1996 CADILLAC DEVILLE key

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Section 7 Customer Assistance Information
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Here you will find out how to contact Cadillac if you
need assistance. This section also tells you
how to obtain
service publications and
how to report any safety
defects.
This section includes information on:
The Customer Satisfaction Procedure
Customer Assistance for Text Telephone (TTY)
Roadside Service Users
Gold Key Courtesy Transportation
BBB Auto Line - Alternative Dispute Resolution
Program
0 Reporting Safety Defects
0 Service and Owner Publications
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Cadillac. Normally, any concern
you may
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Gold Key Courtesy Transportation
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One of your Cadillac Owner Privileges is Gold Key
Courtesy Transportation. It's one more example of
Cadillac's commitment to provide the services you
expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where
you need to be when your Cadillac is in the dealership
for warranty service.*
Courtesy Vehicle
Gold Key Courtesy Transportation provides you with
transportation if your car requires warranty repairs.
Shuttle Service
Warranty work can frequently be handled in one day, but
there is no reason
for you to wait around. Cadillac helps
eliminate inconvenience to you with transportation alternatives.
Gold Key Courtesy Transportation provides shuttle
service for same day warranty
work. Your Cadillac
dealer can get you where you need
to be with minimal
interruption
of your daily schedule.*
In Canada, for warranty repairs during the Complete
Vehicle Coverage period in the New Vehicle Limited
Warranty, interim transportation may be available under
the Courtesy Transportation Program. Please consult your dealer for details.
Miscellaneous Service
Gold Key Courtesy Transportation also provides various
reimbursements for overnight repairs, such as
transportation obtained independently, cab fare
or
reasonable fuel expenses for a ride provided by another
individual.*
*Please ask about specific Gold Key Courtesy
Transportation be rtefits ofered by your Cadillac dealer.
Your dealer will provide you with a courtesy vehicle if
one is available.
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Section 8 Index
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A/C Off For Engine Protection Message ............ 2-76
AirBag
....................................... 1-20
How Does it Restrain .......................... 1-24
How it Works
................................ 1-22
Location
.................................... 1-22
Readiness Light
......................... 1.22. 2.64
Servicing
................................... 1-26
What Makes it Inflate
.......................... 1-24
What Will
You See After it Inflates ............... 1-25
When Should it Inflate ......................... 1-24
Aircleaner
.................................... 6-14
Air Conditioning Refrigerants ................ 6-64. 6-65
Alarm. Theft-Deterrent
.......................... 2- 12
Alignment and Balance. Tire
...................... 6-41
Aluminum Wheels, Cleaning
...................... 6-50
Antenna, Power
................................ 3-32
Antifreeze
..................................... 6-20
Anti-Lock Brakes
...................................... 4-6
Anti-Lockout Feature
............................ 2-6
Anti-Theft. Radio
.............................. 3-29
Appearance Care
............................... 6-44
Air Conditioning
................................ 3-5
Air
Control, Climate Control System ................. 3-2
Brake System Warning Light
................ 2-67. 4-6
Appearance Care Materials Chart .................. 6-52 Apply Brake to Shift Message
..................... 2-76
Arbitration Program
.............................. 7-8
Armrest. Storage
............................... 2-52
Ashtrays
...................................... 2-53
Assist Handles
................................. 2-55
Astroroof
..................................... 2-56
Audio Controls. Steering Wheel Touch Control
....... 3-29
Audio Equipment. Adding
........................ 3-30
Audio Systems
................................. 3-10
Automatic DoorLocks
................................... 2-4
Overdrive
................................... 2-21
Pull-Down Feature
............................ 2-11
Shifting
..................................... 2-19
Transaxle Fluid
............................... 6-17
Transaxle Operation
........................... 2-19
Battery ...................................... 6-29
Charging System Indicator Light
................. 2-65
Guard Storage
............................... 2-45
