1996 CHEVROLET TRACKER phone

Adding Equipment to Your Air
Bag-Equipped Geo
@ If I add a push bumper or a bicycle rack to the
front
of my vehicle, will it keep the air bags
from working properly?
A: As long as the push bumper or bicycle rack is
attached to your vehicle so that the vehicle’s basic
structure isn’t changed,
it’s not likely to keep the
air bags from working properly in a crash.
@ Is there anything I might add to the front of the
vehicle that
could keep the air bags from
working properly?
A: Yes. If you add things that change your vehicle’s
frame, bumper system, front end sheet metal or
height, they may keep the air bag system
from
working properly. Also, the air bag system may not
work properly if you relocate any of the air bag
sensors.
If you have any questions about this, you .
should contact Customer Assistance before you
modify your vehicle. (The phone numbers and
addresses for Customer Assistance are in Step Two
of the Customer Satisfaction Procedure
in this
manual.
See “Customer Satisfaction Procedure”
in the Index.)
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To help avoid bearing loss or darnage:
Adjust the volume control to the lowest setting.
Increase volume slowly until you hear comfortably
and clearly.
NOTICE:
Before you add any sound equipment to your
vehicle
-- like a tape player, CB radio, mobile
telephone or two-way radio
-- be sure you can add
what you want. If you can, it’s very important to
do
it properly. Added sound equipment may
interfere with the operation of your vehicle’s
engine, Delco radio
or other systems, and even
damage them.
Your vehicle’s systems may
interfere with the operation of sound equipment
that
has been added improperly.
So, before adding sound equipment, check with
your dealer
and be sure to check Federal rules
covering mobile radio and telephone units.
Care of Your Cassette Tape Player
A tape player that is not cleaned regularly can cause
reduced sound quality, ruined cassettes
or a damaged
mechanism. Cassette tapes should be stored in their
cases
away from contaminants, direct sunlight and
extreme heat.
If they aren’t, they may not operate
properly or may cause failure of the tape player.
Your tape player should be cleaned regularly after
every 50 hours of use. Your radio may display CLN
to indicate that you have used your tape player for
50 hours without resetting the tape clean timer. If you
notice
a reduction in sound quality, try a known good
cassette to see if the tape or the tape player is at fault.
If this other cassette has no improvement in sound
quality, clean the tape player.
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Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride
on the water.
This can happen if the road is wet enough and you’re
going fast enough. When your vehicle is hydroplaning,
it has little or no contact with the road.
Hydroplaning doesn’t happen often. But
it can if your
tires haven’t much tread
or if the pressure in one or
more is low. It can happen if a lot
of water is standing on
the road. If you can see reflections from trees, telephone
poles or other vehicles, and raindrops “dimple” the
water’s surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There
just isn’t a hard and fast rule about hydroplaning. The
best advice is to slow down when it is raining.
Driving Through Deep Standing Water
NOTICE:
If you drive too quickly through deep puddles or
standing water, water can come
in through your
engine’s air intake and badly damage your
engine. Never drive through water that is slightly
lower than the underbody
of your vehicle. If you
can’t avoid deep puddles or standing water, drive
through them very slowly.
r
Some Other Rainy Weather Tips
Besides slowing down, allow some extra following
distance. And be especially careful when you pass
another vehicle.
Allow yourself more clear room
ahead, and be prepared to have your view restricted
by road spray.
“Tires”
in the Index.)
Have good tires with proper tread depth. (See
1.
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GeGB Section 8 Customer Assistance Information
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Here you will find out how to contact Chevrolet/Geo if Customer Satisfaction Procedure
you need assistance. This section also tells you how to
obtain service publications and how to report any
safety defects.
This section includes information on:
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The Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line -- Alternative Dispute
Resolution Program
Reporting Safety Defects
Service and Owner Publications
Your satisfaction and goodwill are important to your
dealer and Chevrolet/Geo. Normally, any concern
you
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For prompt assistance, please have the following information available to give the Customer
Assistance Representative:
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Your name, address, hqme and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left
of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call us so we can give your inquiry
prompt attention. However, if you wish to write
Chevrolet/Geo, write to:
Chevrolet/Geo Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047 Refer to your
Warranty and Owner Assistance
Information booklet for addresses of Canadian and
GM Overseas offices.
When contacting Chevrolet/Geo, please remember that
your concern will likely be resolved by the dealer, using
the dealer’s facilities, equipment and personnel. That
is
why we suggest you follow Step One first if you have
a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet/Geo
has TTY equipment available at its
Customer Assistance Center. Any TTY user can
communicate with Chevrolet/Geo
by dialing:
1-800-833-CHEV. (TTY users in Canada can dial
1-800-263-3830.)
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Chevrolet/Geo Roadside Assistance
Program
To enhance Chevrolet/Geo's strong commitment to
customer satisfaction, Chevrolet/Geo
is excited to
announce
the establishment of the Chevrolet/Geo
Roadside Assistance Center.
As the owner of a 1996
Chevrolet/Geo, membership
in Roadside Assistance
is free. Roadside
Assistance
is available 24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(1-800-243-8872). This toll-free number will
provide
you over-the-phone roadside assistance with minor
mechanical problems.
If your problem cannot be
resolved over the phone, our advisors have access to
a nationwide network of dealer recommended service
providers. Roadside membership is free, however some
services may incur costs.
Roadside offers two levels
of service to the customer,
Basic Cure and Courtesy" Care:
0 Toll-free number, 1 -800-CHEV-USA
0 Free towing for warranty repairs
0 Basic over-the-phone technical advice
Available dealer services at reasonable costs (ie., wrecker
services, locksmith/key service, glass repair, etc.)
ROADSIDE Courtesy " Care PROVIDES:
Roadside Basic Care services (as outlined above)
Plus:
FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
a FREE Lochmith/Key Service (when keys are lost
on the road or locked inside)
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FREE Flat Tire Service (spare installed on the road)
FREE Jump Start (at home or on the road)
FREE Fuel Delivery ($5 of fuel delivered on
the road)
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction with the
coverage provided by the BUMPER-TO-BUMPER
New Vehicle Limited Warranty to eligible purchasers
of
1996 Chevrolet/Geo passenger car and light duty trucks.
(Please see your selling dealer for details.)
Note:
Courtesy Care is available to Retail and Retail Lease
Customers operating 1996 and newer Chevrolet/Geo
vehicles for a period
of 36 months/36,000 miles. All
Courtesy Care services must be pre-arranged by
Chevrolet/Geo Roadside or dealer Service Management.
Basic Care and Courtesy Care are not part of or
included in the coverage provided
by the New Vehicle
Limited Warranty. Chevrolet/Geo reserves the right to
modify or discontinue
Basic Care and Courtesy Care
at any time. For complete
program details, see your Chevrolet/Geo
dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
Telephone number where you can be reached
0 Vehicle mileage
Description of problem
Please refer to the Roadside Assistance brochure
inside your owner information portfolio for full
program details.
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GM Participation in BBB AUTO
LINE -- Alternative Dispute
Resolution Program*
*This program may not be available in all states,'
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves
the right to change eligibility
limitations and/or to discontinue its participation in
this program.
Both Chevrolet/Geo and your Chevrolet/Geo dealer
are
committed to making sure you are completely satisfied
with your new vehicle. Our experience has shown that, if a
situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There
may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs
or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Chevrolet/Geo voluntarily participates in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free
of charge
to customers who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard Suite
800
Arlington, VA 22203
Telephone:
1-800-955-5 100
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