Downloaded from www.Manualslib.com manuals search engine 0 Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you
need assistance. This section also tells
you how to obtain
service publications and how to report any safety
defects.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Chevrolet. Normally, any concern with the
sales transaction
or the operation of your vehicle will be
resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions
of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction,
the
following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the Sales, Service, or Parts Manager,
contact the owner of the dealership or the General
Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealer without further help, contact
the Chevrolet Customer Assistance Center by calling
1-800-222- 1020. In Canada, contact GM of Canada
Customer Assistance Center in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico, call
1-800-496-9992 (English) or 1-800-496-9993
(Spanish). In the
U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact
GM North American Export Sales in Canada by calling
1-905-644-4112.
8-1
Downloaded from www.Manualslib.com manuals search engine TopStrap ................................... 1-34
WheretoPut
................................ 1-33
Cigarette Lighter
............................... 2-39
Circuit Breaker. Power Windows and
Other Power Options
........................... 6-59
City Driving
................................... 4-17
Cleaner. Air
................................... 6-15
Cleaning Aluminum Wheels
........................... 6-49
Fabric
..................................... 6-45
Glass
...................................... 6- 47
Inside ..................................... 6-44
Leather
.................................... 6-47
Outside of the Windshield and Wiper Blades
....... 6-48
Outside
.................................... 6-48
Special Problems
............................ 6-46
Stains
...................................... 6-46
Tires
...................................... 6-50
Top of the Instrument Panel
.................... 6-47
Vinyl
...................................... 6- 46
Clock, Setting
the ................................ 3-5
Comfort Controls
................................ 3- 1
Comfort Guides, Rear Safety Belt .................. 1-28
Compact Disc Care
............................. 3- 17
Compact Disc Player
............................ 3- 12
Compact Spare Tire ............................. 5-3 1
Console Shift Lever ............................. 2-20
Console, Center
................................ 2-37
Control of
a Vehicle .............................. 4-5
Control,
Loss Of ................................ 4- 12
Convenience Net ............................... 2-36
Convex Outside Mirror
.......................... 2-35
Coolant
....................................... 6-19
Bleedvalves
................................ 5-19
Heater. Engine
......................... 2-14 13. 6.
How to Add to the Coolant Recovery Tank
........ 5-16
How to Add to the Radiator
.................... 5-18
Temperature Gage
............................ 2-48
Temperature Light
........................... 2-47
Cooling System
................................ 5-14
Courtesy Transportation
........................... 8-6
Cruise Control
................................. 2-28
Erasing Speed Memory
........................ 2-30
Getting Out Of
.............................. 2-30
Passing Another Vehicle While Using
............ 2-30
To Increase Speed ............................ 2-29
ToReduceSpeed
............................ 2-29
To Resume a Set Speed ........................ 2-29
ToSet
..................................... 2-28
UseonHills
................................ 2-30
Cupholders
.................................... 2-36
Customer Assistance for the Hearing or
Speech Impaired
............................... 8-2
Customer Assistance Information
................... 8-1
Customer Satisfaction Procedure
.................... 8-1
Damage. Finish
............................... 6-50
Damage. Sheet Metal
............................ 6-50
Daytime Running Lamps
......................... 2-32
Dead Battery
................................... 5-2
9-3