Inadvertent Power Saver
....................... 2-45
Jump Starting
................................. 5-3
No Charge Message ........................... 2-76
Replacement. Keyless Entry
..................... 2-8
Volts High Message
........................... 2-77
Volts
Low Message ........................... 2-77
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Keys
.......................................... 2-1
Labels CertificationlTire
............................. 4-30
Service Parts Identification
..................... 6-53
Tire-Loading Information
...................... 4-29
Vehicle Identification Number
................... 6-53
Lamps ........................................ 2-40
Interior
..................................... 2-43
Monitor
: ................................... 2-43
On Reminder
................................ 2-41
Panel
....................................... 2-43
Leaving Your Vehicle
............................. 2-6
Leaving Your Vehicle with the Engine Running
....... 2-26
Level Control. Electronic
......................... 2-83
Light Sensor
................................... 2-42
Air Bag Readiness
....................... 1-22. 2-64
Anti-Lock Brake System Warning
............ 2-67. 4-6
Brake System Warning ......................... 2-65
Charging System
............................. 2-65
Coolant Temperature Warning
................... 2-68
Oil Pressure ................................. 2-71
Parking Brake Indicator
........................ 2-66
Safety Belt Reminder
...................... 1-7. 2-64
Service Engine Soon
.......................... 2-69
Loading Your Vehicle
........................... 4-29
Anti-Lockout Feature
.......................... 2-6
Automatic Door
............................... 2-4
Lighter ....................................... 2-54
Lights
Traction Control System Warning
............ 2-67. 4-9
Locks *
Door ........................................ 2-3
PowerDoor .................................. 2-4
Programmable Automatic
Door ................... 2-4
Rear Door Security
............................. 2-5
Trunk Reiease
................................ 2-10
Lumbar Controls ................................ 1-2
MAGNASTEER TM ............................ 4- io
Maintenance. Normal Replacement Parts
............ 6-65
Maintenance. Underbody
......................... 6-51
Maintenance When Trailer Towing ................. 4-40
Malfunction Indicator Lamp
...................... 2-69
Map Lamps ................................... 2-44
MapPocket
................................... 2-52
Matching Transmitter(s)
To Your Vehicle ............. 2-8
MaxiFuse/Relay Center
.......................... 6-58
Methanol
...................................... 6-3
Mirrors
............................. 2-46.2-48. 2-51
Convex Outside
.............................. 2-51
Driver’s Outside Auto-Dimming Rearview
......... 2-51
Electrochromic Daymight Rearview
......... 2.46. 2.48
Power Remote Control
......................... 2-51
Visor Vanity ................................. 2-55
Monitored Systems
OK Message ................... 2-79
Mountain Roads
................................ 4-23
Multifunction Lever
............................. 2-31
Net. Convenience
.............................. 2-53
Neutral
(N). Automatic Transaxle .................. 2-21
New Vehicle Break-In
........................... 2-14
Nightvision
................................... 4-16
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Odometer .................................... 2-63
Odometer. Trip
.................................. 2-75
Off-Road Recovery ............................. 4- 12
Oil. Engine
..................................... 6-9
Oil Life Indicator
............................... 2-83
Oil Pressure Light
.............................. 2-7 1
Operation ...................................... 2-7
Overdrive
(0). Automatic Transaxle .... : ........... 2-21
Overheated Engine'Protection Operating Mode
....... 5-15
Overheating Engine
............................. 5- 15
Owner Publications
............................. 7- 12
Paint Spotting. Chemical
........................ 6-51
Park
(P)
Automatic Transaxle .......................... 2- 19
Shifting Into
................................. 2-24
Shifting Out
of .............. .. ................ 2-27
AtNight
.................................... 2-11
Brake
...................................... 2-23
Brake Indicator Light
.......................... 2-66
Lots ....................................... 2-11
Over Things That Bum
........................ 2-27
WithaTrailer
................................ 4-39
Pass
Key Not Programmed Message ................. 2-79
PASS-Key
II .................................. 2-13
PCM Fault Message ............................. 2-79
Power
.
