1996 CHEVROLET MONTE CARLO phone

Downloaded from www.Manualslib.com manuals search engine To help avoid hearing loss or damage:
0 Adjust the volume control to the lowest setting.
0 Increase volume slowly until you hear comfortably
and clearly.
NOTICE:
Before you add any sound equipment to your
vehicle
-- like a tape player, CB radio, mobile
telephone or two-way radio
-- be sure you can
add what you want.
If you can, it’s very
important to do it properly. Added sound
equipment may interfere with the operation
of your vehicle’s engine, Delco radio or
other systems, and even damage them. Your
vehicle’s systems may interfere with the
operation
of sound equipment that has been
added improperly.
So, before adding sound equipment, check with
your dealer and be sure to check Federal rules
covering mobile radio and telephone units.
Care of Your Cassette Tape Player
A tape player that is not cleaned regularly can cause
reduced sound quality, ruined cassettes or a damaged
mechanism. Cassette tapes should be stored in their
cases away from contaminants, direct sunlight and
extreme heat. If they aren’t, they may not operate
properly or may cause failure of the tape player.
Your tape player should be cleaned regularly after every
50 hours of use. Your radio may display CLN to indicate
that you have used your tape player for
50 hours without
resetting
the tape clean timer. If you notice a reduction in
sound quality,
try a known good cassette to see if the tape
or the tape player is at fault.
If this other cassette has no
improvement
in sound quality, clean the tape player.
Cleaning may be done with a scrubbing action,
non-abrasive cleaning cassette with pads which scrub
the tape head as the hubs of the cleaner cassette turn. It
is normal for the cassette to eject while cleaning. Insert
the cassette at least three times to ensure thorough cleaning.
A scrubbing action cleaning cassette is
available through your Chevrolet dealer.
.. 1 3-21

Downloaded from www.Manualslib.com manuals search engine Driving too fast through large water puddles or even
going through some car washes can cause problems, too.
The water may affect your brakes. Try
to avoid puddles.
But if you can’t,
try to slow down before you hit them.
Wet brakes can cause accidents. They won’t work
well in a quick stop and may cause pulling to one
side. You could lose control
of the vehicle.
After driving through
a large puddle of water or
a car wash, apply your brake pedal lightly until
your brakes work normally.
Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the water.
This can happen if
the road is wet enough and you’re
going fast enough. When your vehicle is hydroplaning,
it has little or no contact with the road.
Hydroplaning doesn’t happen often.
But it can if your
tires haven’t much tread or
if the pressure in one or
more is
low. It can happen if a lot of water is standing on
the road.
If you can see reflections from trees, telephone
poles or other vehicles, and raindrops “dimple” the
water’s surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There
just isn’t
a hard and fast rule about hydroplaning. The
best advice is to slow down when it is raining.

Downloaded from www.Manualslib.com manuals search engine e Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you
need assistance. This section also tells you how to obtain
service publications and
how to report any safety defects.
This section includes information on:
0 The Customer Satisfaction Procedure
Customer Assistance for Text Telephone (TTY)
Users
0 Roadside Assistance
0 Courtesy Transportation
0 BBB Auto Line - Alternative Dispute
Resolution Program
Reporting Safety Defects
0 Service and Owner Publications
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Chevrolet. Normally, any concern you may
s-1

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
0 Your name, address, home and business
telephone numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title,
or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However,
if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy,
MI 48007-7047 Refer to your
Warranty and Owner Assistance
Information booklet for addresses of Canadian and
GM Overseas offices.
When contacting Chevrolet, please remember that your
concern will likely be resolved by the dealer, using
the
dealer’s facilities, equipment and personnel. That is
why we suggest you follow Step One first if you have
a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available
at its Customer
Assistance Center. Any TTY user can communicate with
Chevrolet by dialing: 1-800-833-CHEV. (TTY users
in
Canada can dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine Chevrolet Roadside Assistance Program
To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment
of the Chevrolet/Geo Roadside Assistance
Center.
As the owner of a 1996 Chevrolet/Geo,
membership in Roadside Assistance is free.
~~~ ~~ ~
~~ ~~
Roadside Assistance is available 24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor
mechanical problems. If your problem cannot be
resolved over the phone, our advisors have access to a nationwide network of dealer recommended service
providers. Roadside memliership
is free, however some
services may incur costs.
Roadside offers two levels of service to the customer,
.
Basic Care and Courtesy" Care:
0 Toll-free number, 1 -800-CHEV-USA
0 Free towing for warranty repairs
0 Basic over-the-phone technical advice
0 Available dealer services at reasonable costs (ie.,
wrecker services, locksmith/key service, glass
repair, etc.)
ROADSIDE
Courtesy Care PROVIDES:
0 Roadside Basic Care services (as outlined above)
Plus:
0 FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
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'

Downloaded from www.Manualslib.com manuals search engine 0 FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)
0 FREE Flat Tire Service (spare installed on the road)
FREE Jump Start (at home or on the road)
FREE Fuel Delivery ($5 of fuel delivered on
the road)
Chevrolet/Geo offers Courtesy Transportation
for customers needing warranty service. Courtesy
Transportation will be offered in conjunction
with the
coverage provided by
the BUMPER-TO-BUMPER
New Vehicle Limited Warranty to eligible purchasers
of
1996 ChevroletlGeo passenger car and light duty trucks.
(Please see your selling dealer for details.)
Note:
Courtesy Care is available to Retail and Retail Lease
Customers operating
1996 and newer Chevrolet/Geo
vehicles for a period of
36 months/36,000 miles,
whichever occurs first. All
Courtesy Care services must
be pre-arranged by Chevrolet Roadside or Dealer
Service Management.
Basic Cclre and Courtesy Care are not part of or
included
in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue
Basic Cue and Courtesy Care
at any time. For
complete program details, see your Chevrolet/Geo
dealer
to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you
with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance
when calling, please have the
following available to give to the advisor:
Vehicle Identification Number
0 License plate number
0 Vehicle color
0 Vehicle location
0 Telephone number where you can be reached
Vehicle mileage
Description of problem
Please refer to the Roadside Assistance brochure inside
your owner information portfolio for
full program details.

Downloaded from www.Manualslib.com manuals search engine ror warranty repairs during the Complete Vehicle
Coverage period
in the New Vehicle Limited Warranty,
interim transportation
may be available under the
Courtesy Transportation Program. Please consult your
dealer for details. The Roadside Assistance program is
available only
in the United States and Canada.
GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution Program*
‘$This program may not be available in all states,
depending on state law. Canadian owners refer
to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility limitations andor to discontinue its participation
in
this program.
Both Chevrolet and your Chevrolet dealer are committed to making sure you are completely satisfied with your new
vehicle. Our experience
has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier
in this section is very successful. There
may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates
in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease
a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
8-7

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has
a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K 1 G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222-
1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, Michigan 48007-7047
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel
Sam Drive
Oshawa, Ontario
L 1 H 8P7
Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
. . . . . . . 1-800-55 1-4 I23
Canada ............ 1-800-668-5539
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