1996 FORD AEROSTAR service

226
*
[RE00910(ALL)07/95]
If the acid touches someone's skin, eyes, or
clothing, immediately flush the area with water
for at least 15 minutes. If someone swallows the
acid, have him or her drink lots of milk or water
first, then Milk of Magnesia, a beaten egg, or
vegetable oil. Call a doctor immediately.
*
[RE00950(ALL)06/95]
RWARNING
Do not push-start your vehicle. You could
damage the catalytic converter. For further
information, seeJumper Cablesin the
Index.
*
[RE01000(ALL)03/95]
To avoid damaging your vehicle or your battery,
and to avoid injury to yourself, follow these
directions for preparing your vehicle to
jump-start and connecting the jumper cables in
the order they are given. If in doubt, call for
road service.
*
[RE01100(ALL)03/95]
Preparing Your Vehicle
*
[RE01200(ALL)03/95]
1. Your vehicle has a 12-volt starting system, so
you need to use a 12-volt jumper system.
You will damage your starting motor,
ignition system, and other electrical parts if
you connect them to a 24-volt power supply
(either two 12-volt batteries in series or a
24-volt generator set).
*
[RE01300(ALL)03/95]
2. Do not disconnect the battery of the disabled
vehicle. You could damage the vehicle's
electrical system.
*
[RE01400(ALL)04/95]
3. Park the booster vehicle close to the hood of
the disabled vehicle.Make sure the vehicles
do not touch each other.Set the parking
brake on both vehicles and stay clear of the
engine cooling fan and other moving parts.
File:12cprea.ex
Update:Tue Aug 29 17:46:27 1995

245
Customer Assistance
%*
[HS00205(ALL)06/94]
Roadside Assistance
*
[HS00210(ALL)08/95]
Ford Motor Company has set up a 24-hour,
seven-day-a-week hotline with trained operators
who put you in touch with the help you need if
you experience a problem with your vehicle.
This complimentary service is provided to you
throughout your warranty period of 3 years or
36,000 miles (60,000 km), whichever comes first.
To purchase Roadside Assistance coverages
beyond this period (available through Ford Auto
Club in the United States or Ford and
Lincoln-Mercury dealers in Canada), contact
your Ford or Lincoln-Mercury dealer.
*
[HS00215(ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00220(ALL)06/94]
q
Mount your spare if you have a flat tire.
*
[HS00225(ALL)06/94]
q
Jump-start your battery if it is dead.
*
[HS00230(ALL)06/94]
q
Unlock your vehicle if you are locked out.
*
[HS00235(ALL)06/94]
q
Bring you fuel if you run out.
*
[HS00240(ALL)06/94]
q
Tow your vehicle if you are stranded. Even
non-warranty related tows, like accidents or
getting stuck in mud or snow, are covered
(some exclusions apply, such as impound
towing and repossession).
File:13cphsa.ex
Update:Tue Aug 29 17:46:53 1995

246
*
[HS00245(ALL)06/94]
How to use Roadside Assistance
*
[HS00250(ALL)06/94]
Your Roadside Assistance identification card can
be found in the Owner Guide portfolio in your
glove compartment. Complete the card and place
it in your wallet for quick reference.
*
[HS00255(ALL)04/95]
To receive roadside assistance in the United
States call 1-800-241-FORD (in Canada call
1-800-665-2006).
*
[HS00260(ALL)04/95]
Should you need to arrange for roadside
assistance yourself, Ford Motor Company will
reimburse the reasonable cost. To obtain
information about reimbursement call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00300(ALL)01/95]
If You Have a Service Problem
*
[HS00400(ALL)01/95]
Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service
your vehicle for you. This chapter tells you how
to get service or maintenance for your vehicle.
%*
[HS00550(ALL)02/95]
Service/Maintenance Concerns
(U.S. or Canada)
*
[HS00600(ALL)04/95]
Ford recommends taking your vehicle to your
selling dealer who wants to ensure your
continued satisfaction. You may, however, take
your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your
dealer will be able to resolve your concern.
*
[HS00700(ALL)04/95]
If you are not satisfied with the service you
received from your dealership's service
department, talk to the service manager at the
dealership, or if you still are not satisfied, talk to
the owner or general manager of the dealership.
In most cases, you will have your concern
resolved at this level.
File:13cphsa.ex
Update:Tue Aug 29 17:46:53 1995

247
*
[HS01000(ALL)03/95]
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
%*
[HS01120(ALL)03/95]
one inch art:0060100-E
*
[HS01130(ALL)03/95]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
%*
[HS01140(ALL)04/95]
one inch art:0060101-C
*
[HS01200(ALL)04/95]
To process your request, the Ford Customer
Assistance Center needs the following
information:
*
[HS01300(ALL)04/95]
q
your telephone number (both business and
home)
*
[HS01400(ALL)04/95]
q
the name of the dealer and the city where the
dealership is located
*
[HS01500(ALL)03/95]
q
the year and make of your vehicle
*
[HS01550(ALL)03/95]
q
the date purchased
*
[HS01600(ALL)03/95]
q
the current mileage on your vehicle
*
[HS01700(ALL)03/95]
q
your Vehicle Identification Number (VIN)
(listed on your owner card)
File:13cphsa.ex
Update:Tue Aug 29 17:46:53 1995