AntennaMastC are ............................ 3-32
DoorLocks
................................... 2-4
OptionFuses
................................ 6-54
Remote Control Mirror
........................ 2-51
Parking
Passing
...................................... 4-13 Retained Accessory
........................... 2-16
Seatback Recliner
............................... 1-5
steering
...................................... 4-10
Steering
fluid ................................ 6-24
Windows ................................... 2-29
PowerSeat
..................................... 1-1
Lumbar Controls
.............................. 1-2
MemoryFunction
.............................. 1-3
Pregnancy. Use
of Safety Belts .................... 1-27
Problems
on the Road ............................ 5-1
Programmable Automatic Door Locks
............... 2-4
Publications. Service and Owner
................... 7-11
Pull-Down Feature. Automatic
.................... 2-11
Radio Reception
.............................. 3-30
Radios
............................. 3.10.3-14. 3.22
Rain. DrivingIn
................................ 4-17
Rainsense Wipers
............................... 2-34
RAP ......................................... 2-16
ReadingLamps
................................ 2-44
Rear Compartment
Fuse Block ....................... 6-60
Door Security Locks ........................... 2-5
Outside Seat Position
.......................... 1-29
Seat Passengers
.............................. 1-29
Storage Armrest
.............................. 2-52
Towing
................................. 5.9. 5.13
WmdowDefogger
............................. 3-9
WmdowLockout
............................. 2-30
Rearview Mirror. Electrochromic Daymight
.... 2.46. 2.48
Reclining Front Seatbacks
......................... 1-5
Reduced Engine Power Message
................... 2-79
Refrigerants. Air-conditioning
............... 6.64. 6.65
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Remove Key Message
........................... 2-79
Replacement Bulbs
...................................... 6-62
Parts
....................................... 6-65
Wheel
...................................... 6-42
Replacing Safety Belts
........................... 1-47
Reporting Safety Defects
.................... 7- 1.0,7- 11
Checking
................................... 1-47
Child
....................................... 1-35
Head
........................................ 1-7
Replacing Parts After a Crash
................... 1-47
Retained Accessory Power
........................ 2- 16
Reverse
(R), Automatic Transaxle .................. 2-20
Right Front Passenger Position
.................... 1-27
RKE
.......................................... 2-6
Road Sensing Suspension
........................ 2-82
Roadside Service
................................ 7-4
Rocking Your Vehicle
........................... 5-37
Rotation, Tires ................................. 6-37
Restraints
RSS ......................................... 2-82
Safety Belt Extender
............................ 1-47
Safety Belts
.................................... 1-7
Adults ...................................... 1-12
Care
....................................... 6-48
Center Passenger Position
...................... 1-28
Children
.................................... l-33
Driver Position ............................... 1 - 12
Extender
.................................... 1-47
Incorrect Usage
..... 1-16. 1-17. 1-18, 1-19. 1-45, 1-46
LapBelt .................................... 1-28
How to Wear
Properly
......................... 1-12 Lap-Shoulder
........................... 1 - 12. 1.29
Larger Children
.............................. 1-44
Questions and Answers
........................ 1 . 11
Rear Seat Passengers .......................... 1-29
Reminder Light
.......................... 1.7. 2.64
Replacing After a Crash
........................ 1-47
Right Front Passenger Position
.................. 1-27
Shoulder Belt Height Adjuster
................... 1-14
Shoulder Belt Tightness Adjustment .............. 1-14
Smaller Children and Babies
.................... 1-33
Use During Pregnancy
......................... 1-27
WhyTheyWork
............................... 1-8
SafetyChains
.................................. 4-35
Safety Defects. Reporting
................... 7- 10. 7. 1 1
Safety Warnings and Symbols
....................... xi
Power Recliner
................................ 1-5
Reclining Front
............................... 1-5
Heated
...................................... 1-4
Lumbar Control ............................... 1-2
Power
....................................... 1-1
Restraint Systems
.............................. 1 . 1
SeatControls
................................. 1-1
Securing a Child Restraint
............ 1.37.1.39. 1-41
Second (2). Automatic Transaxle
................... 2-22
SecurityOverride
............................... 2-10
Service
........................................ 6-1
A/C System A/C Compressor Off Message ......... 2-79
AirBagMessage
............................. 2-79
Brake Fluid Switch Message .................... 2-80
Bulletins. Ordering
............................ 7-11
Charging System Message ...................... 2-80
Rear Seat Outside Passenger Positions ............ 1-29
Seatback
Seats
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Electrical System Message ...................... 2-80
Emissions System Message
..................... 2-80
Engine Cooling System Message
................. 2-80
Engine Soon Light
............................ 2-69
Fuel System Message
.......................... 2-80
Idle Control System Message
................... 2-80
Ignition System Message
........................ 2-80
Manuals. Ordering
............................ 7-1 1
Parts Identification Label
....................... 6-53
Publications. Ordering
......................... 7- 1 1
Ride Control Message ......................... 2-80
Transmission Message
......................... 2-80
Work. Doing Your Own
......................... 6- 1
Service and Appearance Care ...................... 6- 1
Service and Owner Publications
