GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution Program*
“’This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation
in this
program.
Both Buick and your Buick dealer are committed to
making sure you are completely satisfied with
your new
vehicle. Our experience has shown that, if
a situation
arises where
you feel your concern has not been
adequately addressed,
the Customer Satisfaction
Procedure described earlier in this section is very
successful.
There may be instances where an impartial third-party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements Buick voluntarily participates
in BBB
AUTO LINE. BBB
AUTO LINE is an
out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufkturers. This program
is available free of charge
to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure,
you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council
of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and a statement of the nature
of your complaint.
Eligibility is limiteci by vehicle age and mileage, and
other factors.
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