1996 CHEVROLET MONTE CARLO service

Downloaded from www.Manualslib.com manuals search engine Part C: Periodic Maintenance
Inspections
Listed below are inspections and services which should be
performed at least twice
a year (for instance, each spring
and fall). You should let your
GM dealer’s service
department or other qualified service center do these jobs.
Make sure any necessary repairs are completed at once.
Proper procedures to perform these services may be
found
in a Chevrolet service manual. See “Service and
Owner Publications”
in the Index.
Steering, Suspension and Front-Wheel-Drive
Axle Boot and Seal Inspection
Inspect the front and rear suspension and steering
system for damaged, loose or missing parts, signs of
wear, or lack of lubrication. Inspect the power steering
lines and hoses for proper hookup, binding, leaks,
cracks, chafing, etc. Clean and then inspect the drive
axle boot seals for damage, tears or leakage. Replace
seals if necessary.
Exhaust System Inspection
Inspect the complete exhaust system. Inspect the body
near the exhaust system.
Look for broken, damaged,
missing or out-of-position parts
as well as open seams, holes, loose connections,
or other conditions which
could cause
a heat build-up in the floor pan or could let
exhaust fumes into the vehicle. See “Engine Exhaust’’ in
the Index.
Radiator and Heater Hose Inspection
Inspect the hoses and have them replaced if they are
cracked, swollen or deteriorated. Inspect all pipes,
fittings and clamps; replace
as needed.
Throttle Linkage Inspection
Inspect the throttle linkage for interference or binding,
and for damage or missing parts. Replace parts
as
needed. Replace any cables that have high effort or
excessive wear.
Do not lubricate accelerator and cruise
control cables.
Brake System Inspection
Inspect the complete system. Inspect brake lines and
hoses for proper hookup, binding, leaks, cracks, chafing,
etc. Inspect disc brake pads for wear and rotors for
surface condition. Also inspect drum brake linings for
wear and cracks. Inspect other brake parts, including
drums, wheel cylinders, calipers, parking brake, etc.
Check parking brake adjustment. You may need to have
your brakes inspected more often if your driving habits
or conditions result
in frequent braking.

Downloaded from www.Manualslib.com manuals search engine Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in the boxes provided after the maintenance interval. Any
additional information from “Owner Checks and
Services” or “Periodic Maintenance”
can be added on
the following record pages. Also,
you should retain all
maintenance receipts. Your owner information portfolio
is
a convenient place to store them.
Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED
SERVICED
BY READING
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Downloaded from www.Manualslib.com manuals search engine Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED SERVICED
BY READING
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Downloaded from www.Manualslib.com manuals search engine e Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you
need assistance. This section also tells you how to obtain
service publications and
how to report any safety defects.
This section includes information on:
0 The Customer Satisfaction Procedure
Customer Assistance for Text Telephone (TTY)
Users
0 Roadside Assistance
0 Courtesy Transportation
0 BBB Auto Line - Alternative Dispute
Resolution Program
Reporting Safety Defects
0 Service and Owner Publications
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Chevrolet. Normally, any concern you may
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Downloaded from www.Manualslib.com manuals search engine have with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. Chevrolet
has empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern to
your complete satisfaction. If your concern has not been
resolved to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the Sales, Service, or Parts Manager,
contact the owner
of the dealership or the General
Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the Chevrolet Customer Assistance Center
by
calling 1-800-222-1020. In Canada, contact GM of
Canada Customer Assistance Center
in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854 (French). For help outside
of the United States and Canada, call
the following numbers
as appropriate:
In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
0 In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-4 135
(English) or 1-800-75 1-4 136 (Spanish)
0 In the Bahamas: 1-800-389-0009
0 In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0 122
0 In all other Caribbean countries: 1-809-763-13 15
0 In other overseas locations, call GM North American
Export Sales
in Canada at: 1-905-644-41 12
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Downloaded from www.Manualslib.com manuals search engine Chevrolet Roadside Assistance Program
To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment
of the Chevrolet/Geo Roadside Assistance
Center.