................... 7-1 1
Servicing
Your Air Bag-Equipped Cadillac .......... 1-26
Sheet Metal Damage
............................ 6-50
ShiftLever
.................................... 2-19
Shifting
Automatic Transaxle
.......................... 2- 19
Into Park (P) ................................. 2-24
Out
of Park (P) ................................ 2-27
Shoulder Belt Height Adjuster
..................... 1- 14
Shoulder Belt Tightness Adjustment
................ 1 - 14
SignalingTurns
................................ 2-31
SR .......................................... 1-20
Skidding
...................................... 4-14
Sound Equipment. Adding
........................ 3-30
Spare
Tire. Compact ............................. 5-35
Speaker Covers. Cleaning ........................ 6-47
Specifications and Capacities
................. 6-63. 6-64
Specifications. Engine
........................... 6-63
Speed Sensor Fault Message
...................... 2-80
Speech Impaired. Customer Assistance
............... 7-3 Speedometer
................................... 2-63
SSS .......................................... 4-10
Stains, Cleaning
................................ 6-46
Starting Disabled Due
To Theft System Remove
Ignition Key Message
.......................... 2-81
Starting Your Engine
............................ 2-16
Steam
.............................. 5-16,s-17, 5-20
Steering
...................................... 4-10
In Emergencies
............................... 4-11
MAGNASTEER
............................. 4-10
Power
...................................... 4-10
Speedsensitive .............................. 4-10
Tips
........................................ 4-10
Wheel, Tilt .................................. 2-31
Steering Wheel
Touch Control ................. 3-9, 3-29
Stop Engine Low Oil Pressure Message
............. 2-81
Stop Engine Overheated Message
................... 2-81
Storage Compartments
........................... 2-52
Storage, Vehicle
................................ 6-29
Stuck: In Sand, Mud, Ice
or Snow .................. 5-36
SunVisors
.................................... 2-54
Supplemental Inflatable Restraint
................... 1-20
Surge Tank, Coolant
........................ 5-18, 5-20
Surge Tank Pressure Cap
.......................... 6-23
Symbols, Vehicle
................................ xiii
Taillamp Bulb Replacement
...................... 6-33
TapePlayerCare
............................... 3-31
Telephone, Cellular
............................. 2-55
Temperature Control, Climate Control System
......... 3-2
Theft
......................................... 2-11
Theft System ProbledCar May
Not Restart Message . . 2-81
Theft-Deterrent System
.......................... 2-12
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Thermostat
.................................... 6-23
Third (3). Automatic Transaxle
.................... 2-22
Tilt Steering Wheel
............................. 2-3 1
Time. Setting the
............................... 3- 10
Tire Chains
.................................... 6-43
Tire-Loading Information Label
................... 4-29
Tires
......................................... 6-36
Alignment and Balance
........................ 6-41
Buying New
................................. 6-39
Chains
..................................... 6-43
Changing a Flat
.............................. 5-25
Cleaning
.................................... 6-50
Compact Spare ............................... 5-35
Inflation
.................................... 6-36
Inspection and Rotation
........................ 6-37
Loading
.................................... 4-29
Pressure
.................................... 6-36
Temperature
................................. 6-41
Traction
.................................... 6-41
Treadwear
................................... 6-40
Uniform Quality Grading
....................... 6-40
Wear Indicators
.............................. 6-39
Wheel Replacement
........................... 6-42
When
It’s Time for New ....................... 6-39
Top Speed Fuel Cut-Off Message
.................. 2-81
Top Strap
..................................... 1-36
Torque
Lock ................................... 2-26
Torque. Wheel
Nut ......................... 5-32. 6-64
TowingaTrailer
................................ 4-31
Towing
Your Vehicle ............................. 5-8
Traction
Active
...................................... 2-82
Active Message ............................... 4-8 Control System
................................ 4-8
Control System Warning Light .............. 2.67. 4.9
OffMessage
.................................. 2-81
Ready Message
.............................. 2-81
Brakes
..................................... 4-35
Driving on Grades ............................ 4-38
Driving with
.................................. 4-36
Hitches
..................................... 4-35
Maintenance When Towing
..................... 4-40
Parking on Hills
.............................. 4-39
Safety Chains
................................ 4-35
Tongueweight
............................... 4-33
Total Weight
on Tires .......................... 4-34
Towing
..................................... 4-31
TurnSignals
................................. 4-38
Weight
..................................... 4-33
Wiring Harness
............................... 4-36
Automatic
................................... 6-17
Reset Message
............................... 2-81
Transmission Hot Message
......................... 2-82
Transmitters
Keyless Entry
................................. 2-6
Universal ................................... 2-57
Transportation, Courtesy
.......................... 7-7
Trailer
Transaxle Fluid
Trip Computer
................................. 2-82
Trip Odometer
................................. 2-75
Tnrnk
Automatic Pull-Down Feature ................... 2-11
Lock Release
................................ 2-10
Mounted CD Changer .................... 3- 18, 3-25
OpenMessage
............................... 2-82
SecurityOverride
............................. 2-10
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