVAP)
*
[HS06393(ALL)03/95]
If a specific item of concern arises, where a
solution cannot be reached between a vehicle
owner, Ford of Canada, and/or one of its
dealers (that all parties can agree upon), the
owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
*
[HS06394(ALL)05/95]
CAMVAP uses the services of Provincial
Administrators to assist consumers in scheduling
and preparing for their arbitration hearings.
However, before you can proceed with
CAMVAP you must follow your manufacturer's
dispute resolution process as outlined under
ªService/Maintenance Concerns (U.S. or
Canada)º earlier in this chapter.
File:prhsp.ex
Update:Fri Jun 23 19:34:09 1995

194
*
[HS06395(ALL)05/95]
Consumers wishing to obtain further information
about the program can obtain an information
booklet from your dealer or contact the
Provincial Administrator, Canadian Motor
Vehicle Arbitration Plan, at the address or
telephone number shown below.
*
[HS06396(ALL)05/95]
O & P Services
595 Bay Street Ð Suite 300
Toronto, Ontario
M5G 2C2
Telephone 1 (800) 207-0685
[HS06397(ALL)04/95]
This plan is not available in the province of
Quebec.
*
[HS06400(ALL)06/95]
Getting Help Outside the U.S.
and Canada
*
[HS06500(ALL)06/95]
Before you export your vehicle to a foreign
country, contact the appropriate foreign embassy
or consulate to make sure local regulations do
not prevent you from registering your vehicle.
Officials at the embassy can also help you decide
whether you should import your vehicle to that
country.
*
[HS06600(ALL)06/95]
Officials at the embassy or consulate can tell you
where to get unleaded fuel. If you cannot get
unleaded fuel or can get only fuel with an
anti-knock index that is lower than your vehicle
needs, contact a district or owner relations office
before you leave the U.S. or Canada.
*
[HS06700(ALL)06/95]
Use of leaded fuel in your vehicle without a
proper conversion may damage the effectiveness
of your emissions control system and may cause
engine knocking or serious engine damage. Ford
Motor Company is not responsible for any
damage that is caused by use of improper fuel.
File:prhsp.ex
Update:Fri Jun 23 19:34:09 1995

195
*
[HS06800(ALL)06/95]
You may also have difficulty importing your
vehicle back into the U.S. if you use leaded fuel.
*
[HS06900(ALL)06/95]
If your vehicle must be serviced while you are
traveling or living in Central or South America,
the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot
help you, write to:
*
[HS07000(ALL)06/95]
one inch art:0095024-A
*
[HS07100(ALL)06/95]
If you are in other foreign countries, contact the
nearest Ford dealership. If the dealership cannot
help you, they can direct you to the appropriate
Ford affiliate office.
*
[HS07200(ALL)06/95]
If you buy your vehicle in North America and
then relocate outside of the U.S. or Canada,
register your Vehicle Identification Number and
new address with Ford Motor Company Export
Operations.
File:prhsp.ex
Update:Fri Jun 23 19:34:09 1995

203
Servicing Your Probe
%*
[SV00300(ALL)03/95]
Service Made Easy
*
[SV00400(ALL)01/95]
Ford has two goals for servicing your vehicle.
*
[SV00500(ALL)01/95]
1. When we can, we design parts that do not
need to be serviced.
*
[SV00600(ALL)01/95]
2. We want to make servicing your vehicle as
easy as possible. To help you:
*
[SV00700(ALL)01/95]
q
We highlight do-it-yourself items in yellow in
the engine compartment so that you can find
them easily.
*
[SV00800(ALL)01/95]
q
When possible, we design parts Ð such as
the headlamp bulbs Ð that can be replaced
without tools.
*
[SV00900(ALL)05/94]
q
We give you a Maintenance Schedule that
makes tracking routine service for your
vehicle easy. The maintenance schedule is
located in theMaintenance Schedule and Record
booklet.
*
[SV00925(ALL)01/95]
This chapter tells you about the basic parts that
you need to check and service regularly.
*
[SV00930(ALL)02/95]
If your vehicle needs professional servicing, your
dealership can provide the parts and service
required. Check yourWarranty Information Booklet
to find out which parts and services are covered.
Also see theCustomer Assistancechapter of this
Owner Guide.
File:prsvp.ex
Update:Fri Jun 23 19:33:26 1995

204
*
[SV01000(ALL)03/95]
Ford Motor Company recommends that you
perform the Owner Maintenance Checks listed in
theMaintenance Schedule and Recordbooklet.
These services are important for the proper
operation of your vehicle. In addition to the
conditions listed in the Owner Maintenance
Checklist, be alert for any unusual noise,
vibration, or other indication that your vehicle
may need service. If you do notice something
unusual, see that your vehicle is serviced
promptly.
*
[SV01100(ALL)09/93]
Use only recommended fuels, lubricants, fluids,
and service parts that meet Ford Motor
Company specifications. Motorcraft parts are
designed and built to provide the best
performance in your vehicle. Using these parts
for replacement is your assurance that Ford-built
quality stays in your vehicle.
%*
[SV01150(ALL)04/95]
NOTE: Always dispose of used automotive
fluids in a responsible manner. Follow
your community's standards for
disposing of these types of fluids. Call
your local recycling center to find out
about recycling automotive fluids.
*
[SV01600(ALL)03/95]
Precautions When Servicing Your
Vehicle
*
[SV01700(ALL)01/95]
Be especially careful when inspecting or
servicing your vehicle. Here are some general
precautions for your safety:
%*
[SV01800(ALL)03/95]
q
Do not work on a hot engine. The engine
cooling fan may come on unexpectedly.
Always turn the engine off and let it cool.
File:prsvp.ex
Update:Fri Jun 23 19:33:26 1995

210 %
*
[SV05600(ALL)04/95]
Cleaning the Engine
*
[SV05610(ALL)04/95]
A clean engine is more efficient because the
engine is able to cool properly. A build up of
grease and dirt acts as an insulator, keeping the
engine warmer than normal.
*
[SV05620(ALL)05/95]
q
Extreme care must be used if a power washer
is used to clean the engine. The high pressure
fluid could penetrate sealed parts and
assemblies causing damage or malfunctions.
*
[SV05630(ALL)04/95]
q
In order to avoid possible cracking of the
engine block or fuel injection pump, do not
spray a hot engine or injection pump with
cold water.
*
[SV05640(ALL)06/95]
q
The alternator, distributor and air intake must
be covered. Covering these components will
help prevent water damage.
*
[SV05650(ALL)04/95]
Never wash or rinse the engine while it is
running. Water getting into the engine may
cause internal damage.
*
[SV06100(ALL)03/95]
Filling the Fuel Tank
[SV06200(ALL)03/90]
Fuel filler door release lever
[SV06300(ALL)11/91]
Your vehicle is equipped with a fuel filler door
release. To open the fuel filler door, pull up on
the release lever which is located in front of the
driver's seat and near the door.
[SV06350(ALL)01/94]
Remote Fuel Filler-Lid Release Override
[SV06410(ALL)01/95]
If the release does not operate, open the
hatchback, remove the trim on the left rear side,
reach into the opening and pull the latch toward
the rear (see the service manual for trim
removal). You should wear gloves to protect
your hands from any sharp edges when you use
the fuel filler-lid release override.
File:prsvp.ex
Update:Fri Jun 23 19:33:26 1995