248
*
[HS01800(ALL)05/95]
If you have any questions or concerns that the
dealership cannot answer, contact the Customer
Assistance Center.
*
[HS02200(ALL)03/95]
If you still have a service or product complaint,
you may wish to contact the Dispute Settlement
Board (U.S. only) or the Canadian Motor Vehicle
Arbitration Plan (CAMVAP) in Canada.
%
*
[HS02300(ALL)02/95]
The Dispute Settlement Board
(U.S. Only)
*
[HS02400(ALL)03/95]
The Dispute Settlement Board is a voluntary,
independent dispute-settlement program
available free to owners or lessees of qualifying
Ford Motor Company vehicles.
*
[HS02500(ALL)01/95]
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this process at any time without
notice and without incurring obligations.
*
[HS02600(ALL)01/95]
What Kind of Cases Does the Board
Review?
*
[HS02700(ALL)08/95]
The Board reviews unresolved warranty
performance complaints on Ford, Mercury and
Lincoln cars and Ford and Mercury Light Trucks
under warranty that have not been resolved by a
dealer or Ford Motor Company.
*
[HS02750(ALL)03/95]
The Board does not review issues involving:
*
[HS02800(ALL)01/95]
q
A non-Ford product
*
[HS02900(ALL)01/95]
q
A non-Ford dealership
*
[HS03100(ALL)01/95]
q
A vehicle sales transaction
*
[HS03200(ALL)01/95]
q
A request for reimbursement of consequential
expenses unless incidental to a service or
product complaint being reviewed
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Update:Tue Aug 29 17:46:53 1995

251
*
[HS05100(ALL)04/95]
What is the Review Process?
*
[HS05200(ALL)04/95]
Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number
assigned to your application and the local Board
address. At the same time, your dealer and Ford
Motor Company representative are asked to
submit statements.
*
[HS05300(ALL)04/95]
To review your case properly, the Board needs
the following information:
*
[HS05400(ALL)04/95]
q
legible copies of all documents and
maintenance or repair orders that relate to
the case
*
[HS05500(ALL)08/95]
q
the year, make, model, and vehicle
identification number (VIN)
*
[HS05600(ALL)04/95]
q
the date you bought your vehicle
*
[HS05700(ALL)04/95]
q
the date of repair and the mileage at the time
of repair
*
[HS05800(ALL)04/95]
q
the current mileage
*
[HS05900(ALL)04/95]
q
the name of the dealer who sold you the
vehicle or who serviced your vehicle
*
[HS06000(ALL)04/95]
q
a brief description of your unresolved
complaint
*
[HS06100(ALL)05/95]
q
a brief summary of actions that were taken
with the dealer and Ford Motor Company
*
[HS06200(ALL)05/95]
q
the names (if known) of all people you
contacted at the dealership
*
[HS06300(ALL)04/95]
q
a description of the action you want done to
resolve your concern.
*
[HS06305(ALL)07/95]
Should your application NOT qualify for review,
an explanation will be mailed to you.
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Update:Tue Aug 29 17:46:53 1995

253
%*
[HS07700(ALL)05/95]
Ford of Canada Customer
Assistance
*
[HS07850(ALL)03/95]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
*
[HS07950(ALL)03/95]
one inch art:0060101-C
%*
[HS08100(ALL)03/95]
Canadian Motor Vehicle Arbitration Plan
(CAMVAP)
*
[HS08200(ALL)03/95]
If a specific item of concern arises, where a
solution cannot be reached between a vehicle
owner, Ford of Canada, and/or one of its
dealers (that all parties can agree upon), the
owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
*
[HS08300(ALL)08/95]
CAMVAP uses the services of Provincial
Administrators to assist consumers in scheduling
and preparing for their arbitration hearings.
However, before you can proceed with
CAMVAP you must follow your manufacturer's
dispute resolution process as outlined under
Service/Maintenance Concerns (U.S. or Canada)
earlier in this chapter.
File:13cphsa.ex
Update:Tue Aug 29 17:46:53 1995

254
*
[HS08400(ALL)05/95]
Consumers wishing to obtain further information
about the program can obtain an information
booklet from your dealer or contact the
Provincial Administrator, Canadian Motor
Vehicle Arbitration Plan, at the address or
telephone number shown below.
*
[HS08450(ALL)05/95]
O & P Services
595 Bay Street Ð Suite 300
Toronto, Ontario
M5G 2C2
Telephone 1 (800) 207-0685
*
[HS08500(ALL)04/95]
This plan is not available in the province of
Quebec.
%
*
[HS08600(ALL)06/95]
Getting Help Outside the U.S.
and Canada
*
[HS08700(ALL)06/95]
Before you export your vehicle to a foreign
country, contact the appropriate foreign embassy
or consulate to make sure local regulations do
not prevent you from registering your vehicle.
Officials at the embassy can also help you decide
whether you should import your vehicle to that
country.
*
[HS08800(ALL)06/95]
Officials at the embassy or consulate can tell you
where to get unleaded fuel. If you cannot get
unleaded fuel or can get only fuel with an
anti-knock index that is lower than your vehicle
needs, contact a district or owner relations office
before you leave the U.S. or Canada.
*
[HS08900(ALL)06/95]
Use of leaded fuel in your vehicle without a
proper conversion may damage the effectiveness
of your emissions control system and may cause
engine knocking or serious engine damage. Ford
Motor Company is not responsible for any
damage that is caused by use of improper fuel.
File:13cphsa.ex
Update:Tue Aug 29 17:46:53 1995