1995 CHEVROLET S10 engine

Downloaded from www.Manualslib.com manuals search engine USAGE
Weatherstrip
Tailgate Handle Pivot Points,
Hinges, Latch Bolt, and Linkage
Weather Strips
Gas Line
FLUILULUBRICANT
Silicone grease (GM Part No.
1052863) or equivalent.
Multi-purpose lubricant meeting
requirements of
GM Part No.
9985 164.
Spray-A-Squeak (GM Part No.
1052277).
Gas Line De-Icer
(GM Part No.
1051516).
See “Specifications Chart” in the Index for recommended replacement
filters, valves and spark plugs.
Part E: Maintenance Record
After the scheduled services are performed, record the date, odometer
reading and who performed
the service in the boxes provided after the
maintenance interval. Any additional information from “Owner Checks and
Services” or “Periodic Maintenance” can be added on the following recor\
d
pages. Also, you should retain all maintenance receipts. Your owner
information portfolio
is a convenient place to store them.
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TO001
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Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Section
Here you will find out how to contact Chevrolet if you need assistance. This
section also tells you how
to obtain service publications and how to report
any safety defects.
This section includes information
on: The Customer Satisfaction Procedure,
Customer Assistance for Hearing or Speech Impaired,
BBB Auto Line -
Alternative Dispute Resolution Program, Reporting Safety Defects,
Roadside Assistance, and Service Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern with the sales transaction or
the operation of your
vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions
of all concerned,
misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can be quickly resolved at that level.
If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner
of the dealership or the General Manager.
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Downloaded from www.Manualslib.com manuals search engine STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada,
contact GM of Canada Customer Assistance
Center
in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800-496-9992
(English)
or 1-800-496-9993 (Spanish). In the U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact
GM North American
Export Sales
in Canada by calling 1-905-644-41 12.
For prompt assistance, please have the following information available to
give the Customer Assistance Representative:
0 Your name, address, home and business telephone numbers
0 Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate
at the left top of the instrument panel
and visible through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call
the toll free number listed previously in order to
give your inquiry prompt attention. However, if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P. 0. Box 7047
Troy, MI 48007-7047
Refer
to your Warranty and Owner Assistance Information booklet for
addresses of Canadian and GM Overseas offices.
When contacting Chevrolet, please remember
that your concern will likely
be resolved in the dealership, using the dealership’s facilities, equipment
and personnel. That is why we suggest you follow Step One first
if you have
a concern.
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Downloaded from www.Manualslib.com manuals search engine Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing difficulties, Chevrolet has installed
special TDD (Telecommunication Devices for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer
who
has access to a TDD or a conventional teletypewriter (TTY) can
communicate with Chevrolet by dialing:
1 -800-TDD-CHEV
(1-800-833-2438). (TDD users in Canada can dial 1-800-263-3830.)
GM Participation in BBB AUTO LINE -
Alternative Dispute Resolution Program *
4’This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance Information
booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue its participation
in this program.
Both Chevrolet and your Chevrolet dealer are committed to making sure
you are completely satisfied with your new vehicle. Our experience has
shown that, if a situation arises where you
feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described earlier
in this section is very successful.
There may be instances where an impartial third-party can assist
in arriving
at
a solution to a disagreement regarding vehicle repairs or interpretation of
the New Vehicle Limited Warranty. To assist
in resolving these
disagreements, Chevrolet voluntarily participates in BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system
to settle disputes between customers and
automobile manufacturers. This program
is available free of charge to
customers who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure,
you may contact the BBB using the toll-free telephone number, or write
them at
the following address:
BBB
AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
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Downloaded from www.Manualslib.com manuals search engine To file a claim, you will be asked to provide your name and address, your
Vehicle Identification Number (VIN), and a statement
of the nature of your
complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
We prefer
you utilize the Customer Satisfaction Procedure before you resort
to AUTO LINE, but you may contact the BBB at any time. The BBB will
attempt
to resolve the complaint serving as an intermediary between you
and Chevrolet. If this mediation is unsuccessful, an informal hearing will be
scheduled where eligible customers may present their case
to an impartial
third-party arbitrator.
The arbitrator will make
a decision which you may accept or reject. If you
accept the decision, GM will be bound by that decision. The entire dispute
resolution procedure should ordinarily take about forty days from the time
you file a claim
until a decision is made.
Some state laws may require
you to use this program before filing a claim
with
a state-run arbitration program or in the courts. For further
information, contact the BBB at 1-800-955-5
100 or the Chevrolet
Customer Assistance Center at 1-800-222-1 020.
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death,
you should immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if
it finds that a safety defect exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot become involved in
individual problems between
you, your dealer, or General Motors.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can
also obtain other information about motor vehicle safety from the
Hotline.
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Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO Th
CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle has a safety defect,
you should immediately notify Transport Canada,
in addition to notifying
General Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario
KlG 352.
REPORTING SAFETY DEFECTS TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada) in a situation like
this, we certainly hope you’ll notify
us. Please call us at 1-800-222-1 020,
or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P. 0. Box 7047
Troy, MI 48007-7047
In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854
(French).
Or, write:
General Motors
of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
L1 H 8P7
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