As the owner of a 1996 Chevrolet/Geo,
membership in Roadside Assistance is free.
~~~ ~~ ~
~~ ~~
Roadside Assistance is available 24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor
mechanical problems. If your problem cannot be
resolved over the phone, our advisors have access to a nationwide network of dealer recommended service
providers. Roadside memliership
is free, however some
services may incur costs.
Roadside offers two levels of service to the customer,
.
Basic Care and Courtesy" Care:
0 Toll-free number, 1 -800-CHEV-USA
0 Free towing for warranty repairs
0 Basic over-the-phone technical advice
0 Available dealer services at reasonable costs (ie.,
wrecker services, locksmith/key service, glass
repair, etc.)
ROADSIDE
Courtesy Care PROVIDES:
0 Roadside Basic Care services (as outlined above)
Plus:
0 FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
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Downloaded from www.Manualslib.com manuals search engine 0 FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)
0 FREE Flat Tire Service (spare installed on the road)
FREE Jump Start (at home or on the road)
FREE Fuel Delivery ($5 of fuel delivered on
the road)
Chevrolet/Geo offers Courtesy Transportation
for customers needing warranty service. Courtesy
Transportation will be offered in conjunction
with the
coverage provided by
the BUMPER-TO-BUMPER
New Vehicle Limited Warranty to eligible purchasers
of
1996 ChevroletlGeo passenger car and light duty trucks.
(Please see your selling dealer for details.)
Note:
Courtesy Care is available to Retail and Retail Lease
Customers operating
1996 and newer Chevrolet/Geo
vehicles for a period of
36 months/36,000 miles,
whichever occurs first. All
Courtesy Care services must
be pre-arranged by Chevrolet Roadside or Dealer
Service Management.
Basic Cclre and Courtesy Care are not part of or
included
in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue
Basic Cue and Courtesy Care
at any time. For
complete program details, see your Chevrolet/Geo
dealer
to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you
with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance
when calling, please have the
following available to give to the advisor:
Vehicle Identification Number
0 License plate number
0 Vehicle color
0 Vehicle location
0 Telephone number where you can be reached
Vehicle mileage
Description of problem
Please refer to the Roadside Assistance brochure inside
your owner information portfolio for
full program details.

Downloaded from www.Manualslib.com manuals search engine c -nadian Roaa; le mce 0
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
-tesy Transportati
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction
with the
coverage provided by the BUMPER-TO-BUMPER
New Vehicle Limited Warranty to retail purchasers of
1996 ChevroletIGeo passenger cars and light duty trucks
(please see your selling dealer for details).
Courtesy Transportation includes:
0 One way shuttle ride for any warranty repair
completed during the same day.
Up to $30 maximum daily vehicle rental allowance
for any overnight warranty repair
up to 5 days, OR
0 Up to $30 maximum daily cab, bus, or other
transportation allowance in
lieu of rental for any
overnight warranty repair up to
5 days, OR
0
0
Up to $10 daily fuel allowance for rides provided by
another person (i.e., friend, neighbor, etc.)
in lieu of
rental for any overnight warranty repair up to
5 days.
Note: All Courtesy Transportation arrangements
will be administered by your Chevrolet/Geo dealer
service management. Claim amounts should reflect
all actual costs.
Chevrolet/Geo Courtesy Transportation is not part of
the BUMPER-TO-BUMPER New Vehicle Limited
Warranty. Chevrolet/Geo reserves the right to make
any changes or discontinue Courtesy Transportation
at any time without notification.
For additional program details, contact your
Chevrolet/Geo dealer.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
Some state insurance regulations make
it impractical to
rent vehicles to people under 2
1 years of age. If you are
under
21 and have difficulty renting a vehicle, Chevrolet
will reimburse up to $30/day for documented
transportation you receive.
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